Annual service review
Name of Service: Broomy Hill Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Blake Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 43 Breinton Road Hereford Herefordshire HR4 0JY 01432274474 Telephone number: Fax number: Email address: Provider web address:
lwilliams@ashberry.net Name of registered provider(s): Name of registered manager (if applicable) Ashberry Healthcare Ltd. Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Age: Dementia (DE) age 55 and above. Mental disorder, excluding learning disability or dementia (MD) age 55 and above. The maximum number of services users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home with Nursing (Code N) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 40 Mental disorder, excluding learning disability or dementia (MD) 40 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager has left the service and a new manager has been recruited. Number of places (if applicable): Under 65 Over 65 40 40 0 0 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Ashberry Healthcare Limited was registered as the Provider at Broomy Hill in July 2006. The home is situated in a residential area close to the centre of Hereford city. It provides 40 places for older people who have nursing care needs arising from mental health or dementia related conditions. One of the places is registered to accommodate a named resident who is between 55 and 64 years of age. Five places are registered for residents who are under 65 years of age and who have the type of needs falling within the homes Statement of Purpose. There is information literature describing the service and copies of this are displayed at the home. Potential residents, or their representatives, are given an information welcome pack when they come to view the accommodation. A schedule of fees can be obtained from the home. There are additional charges made for hairdressing, chiropody and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In our surveys, people living in the home told us that the staff are kind and caring, and that there are always or usually enough staff to met their needs. People spoke highly of the quality of the food provided by the home, and although some people commented that they would prefer more activities to be provided, others were very happy with the range of social and leisure opportunities provided at the home. A relative of someone living at the home told us its got a lovely atmosphere and the staff make it that bit special. Another relative told us weve got great confidence in everyone here, they look after her very well. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 30 August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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