Inspection on 11/05/09 for Self Unlimited Bagatelle
Also see our care home review for Self Unlimited Bagatelle for more information
This inspection was carried out on 11th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: CARE Bagatelle The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Butler Date of this annual service review: 1 3 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 116 Burnmill Road Market Harborough Leicestershire LE16 7JG 01858468776 01858432079 care@bagatelle.co.uk www.selfunlimited.co.uk Self Unlimited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accomodated is: 10 The registered person may provide the following category/ies of service only: Care Home only - Code PC To service users of the following gender: Either whose primary care needs on admissionto the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Care Bagatelle is a period residence situated close to the centre of Market Harborough. It has been sympathetically renovated maintaining many of its period features. The property provides single accommodation with ensuite facilities for eight people with a learning disability and two self-contained flats. There is a lounge and kitchen on each floor and all the communal areas within the
Annual Service Review Page 2 of 6 home provide space in which people can spend time together in comfort. The property has large gardens, which those living there help to maintain. Details of current charges can be obtained from the registered manager. Details of services provided can be found in the Service User Guide (A document which provides information about the service) which is provided to everyone living at the home and people interested in living at the home. A copy of the latest Inspection report is available at the home, or it can be accessed via the CQC website: www.cqc.org.uk. Further information about the home is available from the registered manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was carried out on 16th May 2007. An Annual Service Review was also carried out on 12th June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? An annual quality assurance assessment (AQAA) was received on the 4th March 2009. It was thorough and contained all the information we asked for. The AQAA told us of improvements that have been made to the service in the last year. It told us of how it had listened to the views of people using the service and working for the service. It also told us of the improvements planned for the next twelve months to further improve the service being provided. The AQAA told us that the service had received no complaints in the previous twelve months. We sent Have your Say surveys to five people who receive care and support from the service though none had been returned at the time this annual service review took place. We also sent Have your Say surveys to five members of staff, though none had been returned at the time this annual service review took place. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. Annual Service Review Page 4 of 6 They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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