Annual service review
Name of Service: Carlton Gate The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Lycholit Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 10 Florey Lodge Admiral Walk, Harrow Road London W9 3TF 02072892352 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: The Westminster Society Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carlton Gate is a registered care home providing personal care and accommodation for two men and four women with a learning disability. Westminster City Council leases the property from the health authority and care is provided by the Westminster Society, a voluntary organisation. The home is well located to enable residents to use facilities in the local community and is close to shops and transport links. The home is split into two flats, Florey Lodge and Barnard Lodge, each for three people. All accommodation is on the ground floor and the home is fully accessible to people using wheelchairs. Each person living in the home has a single room. Each flat has an
Annual Service Review Page 2 of 5 None 1 7 1 1 2 0 0 8 assisted bathroom and accessible shower room. The flat in Florey Lodge contains the staff office. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? A telephone discussion took place with the Manager, who had completed a detailed Annual Quality Assurance Assessment (AQAA). All service users returned a survey form, which had been completed with some staff support. Information received regarding the service over the past 12 months was reviewed. What has this told us about the service? Information received for this review indicates that Carlton Gate continues to provide a good service. The Manager confirms that steps have been taken to further develop a person centred service that meets the needs of people living at the home, who are in an older age group. Staff have worked closely with health care colleagues to support people to access health care services. Particular attention has been paid to dental care with oral health action plans completed for all service users in conjunction with the PCT dental service. Staff are working closely with the local learning disability team to support one service user who presents challenges. Additional staffing has been agreed, including night staff when required, to meet her needs. Training has been provided for staff by the multi professional learning disability team to support staff to understand and to manage her behaviour. The service has kept CQC informed regarding incidents affecting the welfare of service users and the Manager confirms that staff have received training in safeguarding adults. Refresher training has been arranged for 3 staff at the end of October. An accessible complaints procedure has been introduced, making it easier for service users to raise issues. A relatively large number of complaints have been received by the Manager in the past 12 months, although the majority relate to one issue. In their feedback, service users were positive about the service. There were two requirements from the last inspection, which the Manager indicates have been met. What are we going to do as a result of this annual service review? Information reviewed indicates that Carlton Gate continues to provide a good service and that there is no reason to bring forward the date of the next key inspection. Annual Service Review Page 4 of 5 Reader Information
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