This inspection was carried out on 8th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Cheviot Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 0 4 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Bushell Date of this annual service review: 0 6 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Park Road Colchester Essex CO3 3UL 01206763648 01206763987 cheviot@balkernegardens.fednet.org.uk www.balkernetrust.org.uk Balkerne Gardens Trust Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 33 33 0 1. The registered person may provide the following category/ies of service only: Care home with Nursing Code N 2. The maximum number of service users who can be accommodated is: 33 to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical Disability Code PD Old age, not falling within any other category Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cheviot Care Home provides nursing and personal care with accommodation for up to 33 older people. The home provides intermediate care, a short term rehabilitative service and is also registered to care for service users with a terminal illness. As there
Annual Service Review Page 2 of 6 1 1 0 4 2 0 0 7 is no longer a registration category for TI (terminal illness), a revised certificate will be issued. Cheviot is owned by a charitable organisation, named Balkerne Gardens Trust Limited. The home is located in a quiet cul-de-sac within walking distance from Colchester town centre. The home was opened in 1989 and consists of a two-storey building with a newer purpose built wing also two-storey. There are 29 single en-suite bedrooms and 2 double en-suite bedrooms. There is a passenger lift. The home has enclosed gardens to the rear of the property that are attractive and accessible to wheelchair users. Cheviot is accessible by road and rail and the nearest station is in Colchester. Parking is available in the small car park and adjacent road. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Where applicable, surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) within the timescales we had set. It was clear, comprehensive and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that they are still providing an excellent service and that they continue to consider whether further improvements can be made. The service is demonstrating that they are trying to continuously develop new and creative ways to make sure that their service is able to do the things that matter to people. The service gave us a lot of evidence that showed how they are trying to increase the way that people who use their service are fully involved in the running of the service. They are consulting people from their admission to the service and throughout their stay, including people admitted for short respite care. The AQAA tells us that As a minimum standard we carry out a rolling programme of surveys alternating between residents, relatives / friends and staff to determine their respective views. In between these we carry out smaller ad hoc surveys to gain residents views on, for example, the food provided or the range of activities available. Because of the fragility of our residents we do not hold regular meetings for residents as a group but we have recently introduced a regular forum for relatives with the aim of providing enhanced support and information. Few relatives have expressed the need for this. One relative always attends and enjoys a coffee and chat with the staff. A questionnaire sent out showed that generally relatives felt well supported. Annual Service Review Page 4 of 6 The AQAA also provides us with information about how the service is improving and implementing tools to support and expand on all individuals knowledge and understanding of equality and diversity issues. The AQAA tells us that a number of new items have been purchased, this includes new beds, pressure relieving mattresses, hoists, bedroom and dinning room furniture. Information gathered from the AQAA also tells us that seven complaints have been received in the last year and of these seven complaints, all of them have been managed within the timescales of the service. They have told us about the complaints and the outcomes where necessary. They maintain records of complaints and compliments made and these are available for inspection. We are always told about important things that have happened in the service since we did our last key inspection. The service is managed in a way that shows it has the interests of the people using the service at the centre of what they do. We have received no complaints or concerns and the information received indicates that the service continues to provide excellent outcomes for Service Users. The fees range from £749.00 - £770.00 per week. Additional costs apply for chiropody, alternative therapies, toiletries, hairdressing, taxis and newspapers. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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