Inspection on 23/11/07 for Clarendon Mews
Also see our care home review for Clarendon Mews for more information
This inspection was carried out on 23rd November 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents` comments `All the staff are helpful, friendly and work as a team. This is mainly due to the Registered Manager.` Relative comments `I have always found staff to be well informed of various procedures`. `Mrs X has never had cause to complain, but I feel that any concerns would be adequately dealt with.` `Staff all seems kindly and caring`. `Staff will keep you well informed of any problems or difficulties.` `Most staff are friendly and approachable.` `I feel the carers do well. I would not like to do that job.` `I feel that the staff provide a loving environment`. `I feel that the staff knows each person individually. Staff are very welcoming and friendly.`
What has improved since the last inspection?
Empty bedrooms are currently being decorated. A new Registered Manager is now in place.
What the care home could do better:
Improvements in the area of care are needed as identified by a comment `Wherever possible the staff help but not always able to act straight away.` `Possibly more staff is needed.` Medications must be improved to ensure the safety and well being of residents at all times. All residents should have a full assessment of their health, personal and social needs done regardless of their length of stay at Clarendon Mews. Improvements are necessary the in the area of activities and meals as identified by the comments `Sometimes I do not like the meals, not much change`. `Improvements could be made at Clarendon Mews by making the bus available as promised to provide trips for the residents.` `More activities and trips are needed`. The improvements in the environment are needed as shown in the comment below `The cleaning isn`t always good. These comments came from either relatives or residents. Further improvements to be made are reflected in the requirements section of this report.