Inspection on 07/10/05 for Clifford House

This inspection was carried out on 7th October 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found there to be outstanding requirements from the previous inspection report. These are things the inspector asked to be changed, but found they had not done. The inspector also made 12 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Clifford House 16/12/08

Clifford House 20/08/07

Clifford House 19/09/06

Clifford House 17/06/05

Clifford House 25/01/05

Clifford House 26/07/04

Clifford House 09/03/04

Similar services:

22 Sandown Road

The Highlands

Dilston College Of Further Education

West View House

Blenheim House

Prince Bishop Court

Park View (15)

Craigmore House

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOME ADULTS 18-65 Clifford House Lucy Street Blaydon Gateshead Tyne & Wear NE21 5PU Lead Inspector Mr Steve Tuck Unannounced Inspection 7/10/2005 and 17/11/05 10:00 Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Clifford House Address Lucy Street Blaydon Gateshead Tyne & Wear NE21 5PU 0191 414 8178 0191 414 8959 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Clifford House Homes Limited Mrs Patricia Sowerby Care Home 10 Category(ies) of Learning disability (10), Physical disability over registration, with number 65 years of age (6), Sensory impairment (1) of places Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 17th June 2005 Brief Description of the Service: Clifford House is a large two storey building converted into two flats. Five people live in each flat. The home has been adapted from what were previously offices and public buildings. The home provides care for people who have a learning and / or physical disability, some of whom are over 65 but cannot provide for those people who require nursing care. The home is situated in the Blaydon area of Gateshead and is close to a variety of local shops and other facilities and is near to transport routes which give access, for example to Newcastle Town Centre and the Metro-centre. The home also has its own transport, which has been adapted for use by wheelchair users. Each flat has separate facilities including kitchen, dining and sitting areas. However, the laundry, rear garden and patio areas are shared by service users from both flats. The design, layout and facilities provided in the downstairs flat are suitable for those people who have a physical disability. All necessary facilities are provided including an emergency call system and a lift that takes people to and from the first floor when necessary. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection took place over 2 days and was a scheduled unannounced inspection. This inspection focused on how the home supports the needs and lifestyles of service users who live there. The inspection process involved spending time talking to a number of the people who live in the home as well as the manager and staff. The views of any visitor’s relatives or friends were also canvassed. A sample of records was examined including care plans and rotas. A tour of the building took place, which included all communal areas and a selection of service users bedrooms. The inspector was invited to join service users at lunchtime and observations were made of the support the staff offered to service users at this time and throughout the day. The judgements made are based on the evidence available on the day of the inspection. What the service does well: What has improved since the last inspection? The manager has ensured that sufficient detailed information is available so that an accurate assessment of the needs of new or perspective service users at the home can be made. This has been particularly important where service users have been admitted at short notice in emergency situations. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 6 7 8 9 and 10 Each service user has an individual care plan, which sets out their preferences and how assessed needs will be met. These provide guidance for staffs’ care practice. Service users are encouraged to be independent, and make choices and decisions about their lives and take calculated risks but the proprietor does not regularly visit the service to gain service user views. EVIDENCE: Records are kept which detail the strategies that staff use to support the physical, emotional and lifestyle needs of service users. These are regularly updated by staff, overseen by the manager and reviewed at least every six months. Service users are actively involved in the compiling and maintenance of their care plans and staff help service users to make decisions and choices about their opportunities. Some staff have undertaken training about how to write and maintain care plans which they have put into practice at the home. Service users are treated with respect by staff and the atmosphere at the home is friendly supportive and good-humoured. Service users said that they like living there and get on well with the staff. Service users are encouraged and supported to take appropriate risks, for example to promote their independence. Records are kept of most planned risks, which include the ways that have been devised to reduce the potential for harm. These are usually agreed with each service user as well as keyworker, social worker and family members where appropriate. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 9 Information kept in the home is secure and staff protocols are in place so that service users personal information is safeguarded. The home has a confidentiality policy which staff put into practice so that sensitive or private information is not openly disclosed. There is no evidence that the proprietor visits the home on a monthly basis to ensure that the service is being run properly and ask service users their views about the performance of the service. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 6 7 8 9 and 10 Each service user has an individual care plan, which sets out their preferences and how assessed needs will be met. These provide guidance for staffs’ care practice. Service users are encouraged to be independent, and make choices and decisions about their lives and take calculated risks but the proprietor does not regularly visit the service to gain service user views. EVIDENCE: Records are kept which detail the strategies that staff use to support the physical, emotional and lifestyle needs of service users. These are regularly updated by staff, overseen by the manager and reviewed at least every six months. Service users are actively involved in the compiling and maintenance of their care plans and staff help service users to make decisions and choices about their opportunities. Some staff have undertaken training about how to write and maintain care plans which they have put into practice at the home. Service users are treated with respect by staff and the atmosphere at the home is friendly supportive and good-humoured. Service users said that they like living there and get on well with the staff. Service users are encouraged and supported to take appropriate risks, for example to promote their independence. Records are kept of most planned Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 11 risks, which include the ways that have been devised to reduce the potential for harm. These are usually agreed with each service user as well as keyworker, social worker and family members where appropriate. Information kept in the home is secure and staff protocols are in place so that service users personal information is safeguarded. The home has a confidentiality policy which staff put into practice so that sensitive or private information is not openly disclosed. There is no evidence that the proprietor visits the home on a monthly basis to ensure that the service is being run properly and ask service users their views about the performance of the service. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 11 12 13 14 15 16 and 17 Service users are assisted to lead active and fulfilling lifestyles by accessing a range of opportunities in the local and wider community. This assists them to lead a full and enjoyable. However for some people this can be limited because of access to suitable transport. People who live at the home are respected, and routines are flexible. This can help to promote service users’ choices and preferences. Service users are supported to keep in contact with their relatives and friends and are able to spend time together outside of the home. The food is of good quality and sufficient to meet the needs of service users. However equipment is not available to monitor the nutritional needs of people who use wheelchairs. EVIDENCE: The majority of service users have active lifestyles and their own routines and activities many of which occur outside of the home with the support of staff, friends or other agencies. Service users spoken to said that they had the opportunity to take part in the activities and opportunities and staff were observed offering unbiased choices, offering support to ensure that service users were aware of the consequences of any action, and making arrangements to ensure that opportunities were successful. Staff are Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 13 knowledgeable about local activities and service users contacts in the community. Photographs of service users taking part in activities were on display. The home previously had an adapted vehicle which enables service users to access opportunities. However this is no longer available and may restrict some service users opportunities to participate in activities away from the local area. The needs of some service users living at the home have increased due to their advancing age or health complications and no longer lead as active a lifestyle as they once did. Staff and the manager are currently considering how their needs can best be met both in and out of the home. This is especially difficult during the winter months. The majority of service users have active lifestyles which involve family friends and an array of work, educational and social opportunities which are sought, supported and developed by staff, who know service users well. Service users have the opportunity to use the ‘Links in Gateshead’ befriending scheme run by the local authority and can get employment support if they choose. Although the provision of a holiday is not yet available from the proprietor, this year service users have decided to pay for their own expenses to take a holiday. Several choices of alternative meals are available at all times and service users demonstrated that they make informed choices about their meal preference. Attempts to offer a balanced diet whilst still responding to service user choices were again noted and service users are involved in weekly meal planning so that each person’s preference is prepared. Where necessary and as identified in the individual assessment, special diets and food supplements are made available. As part of the ongoing process of monitoring health records of weight loss/gain is recorded in service users files but appropriate weighing equipment is no longer available for those service users who use a wheelchair. Staff joined service users at mealtimes to offer support and assistance where needed and this made this time a relaxed, unhurried and sociable experience for all. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18 19 and 20 Service users receive consistent support from staff to ensure that all aspects of their individual personal and health needs are met and their individual preferences are documented in their case files. However the information about some the adaptations which people need is not available so they might be injured whilst using them. Systems for storing and administering service users medication are in place to ensure that service users get the treatment which they have been prescribed and are usually successful. EVIDENCE: Guidance regarding personal care is detailed in care plans and household routines are structured around service users needs. These records provide a detailed account of service users current medical needs including those areas which are currently being monitored. Staff are knowledgeable of service users healthcare needs and reflect this in their day-to-day practice for example advising on a healthy diet or monitoring service users behaviour or responses so that they can recognise any signs of illness. Technical aids are in place where these have been recommended by placing social workers. Although there are adaptations and technical aids available to support service users who have a physical disability, the manager has been unable to obtain all of the information regarding the use of these aids and consequently plans to replace them. Additionally, all staff are not yet trained, Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 15 although this is planned and the equipment is not yet routinely checked or maintained. All service users have access to a General Practitioner who can also refer to other health care professionals when required. The manager can demonstrate that she can successfully gain information from health specialists in order to support service users to make informed decisions about their healthcare options. Due to their levels of need, service users are not able to administer their own medicines, and designated staff therefore assist in this area. Staff at the home have undergone training in relation to medication administration. Medication is securely stored. However a mathematical error was noted which was subsequently resolved. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 22 and 23 The home has a complaints system which service users can use if they are unhappy, have a grievance or dispute. They also give feedback when they are happy with the service. The home has measures in place which protect service users from being harmed. EVIDENCE: A comprehensive complaints procedure detailing specific timescales and responsibilities of the service is in operation and meets with the requirements of this standard. On a day-to-day basis most service users were seen to actively express their wishes and views to those staff supporting their needs. One to one time is available for service users where concerns can be explored and the manager instigates meetings with service users as a group whenever there are issues that need to be discussed. The home has an adult protection procedure which is robust and complies with the Public Disclosure Act and the Department of Health Guidance. Information about the co-ordinating role of the local authority is available and included in the homes procedures. The manager has devised a staff guide which gives clear instructions to staff of the actions which they must take if abuse is disclosed or witnessed and ensure that all staff are knowledgeable of these procedures and staff have undertaken specific or NVQ training. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 24 25 26 27 28 29 and 30 Service users are provided with a homely, clean, comfortable environment, which promotes their privacy and independence. EVIDENCE: There is evidence of recent repairs, ongoing maintenance and a programme of redecoration, maintenance and renewal has also been drawn up and is being used to organise and plan this work. A small number of repairs were noted to be outstanding but restoration or replacement was in hand for these areas. Some additional improvements have been made such as the provision for digital TV, which has proved popular with some service users. There are effective cleaning regimes at the home and appropriate measures are taken to manage any unpleasant odours. Service users are encouraged to maintain their own rooms with the assistance of staff when required. Appropriate locks are fitted to the bedroom doors and some service users choose to use their own keys. The bedrooms are pleasant areas containing a range of furniture and facilities including appropriate heating and lighting. Most service user have personalised their rooms and furniture possessions and decorations in each bedroom reflect the personalities and lifestyles of those living there. There are sufficient toilet and bathroom facilities available, some of which are appropriately adapted for use by people who have mobility needs. The home has been generally adapted throughout in order to meet the needs of some Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 18 service users who need assistance with their mobility. Specific and additional adaptations for individuals have been carried out in response to an occupational therapist assessment. However some of these have not been successful and further work is taking place to remedy. Water temperatures are successfully regulated so that service users are not at risk of scalding. All service users have areas where they can receive visitors in private. The manager has developed a policy and procedures that provide adequate guidance for staff on how to minimise the risks of infection and communicable diseases and laundry facilities and procedures support these. The laundry is well organised, clean and tidy Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 33 34 35 and 36 Service users are supported by sufficient numbers of competent and qualified staff and consequently the service users needs are appropriately met. However this could be further improved if staff were to get regular supervision. Recruitment arrangements are thorough so that service users are protected and only staff who are suitable to work with vulnerable people are able to gain employment at the home. EVIDENCE: There are sufficient staff available to meet the needs of service users at the home. There is a low turnover of staff so they can demonstrate longstanding relationships and they are knowledgeable of service users personal histories and needs. Staff and service users get on well together have positive relationships and enjoy each other’s company. Almost all of the staff team have now attained NVQ awards in care at level 2 and a number have enrolled some on level 3 courses. They are able to describe the needs of service users, and the home’s training record indicates that they have received training relevant to their job roles and the specific needs of service users. Although at times the home has not been successful in obtaining the training which staff require from training agencies. The home has thorough recruitment procedures and the manager has ensured that full and satisfactory background checks are carried out prior to staff starting their employment. A record of this work is kept. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 20 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 37 38 39 40 41 42 and 43 The manager offers clear leadership and direction to the staff so that they can consistently meet the needs of service users. Arrangements to make sure that the service continues to improve and to ensure that service users views are taken into consideration have began to be introduced. The financial viability of the home has not been demonstrated which would give assurance to service users that the home will remain open. Most of the arrangements to ensure that the health safety and welfare of service users and staff are in place and are usually successful. EVIDENCE: The registered manger has considerable experience in a variety of care roles as well as a numerous years’ management experience at this care home. From observations and discussions, it is evident that the manager is sufficiently competent and skilled to carry out this role and has demonstrated the capacity to undertake additional training in order to update and expand her knowledge. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 21 She is completed NVQ4 in management most of an NVQ Level 4 in care which she plans to complete by the end of 2005. There are clear lines of accountability within the home however the proprietor does not visit often enough and does not carry out his legal responsibilities. The manager continues to implement a quality assurance process at the home however this needs to continue to develop. There are comprehensive policies and procedures for the home which are reviewed and updated where required. These are known of and used by staff. The home is generally safe however staff do not receive sufficient fire instruction training to ensure that they and service users are safeguarded in the event of a fire. And safeguards to ensure that bedrails are safe are insufficient. The proprietor has declined to provide details which demonstrate that the home is viable nor is there any evidence of financial planning. Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score 3 3 3 3 3 3 Standard No 22 23 Score 3 3 ENVIRONMENT INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score 3 3 1 2 3 Standard No 24 25 26 27 28 29 30 STAFFING Score 3 3 3 3 3 3 3 LIFESTYLES Standard No Score 11 3 12 2 13 3 14 2 15 3 16 3 17 Standard No 31 32 33 34 35 36 Score X X 3 X 3 X CONDUCT AND MANAGEMENT OF THE HOME 2 2 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Clifford House Score 3 3 X 3 Standard No 37 38 39 40 41 42 43 Score 2 3 2 3 2 2 2 DS0000007373.V250782.R01.S.doc Version 5.0 Page 23 YES Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard YA8 Regulation 26 Requirement The responsible individual must carry out visits the home, complete duties specified by this Regulation and provide a report to the regulatory authority on a monthly basis. (Previous requirement from1/4/ 2005 and 1/9/05). All strategies which have been put in place to minimise the risks to service users must be recorded. Appropriate transport facilities must be available to ensure that all service users are able to access social, leisure and employment opportunities. The manager must ensure that equipment is available to monitor the nutrition of service users who use a wheelchair. Medication records must indicate to staff how to judge if nonregular medication is to be given (including creams). The manager must have a qualification at level 4 NVQ, in management and in care. The quality assurance programme must be further DS0000007373.V250782.R01.S.doc Timescale for action 01/01/06 2. YA9 6 20/12/05 3. YA12 12 20/01/06 4. YA17 12 28/01/06 5. YA20 13 15/12/05 6. 7. YA37 YA39 9 24 31/12/05 01/02/06 Clifford House Version 5.0 Page 24 8 YA41 17 9 YA42 13 10 YA42YA18 13 11 YA43 25 developed so that an annual developmental plan for the home can be compiled. (Previous requirement from 1/6/05) Steps must be taken to ensure that all records required under the Care Homes Regulations 2001 are in place and well maintained. (Previous requirement from 1/3/05) Fire instruction training must be carried out at the required frequency. (Previous requirement from 1/3/05) The installation, use and maintenance of bedrails must meet current guidance and be undertaken by staff who are trained and competent in their use. (Previous requirement from 15/8/05) The owner person must submit a copy of the annual business and financial plan to the Commission. (Previous requirement from 1/4/05) 01/01/06 15/12/05 15/12/05 25/12/05 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard YA14 Good Practice Recommendations Service users in long-term placements should have as part of the basic contract price the option of a minimum sevenday holiday outside the home, which they help choose and plan. The manager and staff should continue to explore and arrange opportunities and activities for those service users living at the home who are becoming increasingly frail. 2. YA12 Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 25 Commission for Social Care Inspection South of Tyne Area Office Baltic House Port of Tyne Tyne Dock South Shields NE34 9PT National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Clifford House DS0000007373.V250782.R01.S.doc Version 5.0 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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