This inspection was carried out on 19th November 2008.
CSCI found this care home to be providing an Good service.
The inspector found there to be outstanding requirements from the previous inspection
report. These are things the inspector asked to be changed, but found they had not done.
The inspector also made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Collingwood Court Nursing Home Collingwood Court Rear Of 1-95 Nelson`s Row Clapham London SW4 7JR The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mary Magee Date: 1 9 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Collingwood Court Nursing Home Collingwood Court Rear Of 1-95 Nelson`s Row Clapham London SW4 7JR 02076271400 02077201998 mauchazp@bupa.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: BUPA Care Homes (ANS) Ltd care home 80 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category 52 52 0 Over 65 0 0 28 Conditions of registration: The Registered Person may provide the following categories of service only: Care home with Nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia Code DE (maximum number of places: 52 Mental Disorder, excluding learning disability or dementia - Code MD (maximum number of places: 52) Old Age, not falling within any other category - Code OP (maximum number of places: 28) The maximum number of service users who can be accommodated is: 80 Date of last inspection Brief description of the care home Care Homes for Older People Page 2 of 8 Collingwood Court is a care home owned and managed by BUPA . The home provides nursing care for up to 80 service users in a purpose built two-storey unit. It is set in its own grounds on a quiet street. The location is convenient for public transport and the local shopping area of Clapham. It has a back garden and limited parking facilities are available at the front. The home has three separate units, two of which are on the ground floor. The third unit is located on the first floor. Two of the units provide nursing care for people with mental health problems or dementia. The third unit is for frail older people and people with a physical disability who require nursing care. Each unit has a lounge and dining room. The main kitchen and laundry facilities are located in the basement. A hairdressing room and an activities resource room are available on the first floor. A passenger lift is provided for access to the first floor and the basement, and the home is accessible to those in wheelchairs. Care Homes for Older People Page 3 of 8 What we found:
We did this unannounced visit early afternoon. The reason was to follow up a on a concern raised with us. A visiting health care professional raised this concern as she observed that people living on the first floor unit appeared uncared for during a visit. We found on this unannounced visit that the the concern was unfounded. We did not follow up on progress regarding all the requirements made in last key inspection. We met with the newly appointed manager and discussed some of the staffing issues experienced. We observed a number of records in relation to residents, also the record of complaints. We met with all the staff team on duty on Rose Unit. A large number of residents were in the dining room when we arrived. We spoke to residents in group setting, also individually.We observed the care practices of the staff on duty. We toured all of the home except for the kitchen. During our visit we held discussions with the palliative care nurse, she regularly visits the home to meet with residents receiving palliative care and oversees their care. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 2 5 The registered person must 31/12/2007 ensure that all service users receive a contract between themselves and the home, detailing the applicable terms and conditions and funders. (Timescale of 31/03/07 not met, the organisation has developed a contract for those not self funding, an extension of time is needed to implement this.) not assessed on this visit. 2 19 23 The registered person must 31/03/2009 ensure that the programme of maintenance and renewal for the fabric and decoration of the building includes the refurbishment of bathrooms and bedrooms. Redecoration of damaged/ peeling paintwork in some en-suite bathrooms. (Programme is still underway for Diana unit, so extension to timescale of 31/03/09 given)) Phase one of refurbishment done, now concentrating on Diana Unit 3 29 19Sch 2 The registered person must ensure that appropriate documentation is available 30/10/2007 Care Homes for Older People Page 5 of 8 for all staff employed. This relates to references absent for a care worker that has been employed for over three years. (An audit was completed of staff files to respond to this and supplied within timescales of 31/03/07, ) Not viewed at this inspection Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 37 8 The newly appointed manager needs to submit a completed application form to register with CSCI Staff and residents need to know that there are clear lines of accountability within the home 28/12/2008 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 3 Management should make sure that full consideration is given to the needs assessment of new referrals, bearing in mind the needs of current residents when accepting new referrals for admission. Female residents should be consulted on choice regarding whether they like wearing stockings or tights. Records of daily living maintained for residents should be used more effectively. These should record each occasion that support and assistance is given to a resident with personal care, and with bathing and showering. It is recommended that team building is introduced to raise morale among the staff team and to assist with staff retention. 2 3 8 8 4 36 Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
