Latest Inspection
This is the latest available inspection report for this service, carried out on 8th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Townley Road, 2-3.
Annual service review
Name of Service: Townley Road, 2-3 The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Halliwell Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Townley Road, 2-3 East Dulwich London SE22 8SW 02082991841 02082990820 townley-road@hexagon.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Hexagon Housing Association Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care home with nursing (CRH - N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Townley Road is a care home providing care, nursing and accommodation to ten service users with mental health needs. It aims to provide placements of two to three years to enable service users to move on to a range of other housing options. The home is owned and run by Hexagon Housing Association The home is located in East Dulwich, close to the train station, shops, banks, a post
Annual Service Review Page 2 of 5 None. office and bus services. The home is a three storey residential building with bedrooms on the first and second floors. All bedrooms are single. There is a communal lounge, dining/games area and quiet room along with a large kitchen. There is a small kitchenette on the first floor. There is no passenger lift and the home is not wheelchair accessible. There is a garden to the rear. At the time of this inspection there were no vacancies at the home. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key standards inspection or Annual Service Review. This included the annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment process that focuses on how well the outcomes for standards are being met for people using the services. It also gave us some numerical information about the service. We looked at how the service manages any complaints it receives and also any safeguarding issues that have been received. What has this told us about the service? The agency sent us their AQAA when we asked for it and this was a useful source of information. We were also able to look at a number of service user surveys that we asked for as well as talking to the Manager. We looked at all this information and our judgement is that the agency is still providing an excellent service and knows what improvements are needed. Comments received from organizations and agencies using this service were satisfactory. The agency continues to let us know about things that have happened since the last inspection and they have showed that they have managed issues well. They have worked well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by 12th June 2010. However we can inspect the service at any time if we have any concerns about the quality of these services or the safety of the people using the services. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Discussions held with the Manager. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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