This inspection was carried out on 22nd June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Court House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Blake Date of this annual service review: 2 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3-5 Court Road Barnards Green Malvern Worcestershire WR14 3BS 01684561276 01684577949 Telephone number: Fax number: Email address: Provider web address:
www.bupa.com BUPA Care Homes (CFHCare) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 1 0 19 19 41 41 A maximum of 16 people may be accommodated in Beacon House (categories OP and PD(E)). A maximum of 19 people may be accommodated in Bredon House (category DE(E)). A maximum of 19 people may be accommodated in Hollybush House (category PD). A maximum of 25 people may be accommodated in Midsummer House (categories OP and PD(E)). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Court House provides care in four individual houses for the elderly frail, people with dementia and young physically disabled people. Some bedrooms have an en-suite
Annual Service Review Page 2 of 6 facility, and all are single occupancy. Most bedrooms are located on the ground floor, while the two units with accommodation on the first floor level possess a central passenger lift. The home is situated in a residential area, close to local shops and with views towards the Malvern Hills. The home is operated by BUPA, and is managed by Alison Ough, the registered manager, who is a registered nurse. Each of the four units within the home is managed by a unit manager, all of whom are registered nurses. Information relating to the fees charged for the service is available on request from the home. Fees do not include toiletries, hairdressing, chiropody, newspapers and specialist equipment not available through the NHS. A copy of the latest inspection report for the service can be viewed at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In our surveys, people living at the home told us that they receive a good standard of care from helpful and caring staff. We received seven surveys from relatives or friends of people living at the home. In these surveys, people made positive comments about the service. These included The staff are extremely caring and considerate. They always go out of their way to be helpful I have found the standard of caring to be very good and I have found the staff exceptional. People who live at the home told us that they enjoy the food and the social activities organised by the home. One person commented that the activities provide a varied and very good programme for all. Many people commented on the homely atmosphere but said that some parts of the home are shabby and in need of refurbishment. The home has told us that there is an ongoing programme of redecoration and refurbishment. Surveys from healthcare professionals told us that peoples healthcare needs are usually met by the home, and one doctor commented that Court House provides a good standard of care to patients. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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