Inspection on 15/12/06 for Falcon House

This inspection was carried out on 15th December 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Falcon House 28/02/06

Falcon House 14/02/05

Falcon House 24/06/04

Similar services:

Claremont House

Oak Ridge

Sun Court Nursing Home

Ashville House

Bilney Hall

Hill Barn

Mabbs Hall Nursing Home

Henrietta House

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOMES FOR OLDER PEOPLE Falcon House George Green Little Hallingbury Bishops Stortford Essex CM22 7PP Lead Inspector Sharon Thomas Key Unannounced Inspection 15th December 2006 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Falcon House Address George Green Little Hallingbury Bishops Stortford Essex CM22 7PP 01279 658393 01279 758646 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr Noel Gordon Griffiths Catherine Garrett Care Home 19 Category(ies) of Old age, not falling within any other category registration, with number (19) of places Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. Persons of either sex, aged 65 years and over, who require care by reason of old age only (not to exceed 19 persons) 28th February 2006 Date of last inspection Brief Description of the Service: Falcon House is a large detached house located on the outskirts of the village of Little Hallingbury. The home provides accommodation for 19 older people (age 65 or older). The home provides care to meet the needs of people with low to high dependency needs. It has been adapted to meet the needs of residents with limited mobility. Falcon House provides personal and social care to those who live there. All bathrooms and toilets are fully equipped to provide a safe environment and promote independence. The home is decorated to a high standard, well furnished throughout and the atmosphere is calm and relaxed. Falcon House benefits from a stable, knowledgeable, and skilled staff team. The proprietor, manager and the staff have a strong commitment to enabling residents to maintain the lifestyle that they had previously experienced before living in Falcon House. The management and staff work hard to create a homely atmosphere, where choices are valued, and rights are preserved. The home aims to provide care that has positive outcomes for the residents. The staff team benefit from an extensive training and development programme and they were observed interacting with the residents in a sensitive and respectful manner. The charges on the day ranged from £700.00 - £750.00 per week. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This unannounced inspection took place on, and took 6.5 hours. Twenty-one of the thirty-eight National Minimum Standards were inspected: all of these were met with seven of these exceeding the required standard. For the purpose of this report the individuals living in the home spoken with on the day stated that they would prefer to be called residents. The inspection process included: discussions with the manager, four members of staff, and four residents and four relatives. The inspection was carried out on the day of the home’s Christmas lunch and the inspector was able to observe the efforts made by the staff and management to provide a highly pleasurable day for the residents living there. The tour of the premises included observation of five bedrooms, all of the bathrooms and toilets, all of the communal areas, the kitchen and the laundry area. There was an opportunity to spend a considerable period of time observing the care being provided by the staff. The inspection included the examination of a sample of policies and records (including any records of notifications or complaints sent to the CSCI since the last inspection). The home was warm, clean and tidy. The staff had decorated the home for the Christmas season and the home looked and felt domestic, residents spoke of how the home felt very similar to the homes that they had left. The whole staff team were working in the home on the day although half were not on the duty rota. Staff planned to wear specific Christmas colours and all staff made a huge effort to make this day special for the residents and relatives. The residents spoke highly of the care that they receive in Falcon House and spoke highly of the efforts of the staff, their commments may be found throughout the report. The home was decorated and furnished to a high standard and was clean, comfortable and continues to maintain a very homely atmosphere. The residents and relatives spoken with held the home in high esteem and made many positive comments regarding the atmosphere and dedication of all of the owner, manager and staff. The home aims, and is successful in providing good quality care that promotes the rights and independence of the individuals living in the home. Falcon House promotes ensures privacy and the dignity of the person. Choice and autonomy are central to the care provided to the residents. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 6 What the service does well: What has improved since the last inspection? There were no requirements from the previous inspection. However the home continues to improve and develop the care provided to the residents. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 7 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3: Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is a process in place to ensure the needs of residents are individually assessed before they move into Falcon House. EVIDENCE: One of the three care plans examined was that of the newest admission into the home. This resident was self-funding and their care plan file contained the home’s pre-admission assessment. There was evidence that the resident and their family are involved in the care planning process. The home had used its own pre-admission assessments, which were comprehensive and contained an appropriate assessment of need. One resident spoken with confirmed that prior to their admission, both they and their family had been fully involved with all decision-making plans. One relative confirmed that the manager and staff had made “the move easier than I thought” and “the staff made Mum and me feel so welcome that it gave me peace of mind”. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8, 9, & 10: Quality in this outcome area is excellent This judgement has been made using available evidence including a visit to this service. The residents’ physical, emotional social and healthcare needs are well met in Falcon House. The home has appropriate systems in place that ensures the safe administration of medication. Staff treat residents with great respect and dignity. EVIDENCE: Three resident care files were examined on the day. All contained detailed information regarding the resident’s need, the action to address this need, and the long-term outcome of the care given. The care plans covered all aspects of a resident’s physical, mental and social needs, and were fully reviewed on a monthly basis. The care plans are comprehensive and detailed, the level of information is excellent, well written, informative and directive to staff. All of the care plans contained a detailed risk assessment that enabled staff to identify and manage the risk. There was evidence that residents signed care Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 11 plans and were involved in the planning process. Residents spoken with confirmed that the staff in the home provided them with a good level of support and assistance. They commented “I trust the staff to give me with what I need” Staff were observed treating residents with care and sensitivity, addressing residents appropriately and demonstrating a genuine level of care. The relatives spoken with on the day were highly complimentary of the care that their relatives receive in the home and stated that they were fully informed of any changes to care. The care plans that were examined all contained clear and detailed instructions for the delivery of personal care for residents. Oral and foot care were fully detailed. Routine health checks offered such as optician, dentist, and podiatrist were well documented. The home provided residents with access to aids and equipment to address their healthcare needs and issues. Two relatives confirmed that stated that they were confident that staff would “contact me if Mum were ill and in fact they have done in the past”. Healthcare issues are picked up speedily and dealt with in a preventative manner. The medication used in the home is securely locked and stored. The records of the administration, receipt, and disposal of medication are accurate and well maintained as are the records of controlled medication. The staff spoken with that are responsible for giving medication confirmed that they had received appropriate training and support, and are confident that they ensure the safety of the residents when administering medication. All of the residents spoken with commended the staff with regard to the treatment they received in Falcon House. The residents stated that their privacy and dignity was maintained in a variety of ways, down to staff knocking on doors and “being discreet when I have visitors”. Relative and residents commended staff when providing personal care, issues around the use of toilets, respect for visitors, and the provision of private areas in the home that enabled residents to see visitors in private. Observation of staff during the inspection indicated that staff are friendly, considerate and respectful toward residents. Residents and relatives commented that the “staff are wonderful” and “respect me as a person” and “treat me with respect at all times” “they treat my Mum so well she does not like to leave the home in case she misses something”. The residents confirmed that the home’s routines are relaxed and that this made them “feel even more at home, as I can do virtually anything I did before I lived here”. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15:Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The home provides residents with variety and choice with regard to their daily lives. There is a full range of activities to meet the residents’ varying needs. Their expectations and preferences with regard to lifestyle are well met. Residents are provided with an excellent wholesome, nutritional and appetising diet. The residents are enabled to exercise choice over what they eat. EVIDENCE: The home’s activity programme offers a variety of social activity that was appropriate to the needs of the residents. The care plans sampled detailed the social and leisure needs of the residents and identified the history of interests and social activity. The residents were observed spending time in various parts of the home, communal areas and in their bedrooms. Residents confirmed that they were consulted regarding the entertainment brought in from the outside and that they were consulted prior to any changes being made. Residents spoken with confirmed that the home provided a variety of activities in line with their preferences. On the day of inspection the home provided Christmas entertainment for the residents and their relatives, which was thoroughly enjoyed by the residents. The three residents spoken with confirmed that Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 13 “there was always something to get involved in” and relatives confirmed that the home provided “fantastic range of activity for all the people living here” Residents spoken to confirmed that they felt that they had choices in their daily lives (e.g. where and how to spend their day, what to eat, when to go to bed, etc.). On the day of the inspection, as previously noted residents spent time in the communal area of the home with their relatives and the staff. The residents were involved in the preparation of the event, were drinking sherry and wine, and were involved in a sing-a-long. Residents commented that there “were no restrictions on me”. Resident choice is observed throughout the day and the staff are supporting choices made by residents rather than making choices for individuals. Staff are very clear regarding this issue and stated that the policy of the home is that the care is resident led. The staff are genuinely caring, polite and professional with their dealings with the residents and provide care in a discreet and quiet manner. On more than one occasion the staff were observed taking time to speak with residents, having a laugh and chat and were obviously aware of the individual needs of the individuals. The atmosphere in the home is calm and soothing and is suitable to the residents needs. The 4 weekly rota’d menu examined reflected that the home provided residents with a variety of well- balanced, nutritional and high quality meals. The kitchen was well organised, and the food stocks were substantial and of a high quality. Meals are freshly prepared and cooked by the chef who has a great deal of experience. The chef and the assistant are knowledgeable and skilled and were committed to providing good wholesome meals to the residents. The Christmas meal presented on the day was appealing and was served with a range of refreshments. The home also offered a vegetarian alternative. The residents and relatives stated that the quality of food in the home was “excellent”. Residents confirmed that the meals provided in the home were “good, appetising and more than enough” and “fantastic, great choice and well cooked”. Fresh fruit, chocolates, biscuits, and cakes are available throughout the day, and residents confirmed that they could have a drink or snack at any time. When required, meals are served ‘softened’ and special dietary needs are catered for. The home has always endeavoured to provide the highest quality meals for residents and have maintained this from inspection to inspection. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18: Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home provides residents and relatives with a thorough and comprehensive complaint policy and procedure that enabled them to make a complaint. Falcon House has appropriate systems in place that protect the residents who live there. EVIDENCE: The home has Complaint Procedure that is both clear and concise. The document directed the individual on how and to whom, to make a complaint. It contained timescales for action, and the details of the CSCI. It was written in plain language and was understandable. The home’s complaint log contained one new complaint and this was well recorded and dealt with in a timely and appropriate manner. The complaint log was well maintained, and up to date. The home had received a complaint in August 2006. The CSCI monitored the complaint, speaking regularly with the provider and attempting contact with the complainant. The provider followed the home’s adult complaint and adult abuse procedure in an appropriate manner and the provider stated that the home had closed the complaint at the point of the time of the inspection. The complaint had been dealt with in a professional manner and the CSCI have received documentation from the proprietor throughout the process. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 15 The Protection of Vulnerable Adult abuse policy and procedure examined on the day was suitable for the purpose of protecting the residents. The document had detail regarding the signs or types of abuse and contained clear and detailed information for staff. The home has a whistle blowing policy and procedure available to staff, that ensures their protection should they report bad practice. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 &26: Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The home is highly maintained and provides a homely, warm and welcoming environment. The accommodation is of a comfortable and safe standard with excellent levels of hygiene. Specialist equipment and aids are available to promote optimum independence and well-being. EVIDENCE: The home is clean, bright and airy and has a homely feel. A running redecoration and maintenance programme to maintain and improve the environment is in place and is evident when touring the premises. On the day of inspection the foyer area where residents sit was warm and inviting. The home is well decorated and furnished and this enables residents to feel at home. The home smells clean and fresh and the cleaner observed and spoken with on the day takes a great deal of pride in her work. The home has succeeded in providing residents with a ‘home from home’ environment. The proprietor and manager are both committed to the residents and providing the Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 17 residents with as comfortable surroundings as possible in this they have succeeded. Falcon House has excellent levels of hygiene. The home employs appropriate numbers of domestic staff to ensure that hygiene levels are maintained. The laundry and kitchen areas are well maintained and staff wear appropriate protective clothing. The home smelled fresh and clean and there was no offensive odours present. The communal areas and individual bedrooms are clean, tidy and domestic in nature. Bedrooms are personalised by the pictures, ornaments and furniture brought into the home by residents and their relatives. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 & 30: Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Staffing levels (number and competence) are sufficient to meet the needs of current residents. There is an established, stable and loyal staff team, which ensures consisitency in the delivery of care. The recruitment procedure in the home is robust and ensured the safety and protection of the residents. Residents benefit from a well trained staff team. EVIDENCE: The staff rota examined reflected that the home was providing the agreed level of staffing. The home had an appropriate number of day care and night care staff and additional numbers were on duty during busy periods. The home does not use agency staff to cover absence as it will use a member of the permanent staff team or a member of the bank staff ready to work on stand by, this results with the consistency of staff available to residents. As previously noted the whole staff team were working on the day of the inspection and all spoke of their commitment to the residents, this was reflected in the observations of the genuine care that they provided. Falcon House provides staff with a full and appropriate annual training programme. Of the fourteen members of staff, eight have achieved their NVQ Level 2 while 5 had achieved the NVQ Level 3, the manager confirmed that there are plans to have the remaining 1 member of staff to apply for the Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 19 course in 2007. The manager is commended for achieving over and above the standard required in this area of training. The staff training and development programme provided in Falcon House is of a good standard. The home provides a thorough and comprehensive induction programme for staff, which uses the Skills for Care induction standards; all staff are fully inducted within twelve weeks of their appointment. Staff have a range of refresher and specialist training available to them and are obliged to undertake refresher training when identified. The staff spoken with and staff personnel records of the two newest member of staff confirmed that all pre-recruitment checks are completed prior to employment. The staff files contained references, application forms, Criminal reference Bureau checks, personal identification, photograph and contract of terms and conditions for staff. The file of the newest recruited employee confirmed that she had received a full induction programme, and had shadowed a senior care worker until she was assessed as fit to work alone. The manager is fully aware of all the checks that are needed prior to the employment of staff and is successful in achieving this. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, & 38: Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home is well run by a competent and skilled manager. The home has an effective system in place to ensure that the quality of the service is reviewed and monitored. The home has systems in place that safeguards the residents’ financial issues. There were comprehensive health and safety systems in operation to ensure the ongoing welfare of both residents and staff. EVIDENCE: The manager has a wealth of experience in the social care industry and is highly knowledgeable and skilled. The staff report that they are confident in the managers skills, trust her and find her “fair and hands on” and “ready to listen”. The manager has the trust of the staff team, residents and relatives. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 21 The manager is approachable and friendly who knows the important details of the resident’s lives and those of their families. The home had an established quality assurance system in place. The residents and representatives are involved in the user surveys and the information gathered from those surveys has been used to enhance residents’ lifestyles within the home. The home plans to survey the staff working in the home. The home does not hold any personal allowance for residents. The home has secure facilities should a resident ask the home to hold any personal goods. The home provides staff with appropriate Health and Safety training. Risk assessments of the premises are undertaken and regular Health and Safety checks of facilities and equipment are completed. The manager is aware of relevant Health and Safety legislation and was committed to the welfare of both the residents and staff group. Hot water, fire alarm and equipment servicing checks are accurate and up to date. The staff spoken with are aware of the policies and procedures regarding Health & Safety issues and observation of care on the day indicated that staff practically carry out tasks under Health & Safety procedures. Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X X HEALTH AND PERSONAL CARE Standard No Score 7 4 8 3 9 3 10 4 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 4 13 4 14 3 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 4 X X X X X X 4 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Colchester Local Office 1st Floor, Fairfax House Causton Road Colchester Essex CO1 1RJ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Falcon House DS0000017815.V326553.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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