Annual service review
Name of Service: Franklins Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Jessop Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 120 High Street Boston Lincs PE21 8TH 01205311925 Telephone number: Fax number: Email address: Provider web address:
Manager.FranklinsLodge@careuk.com Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Arc Healthcare Limited Number of places (if applicable): Under 65 Over 65 18 1 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Franklins Lodge is a care home providing personal care and accommodation for 19 service users between the ages of 18 and 65 years of age who have a mental health condition. It is owned by Arc Healthcare Limited which is a subsidiary company of the national organisation, Care UK. The home is situated close to the town centre in Boston and is a grade II listed building in a terraced row on the former High Street. Service users have easy access to the town centre shops, pubs, library and other services. Accommodation at the home comprises of self-contained flats, which are shared by 2 or 3 service users, with communal kitchens and bathrooms. In addition to the flats there is a communal dining room and two lounges. There is a main kitchen where staff members prepare meals for the residents and there is also a communal laundry room. A copy of the Service Users Guide and Statement of Purpose can be obtained from the manager, along with current information on the range of fees.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key Inspection which took place on the 27th June 2007. This included: The Annual Quality Assurance Assessment (AQAA), which was sent to us by the service. This is a self assessment that focuses on how well the outcomes are being met for people using the service. What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. A telephone call to the manager to find out about any further improvements or issues since the AQAA was submitted however the manager was not available but we spoke with a team leader who told us that there are no concerns or issues within the home at the moment. They told us that the home is currently being fully refurbished which will be completed by December 2009. We sent surveys to 8 people who live at the home to find out their views on what it is like to use the service. We sent 2 surveys to professionals who work with this service, however none were returned. We also sent surveys to 10 staff to get their views about the service. The out come of this is included in the report. What has this told us about the service? We received surveys back from three people who live in the home who said they provide you with your own room in a nice, warm comfortable environment where the staff are always friendly. I have lived here 15 years and am very happy, I have no complaints. Another person said I have a nice room, good meals and friendly staff. Those who completed the survey told us that they know how to make a complaint and that the staff treat them well. We received surveys back from three staff. Comments included I enjoy working in Franklins Lodge, the manager and staff are very supportive. Also they provide up to date training and staff are encouraged to constantly reflect on their own practise. We provide a holistic approach and encourage a sense of independence and choice for the residents . We asked staff what the home could do better? They said more night staff are needed and better communication. We looked at the information provided on the Annual Quality Assurance Assessment (AQAA). This had been completed by the manager which told us how the peoples needs are being met. The AQAA told us that some improvements have been made in the last 12 months including: A resident committee meeting has been set up. During the first meeting the Philosophy of Care was reviewed. Residents have completed lifestyle and interests forms. The welcome pack has been reviewed by staff and residents. Residents have more Annual Service Review Page 4 of 6 involvement in their care plans, some areas of the home have been refurbished and their are improved quality assurance systems in place. The manager told us that the service has not received any complaints and there has not been any Adult Safeguarding investigations. As far as we know, the home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The service continues to operate well and they have shown us that they continue to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? We can inspect Franklins Lodge at any time if we have any concerns about the care, welfare or safety of the people living there. There is nothing to currently indicate that an inspection is required in the immediate future. The next key Inspection of Franklins Lodge will be undertaken by the end of June 2010 unless information is received that suggests an earlier one is necessary. Annual Service Review Page 5 of 6 Reader Information
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