Care Home: Franklins Lodge

What the care home does well The home is in a quiet part of Boston`s old High Street and is very close to shops and facilities. A visitor commented that a reason for choosing the home was that it had a good reputation. People are supported to live as independent a lifestyle as possible in a comfortable and friendly environment and the home is decorated to a good standard. All people spoken with made positive comments about the care they received; one said it was the next best thing to living on your own and another said that he enjoyed being part of the resident group. The staff group is well trained and knowledgeable about the people living at the home and how they prefer to be supported. The manager and senior staff work well as a team and there is a very stable staff group, enabling good knowledge of the needs of people. People are encouraged to make choices about their daily lifestyles and individual likes and dislikes are catered for. What the care home could do better: Franklins Lodge has very clear and established quality assurance procedures and where improvements are required they are either planned or being addressed by the manager and staff within the home. Random inspection report Care homes for adults (18-65 years) Name: Address: Franklins Lodge 120 High Street Boston Lincs PE21 8TH three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Western Date: 0 9 0 6 2 0 1 0 Information about the care home Name of care home: Address: Franklins Lodge 120 High Street Boston Lincs PE21 8TH 01205311925 Telephone number: Fax number: Email address: Provider web address: Manager.FranklinsLodge@careuk.com Name of registered provider(s): Name of registered manager (if applicable) Miss Andrea Yates Type of registration: Number of places registered: Conditions of registration: Category(ies) : Arc Healthcare Limited care home 19 Number of places (if applicable): Under 65 Over 65 1 mental disorder, excluding learning disability or dementia Conditions of registration: Date of last inspection Brief description of the care home 18 Franklins Lodge is a care home providing personal care and accommodation for 19 service users between the ages of 18 and 65 years of age who have a mental health condition. It is owned by Arc Healthcare Limited which is a subsidiary company of the national organisation, Care UK. The home is situated close to the town centre in Boston and is a grade II listed building in a terraced row on the former High Street. Service users have easy access to the town centre shops, pubs, library and other services. Accommodation at the home comprises of self-contained flats, which are shared by 2 or 3 service users, with communal kitchens and bathrooms. In addition to the flats Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home there is a communal dining room and two lounges. There is a main kitchen where staff members prepare meals for the residents and there is also a communal laundry room. A copy of the Service Users Guide and Statement of Purpose can be obtained from the manager, along with current information on the range of fees. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: This was an unannounced visit which formed a random inspection visit. It lasted approximately two hours and we took into account previous information held by us including the previous inspection report, their service history and records of any incidents that we had been notified of since the last inspection. During this visit we talked to the people to obtain their views about whether they felt their needs were being met and about their quality of life. We also spoke to staff to learn their views about how they felt their training and development needs were being met. We also spoke with the manager to learn of any changes which have taken place and if there were any risks to the people living in the home. Before this inspection visit we received surveys from the people living in the home and from staff to learn of their views. Comments from the people were all positive and included, You can ask anyone for anything and it is no bother. My family and friends visit and are always made welcome They look after me very well and Its a very friendly place to be. Comments from staff included, We provide good support to people, We are very person centred on our approach to care and Its a very strong and dedicated team. We spoke to six people who use the service, and three members of staff. The manager was present throughout the inspection and feedback was given about the good outcomes at the end of the visit. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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