Inspection on 22/06/09 for Glenhurst Manor
Also see our care home review for Glenhurst Manor for more information
This inspection was carried out on 22nd June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Glenhurst Manor The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 44a West Cliff Road Bournemouth Dorset BH4 8BB 01202761175 01202761164 info@glenhurstmanor.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Kevin Robin Ellis Number of places (if applicable): Under 65 Over 65 0 36 The maximum number of service users who can be accommodated is 36. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glenhurst Manor is registered to provide personal care and accommodation for a maximum of 36 people. The home is in the West Cliff area of Bournemouth, a short walk from the cliff top and not far from the facilities of the town centre and the Westbourne shopping area and is situated on a bus route for central Bournemouth. It is registered to Mr Ellis. The Registered Manager is Mrs Lesley-Anne Clements. Accommodation is arranged over three floors providing 29 single bedrooms and 4
Annual Service Review Page 2 of 6 New Registered Manager appointed June 2008 bedrooms that may be used as double rooms. All rooms except one have en suite facilities. A passenger lift provides level access to all areas of the home. There is a large lounge and a separate dining room; both have views of the rear garden. To the front and rear of the property are well-maintained grounds for the use of residents; there are car parking spaces at the front of the house. Fees range from #595 to #695 per week depending on room size and view. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection, which took place on 4 June 2008. This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys completed by people living at the home and other interested parties. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and very detailed and gave us all the information we asked for. Surveys were completed and returned to us from 7 people living at the home. The majority of respondents said they had received sufficient information about the home before making a decision to move in. Four people told us they had received a contract, although 2 people said they had not. Everyone said that the staff listen and act on what they said and the majority said staff are available when needed. Staff are reported to be very good. Residents said they receive the care and medical support needed. The meals are enjoyed by most of the residents. One person said the meals could be improved by being more varied with more fruit, vegetables and fish . The complaints policy and procedure is available to everyone and all the residents who responded to surveys said they knew who to talk to and how to make a complaint. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 03 June 2010. However we can inspect the service at any time if we have concerns about the quality Annual Service Review Page 4 of 6 of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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