Inspection on 09/12/09 for Hambleton Court Residential Home

This inspection was carried out on 9th December 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Hambleton Court Residential Home 10/09/07

Hambleton Court Residential Home 12/09/06

Extracts from inspection reports are licensed from CQC, this page was updated on 16/02/2010.

Annual service review Name of Service: Hambleton Court Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Station Road Hambleton Selby North Yorkshire YO8 9HS 01757228117 F/P01757228117 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Vanessa Elizabeth Watling Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Sandra Churm,Mr Stuart Churm Number of places (if applicable): Under 65 Over 65 0 18 1. The registered person may provide the following category of service only: Care home only: Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP. 2. The maximum number of service users who can be accommodated is: 18. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: In February 2009 we approved an application to increase the number of places from 12 to 18. In March 2009 Vanessa Watling was approved as the registered manager of Hambleton Court Date of last key inspection: Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Hambleton Court provides personal care and accommodation for up to eighteen older people. The home, which is a large detached building, is situated off the main road in the village of Hambleton, next to the village hall and local church. There are parking facilities at the front of the building. The village offers a range of facilities, including shops, pubs and restaurant, and is on the main bus route to the market town of Selby, which is about four miles away. The registered provider confirmed at the inspection in September 2007 that the weekly fees ranged from £360 to £410. Items not included within the fees include hairdressing, toiletries, magazines, papers, transport, chiropody, dentist and optician. Information about Hambleton Court, which includes a statement of purpose, service user guide and the latest inspection report can be obtained from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding incidents. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection, annual service review and the results of any other visits that we have made to the service. Relevant information from other organisations. Twenty four surveys returned to us from people who live at the home, their relatives, staff and professionals. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The AQAA gave us good information about the service. It gave us examples of what they do well, how they have improved and what they want to do better. They told us, We employ competent, well trained, caring staff who have the best interests of all our residents at heart. We treat residents and visitors with respect and dignity at all times. The survey feedback was very positive and many commented on the friendly atmosphere, caring staff team, and high standard of care. Here is a sample of the positive comments we received. We are extremely well looked after with love and care at all times, The staff are all kind and helpful to me and I receive the help I need, The staff treat residents with respect and are interested in them and their families. My relatives health has improved considerably since moving here, They treat residents as individuals- First class service- Lovely atmosphere. We received eleven surveys from people who live at the home, which told us people are very happy with the service they receive. Nine people said they always receive the care and support they need; two people said they usually receive the care and support they need. Everyone said they get the medical support they need and they can speak to someone informally if they are not happy. Annual Service Review Page 4 of 6 As part of last years annual review we spoke to the registered provider about activities because some people suggested this is where the home could improve. The registered provider said most people who live at the home prefer individual activities although they were trying to develop more group activities for people. From the surveys we received this year, five people that live at the home said the home always arranges activities that they can take part in, four people said they sometimes arrange them and one person said they dont know. Five surveys out of the twenty four suggested activities/entertainment is an area where the home could be better. Four people also suggested the food could sometimes be better. One person said, Meals tend to be mixed quality according to who has cooked it. The home has let us know about things that have happened since our last key inspection and they have shown us that they have managed issues satisfactorily. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the risk assessment and annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 9th September 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!