Care Home: Hambleton Court Residential Home

What the care home does well People we spoke with on the day of the visit told us that they are very contented with their lives at Hambleton Court. One person said `they look after us very, very well. I have a lovely room with a patio and its all kept very clean`. This individual has brought some of their own furniture for their room whilst another person said their own telephone helped them to keep in touch with family and friends. Other comments include. `There`s only one standard - absolutely perfect`. Another added `I call this place Buckingham Palace. We`re spoilt to death`. Nobody that we spoke with had any negative comments about the service. They said `the staff are very nice and would do anything for you`. One person said `the food is very good and although I am on a special diet they (the staff) always makes sure I get what I need`.One person told us how the staff supported them to maintain their independence and to provide help at the times they wanted this help. In this way they kept some control of their day-to-day life. We observed staff behaving in a kind and sensitive manner, crouching down when necessary, so they were on the same level when speaking with, and listening to, people`s views and opinions. The two visitors that we spoke with were equally complimentary about the home. Their comments include `we can`t believe how lucky we`ve been to find Hambleton Court` and `they (the staff) can`t do enough for you`. Another added `it`s absolutely fantastic. It`s always very clean and the staff are so helpful`. We were told, and minutes from recent resident`s meetings confirmed, that people living at Hambleton Court get involved in different social activities, which helps to make one day different to another. Theme days, like Valentines Day and St George`s Day are popular as well as craft sessions. A minibus is also used to take peope to events away from the home. People we spoke with told us that they would tell someone if another resident or a member of staff had been unkind or mistreated them. They also said they would tell someone if they were unhappy about anything. It is important that people feel able to report these things as it gives the managers the opportunity to put things right. Neither the home nor the commission have received any complaints in the past year. We spoke with a member of staff who was able to tell us how the way they work ensures people are treated in a respectful manner and people`s dignity is always being promoted. The home carries out their own monitoring, by asking people who live and visit the home to complete questionnaires about how they think the home is running. Comments seen in those surveys matched what we found on the day. One healthcare professional had completed one of these surveys and had rated care, friendliness, cleanliness, response to phone calls and overall impression as `excellent`. We looked at records which would show us whether requirements, made at the last inspection three years ago, have been met. Those records, which included careplans, recruitment records and health and safety checks confirmed that these requirements have been met. What the care home could do better: We asked a care worker what she should do if a person told her that they had been mistreated by another member of staff. The care worker was not totally sure of her responsibility in this situation. All staff must be very clear about the need to report any allegation of mistreatment or abuse promptly, so that it can be properly looked into, in order to keep people safe. Random inspection report Care homes for older people Name: Address: Hambleton Court Residential Home Station Road Hambleton Selby North Yorkshire YO8 9HS two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jean Dobbin Date: 2 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Hambleton Court Residential Home Station Road Hambleton Selby North Yorkshire YO8 9HS 01757228117 F/P01757228117 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Vanessa Elizabeth Watling Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Sandra Churm,Mr Stuart Churm care home 18 Number of places (if applicable): Under 65 Over 65 18 old age, not falling within any other category Conditions of registration: 0 1. The registered person may provide the following category of service only: Care home only: Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP. 2. The maximum number of service users who can be accommodated is: 18. Date of last inspection Brief description of the care home Hambleton Court provides personal care and accommodation for up to eighteen older people. The home, which is a large detached building, is situated off the main road in Care Homes for Older People Page 2 of 8 Brief description of the care home the village of Hambleton, next to the village hall and local church. There are parking facilities at the front of the building. The village offers limited local facilities but is on the main bus route to the market town of Selby, which is about four miles away. The latest report, written by the Care Quality Commission is displayed at Hambleton Court along with the Statement of Purpose, which describes the services and facilities provided there. The registered manager should be contacted to find out about the weekly fees to live at Hambleton Court and also the items that are charged extra to these fees. Care Homes for Older People Page 3 of 8 What we found: The last key inspection for Hambleton Court took place on 14th May 2007. This is a report on the findings of a random unannounced inspection, which took place on 27 May 2010. For this inspection we considered the following evidence. Information received about the home since the last inspection. Previous reviews completed by the commission. During our visit to the home we Talked to four people living there and to two family members, to get their perspective of what its like to live at Hambleton Court. They also showed us their private rooms. Looked at some of the communal areas there, such as the lounge, dining rooms and conservatory. Talked to a member of staff and observed the general activity in the home, including how staff interacted with people living and visiting there. Talked with the manager about her role and how she is satisfied that the home is being run in the way people want. We discussed the requirements made following the last report, and looked at some of the records the home has to keep to show it is being well run. The registered manager was available throughout our visit, which lasted from 12.00 to 15.00. Both she and the owner were provided with feedback at the end of the visit. The inspection showed that peoples health and personal care needs are being met by a staff group who are well trained and well supported, and who listen to what people have to say. The environment is well maintained, and varied activities help to make peoples day to day lives more interesting. The managers are still looking at ways of improving the lives of people who live there. What the care home does well: People we spoke with on the day of the visit told us that they are very contented with their lives at Hambleton Court. One person said they look after us very, very well. I have a lovely room with a patio and its all kept very clean. This individual has brought some of their own furniture for their room whilst another person said their own telephone helped them to keep in touch with family and friends. Other comments include. Theres only one standard - absolutely perfect. Another added I call this place Buckingham Palace. Were spoilt to death. Nobody that we spoke with had any negative comments about the service. They said the staff are very nice and would do anything for you. One person said the food is very good and although I am on a special diet they (the staff) always makes sure I get what I need. Care Homes for Older People Page 4 of 8 One person told us how the staff supported them to maintain their independence and to provide help at the times they wanted this help. In this way they kept some control of their day-to-day life. We observed staff behaving in a kind and sensitive manner, crouching down when necessary, so they were on the same level when speaking with, and listening to, peoples views and opinions. The two visitors that we spoke with were equally complimentary about the home. Their comments include we cant believe how lucky weve been to find Hambleton Court and they (the staff) cant do enough for you. Another added its absolutely fantastic. Its always very clean and the staff are so helpful. We were told, and minutes from recent residents meetings confirmed, that people living at Hambleton Court get involved in different social activities, which helps to make one day different to another. Theme days, like Valentines Day and St Georges Day are popular as well as craft sessions. A minibus is also used to take peope to events away from the home. People we spoke with told us that they would tell someone if another resident or a member of staff had been unkind or mistreated them. They also said they would tell someone if they were unhappy about anything. It is important that people feel able to report these things as it gives the managers the opportunity to put things right. Neither the home nor the commission have received any complaints in the past year. We spoke with a member of staff who was able to tell us how the way they work ensures people are treated in a respectful manner and peoples dignity is always being promoted. The home carries out their own monitoring, by asking people who live and visit the home to complete questionnaires about how they think the home is running. Comments seen in those surveys matched what we found on the day. One healthcare professional had completed one of these surveys and had rated care, friendliness, cleanliness, response to phone calls and overall impression as excellent. We looked at records which would show us whether requirements, made at the last inspection three years ago, have been met. Those records, which included careplans, recruitment records and health and safety checks confirmed that these requirements have been met. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 18 13 All staff working at the home 31/07/2010 must know what to do if they witness, or are told that an individual has been mistreated. This is so that people can be protected from harm. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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