Inspection on 23/05/06 for Claridge Nursing Homes (Hampton Grange) Limited
Also see our care home review for Claridge Nursing Homes (Hampton Grange) Limited for more information
This inspection was carried out on 23rd May 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The Provider is committed to providing high quality accommodation that is designed and equipped to suit the residents` needs. The Care Manager is very experienced and competent to lead on everyday care management and residents express confidence in her. The needs and expectations of potential residents are carefully assessed before any agreement to admit. This means that there is the best opportunity for a successful and comfortable introduction to the home. Changes in a resident`s health are quickly identified and appropriate action is taken to deal with these. Other health care professionals are consulted when necessary. Staff make good use of written records to help them monitor each resident`s wellbeing. A lot of attention is given to finding out what the residents want to receive from the service, and to listening to their views. This information is clearly recorded so that all the staff can understand and follow the resident`s wishes. Relatives are kept informed and they are encouraged to contribute in decisions when the resident needs their support. When new staff are recruited they are thoroughly checked to be sure they will be suitable to work with vulnerable adults. The Care Manager operates a structured programme of induction, training and development so that each staff member has the support they need to do their job well.
What has improved since the last inspection?
The building extension was just completed when this inspection took place. This will provide more single bedrooms with en-suite facilities, and will reduce the number of shared accommodation. Improvements to utility areas have been incorporated in this work e.g. new laundry facility, provision of new hairdressing, refreshment and quiet sitting area. Requirements made at the last inspection have been complied with. This has strengthened the overall safety of the premises and staff practices e.g. some bedroom doors are now fitted with devices to allow the resident to have the door open without compromising fire safety. Hot water pipes have been covered so that residents can`t get burnt if they fall against them. Staff are backing up the automatic water temperature controls by checking bath water temperatures with a thermometer. The Care Manager and her staff have recognised that they need to do more work to address the social and emotional needs of each resident. They have already started assessments so that they can develop care plans for residents who need particular help with these aspects of their lives.
What the care home could do better:
There were no major shortfalls identified during this inspection. The Provider will need to fully implement the quality assurance system during the coming year because it is becoming increasingly important for Providers to demonstrate their ability to assess their own performance. Work already underway on assessing each resident`s social and emotional needs will need to continue so that eventually individual care plans will address these needs as well as physical care needs. There is written guidance given to staff when they have to decide whether residents need to take medication that has been prescribed `as required`. A little more detail in the care plan would make this guidance more effective. A few bedrooms that face the river are known to be cooler than the rest of the home. Although portable heaters are available, staff should remember to monitor these temperatures because many residents can`t, or won`t feel able to say when they are uncomfortable.