Annual service review
Name of Service: Hampton Grange Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Blake Date of this annual service review: 0 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Hampton Grange Nursing Home 48-50 Hampton Park Road Hereford Herefordshire HR1 1TH 01432272418 01432274265 brenda@hamptongrange.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Suzanne Huxley Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: ANEW 24 Ltd Number of places (if applicable): Under 65 Over 65 0 42 42 0 The maximum number of service users who can be accommodated is 42. The registered person may provide the following category of service only: care home with nursing - Code N; to service users of the following gender: either; whose primary care needs on admission to the home are within the following categories: Physical disability - Code PD; Old age, not falling within any other category - Code OP. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 The Health Authority first registered Hampton Grange as a nursing home in 1992. The property comprises of a large Victorian house and purpose built extension and is set in fairly extensive grounds on the banks of the River Wye. The home is located in a residential area about a mile from the centre of Hereford and is on a main bus route to the city. The home provides 42 places for older people who have nursing and/or personal care needs arising from general ageing, physical disability or terminal illness. A Statement of Purpose and Service User Guide are displayed in the main reception area of the home. All new residents receive a copy of the Service User Guide. It is possible to request the information in alternative formats i.e. Braille, large print and audiotape. A schedule of fees is available from the home, and a copy of the last inspection report can be viewed at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, and that they know what further improvements they need to make. People living at the home told us that they are well cared for and that they receive the help they need. Comments included we are so impressed with the home gives everyone a warm welcome and most impressed by everything at Hampton Grange. We received many positive comments about the staff, including all grades of staff so pleasant and helpful and the staff are cheerful and helpful. People told us that they enjoy the food provided by the home, and that there has been an improvement in the range of activities. The home told us that holistic and complimentary therapy sessions are available such as massage and beauty therapies. We received completed surveys from health care professionals, and they praised the high standard of care at the home. One commented Mr Claridge (provider) and Sue Huxley (manager) have demonstrated sensitivity and kindness when dealing with family. Another commented favourably on the way in which the home supports people as they near the end of their lives. In our surveys, several people told us that they considered that the home had improved since the new owner took it over early last year. The provider, Mr Claridge, has sent us a copy of an action plan, which shows that improvements are being made Annual Service Review Page 4 of 6 across the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have an open and inclusive management style. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6 August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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