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Inspection on 20/11/09 for Handley Drive

Also see our care home review for Handley Drive for more information

This inspection was carried out on 20th November 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Handley Drive The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service Address of service: 12 Handley Drive Brindley Ford Stoke on Trent Staffordshire ST8 7QZ 01782517079 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Miss Kerry Holdcroft Conditions of registration: Category(ies) : learning disability Conditions of registration: Stoke on Trent City Council Number of places (if applicable): Under 65 Over 65 11 0 The maximum number of service users who can be accommodated is: 11 The registered person may provide the folllowing category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 11 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The care manager has been approved and registered with us. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Handley Drive is a residential home located on the outskirts of Stoke On Trent, Staffordshire, the home is owned by Stoke on Trent City Council. The home provides a service for adults of both genders who have a learning disability, Handley Drive is Annual Service Review Page 2 of 8 also registered to accommodate three service users suffering with dementia and two with a physically disability. The two-storey property was built in the 1960s, providing eleven single occupancy bedrooms, located on both the ground and first floor, en suite facilities are not provided. Bathrooms and toilet areas are located throughout the home and are in close proximity to both communal areas and bedrooms. The property provides two group living areas, on the ground floor there is a lounge dining area and a separate large lounge and separate dining area. There are also three bedrooms, laundry, office and walk in shower area on the ground floor. On the first floor there are eight further bedrooms, one assisted bathroom, one unassisted bathroom and also a shower room. There is a lounge/diner/kitchenette, which is used as a daily living skills training facility. People using the service also have access to a garden at the rear of the property; ramp access and a grab rail are in place from the patio entrance. The home is located in a residential area and is in keeping with the local community. Prospective users of the service should contact the provider for information about the fee range and charges they made need to pay. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection of 25 September 2007 and annual service review of 11 September 2008. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA), but we had to remind them to do so. It was clear and gave us most of the information we asked for but could have been more detailed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The service has told us that, Our service is needs led and offers opportunities to individuals to increase their independence, community access, and to lead a fulfilled life. Plans are in place for all service users and are holistic incorporating all areas of life. We have close working relationships with other professionals and are continually looking to improve peoples lives. We have an open approach and learn from mistakes, the staff works in a proactive way so that all the service users needs are met appropriately and service users are encouraged to give their opinions and views through one-one discussions and service users meetings increasing their choice and decisions making. The service has told us it has made improvements by, Changes to the environment have taken place with decorating and modernisation of furniture and garden furniture and growing of vegetables and increased service users holidays except two service users which refused to go on holiday. Service users activities have increased and work has gone into offering more choice and increasing independence. Annual Service Review Page 4 of 8 We have asked the service how it needs to improve, we have been told that, We can improve by improved training opportunities for staff through PDR and divisional training plan. Continual monitoring of practises, files etc to improve the quality of care. More robust assessment documentation for new service users. Actively listen to the service users, families and other stake holders to continually improve service delivery. We send out surveys to people using the service, relatives, staff and health and social care professionals to seek their views on the quality of the service provided. We have received a good response to these, 11 surveys from people using the service, 6 from relatives, 10 from staff and 1 from a health professional. People using the service have said; Its a very nice place, I do everything I want. Holidays, day trips support well/football everything is done well. Good cook, staff at night. I go out during the day. Takes care of all my needs. The staff are great and it is a great home. The staff dont have time for themselves only us. Id like to do some more wood work because I miss it. Id like more one to one time. Staff have said; Handley Drive is a fantastic place to work, the clients are treated with dignity and respect most of all everyones equal. The staff and managers are good and everyone works well as a team. The home strives to meet the needs of the service users, through the provision of tailored care plans to suit their individual needs. The home is very good at looking after the residents and their needs and taking residents on trips and holidays and days out shopping. Good choices, promotes individuality, any concerns are dealt with effectively, encourage s/u to participate in many activities. The manager will always go the extra mile to ensure that service users needs and wishes are met. In my opinion the s/u are always her priority and she is usually looking for ways to improve and enhance their lives. I am a relatively new member of staff I found the manager and colleagues very helpful which helped me to settle in a new environment very quickly. We could always try to encourage the service users to be more independent in some areas. Annual Service Review Page 5 of 8 It is sometimes quite difficult to give all service users equal care and attention due to the very wide range of needs. Staff on the whole cope very well with this but can sometimes feel a little stretched. Handley drive is a good home and offers excellent standard of care. Relatives have told us; Handley Drive has more than exceeded our expectations. The staff are excellent and very approachable their communication with families is 9/10. Handley Drive is a fantastic home, it gives my relative the security he needs and helps him cope with lifes daily challenges. A new vehicle would help. My relatives speaks well of her carers. As far as Im concerned, the home does everything well. The service gives a very caring service, offering people who live there an excellent standard of care the manager and her team are consistently reassuring, helpful and supportive. My relative is in safe hands. A health care professional said, The service continues to deliver a good standard of care and follows any advice given. In terms of Equality and Diversity the service has told us that, All service users have a holistic individual care plan; all service users have individual monthly meetings with their link worker to discuss issues. Policy and procedure are followed. Advocates are used as required, reviews take place, family input sought. Local church supports service users to access religion. Any different types of religious requirements can and would be catered for. Staff have received anti discrimination practise, equality and diversity training. Individual service users needs are catered for within holistic care planning. We have also been told in the AQAA that, We have provided service users with easy read complaints procedures. Discuss monthly in the individual and service users meetings. Providing service users and their families with quality assurance questionnaires. Ensuring an open honest, timely response. Policy and procedures are in place for dealing with safe guarding issues and all the staff have received or are receiving training. In surveys 8/11 of the people using the service have said that they know how to make a complaint and who to go to if they have any concerns. We the Care Quality Commission have not received a complaint about this service in the last 12 months and have not been made aware of any safeguarding concerns. The service communicates well with us and tells us of any incidents and accidents in the home, we have received one such notification in the last 12 months. We have not changed out opinion of this service and conclude that it continues to offer Annual Service Review Page 6 of 8 good quality outcomes to the people who use it, and evidence of some improvements since the last key visit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will carry out a key inspection by 24th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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