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Inspection on 09/11/09 for Haroldstone Home
Also see our care home review for Haroldstone Home for more information
This inspection was carried out on 9th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
Extracts from inspection reports are licensed from CQC, this page was updated on 25/11/2009.
Annual service review
Name of Service: Haroldstone Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Illes Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 8 Harold Road Leytonstone London E11 4QY 02082577094 TBC khanozgur@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Clearwater Care (Hackney) Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The Registered Person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haroldstone Home is a Care Home providing accommodation and personal care for up to five people with a learning disability. The service is provided by Clearwater Care (Hackney) Ltd, a private limited company who has other care homes in other areas. The company provide line management support, human resource support and training for the homes staff and manager. The home is located in Leytonstone, close to shops, pubs, the post office, library and other amenities. It is also within a few minutes walking distance of Leytonstone underground station and is serviced by regular bus services. Haroldstone home is a small family sized house, which is modern and has
Annual Service Review Page 2 of 6 been recently refurbished and decorated throughout. It has 5 bedrooms all with ensuite toilet and hand washbasin. Separate bathroom and toilet facilities are provided. Residents bedrooms are comfortable and well maintained and reflect the residents own personal choices of decoration and personal items. All the homes bedrooms are single. The home has a garden to the rear. The home is not suitable for the use of wheelchairs. Information about the service provided is made available to current and potential residents in the homes, including reports by the Commission. The current cost of the service is from £1400 per week to £1700 per week, depending on the persons assessed need. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? The last key inspection took place on 12th November 2007 and the service was assessed as being a good service, this was still our judgement when we undertook the last annual service review on 23rd October 2008. No safeguarding issues or complaints about the service have been reported to the Commission since then. The service sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA contained a range of detailed information and indicated that the home continues to provide a good service. The AQAA told us of the improvements the service had made in the previous twelve months. These have included: all information on residents files has been provided in a format that is more understandable to them; care plans, health action plans, person centred plans and other information such as regarding activities have been put in pictorial format; residents are supported to eat out and attend college; better recording of health care visits; staff are up to date in training on protection of vulnerable adults; encouraging residents who are capable to be involved in cleaning and helping with their laundry; all staff training is up to date and ensuring there is sufficient information and guidelines in the visitors room for staff, residents and visitors of recent changes to improve working skills. The AQAA told us that planned improvements to the home over the next twelve months would include: to continue to support residents with enough information in an understandable format; to continue to seek the views of residents and their representatives; to continue to improve outdoor leisure activities; to ensure that all residents health care needs continue to be acted on immediately; to provide pictorial information for residents on types of abuse; to make improvements to the homes garden; to provide more frequent refresher training to staff and to keep both staff and Annual Service Review Page 4 of 6 residents up to date with new regulations and changes. We received comments from seven residents, some of whom have used the home on a respite basis, all of which indicated that they were satisfied with the care they received. Comments included: I like watching TV, listen to music and go on holiday. Another person told us; I want to say I am very happy to stay at this home because they do their job well. We received comments from eight staff that indicated they felt well supported. Comments included: (The home) looks after its clients very well, it is a nice working atmosphere. Another staff member told us; The home is very well structured in meeting the service users needs. the environment is very clean and we have a good staff team. We received a comment from a healthcare professional who told us; (The home) listens and changes ways of addressing peoples needs as a result of recommendations made. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 5th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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