This inspection was carried out on 23rd June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Hawthorn Drive 218 The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Kerr Date of this annual service review: 2 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 218 Hawthorn Drive Ipswich Suffolk IP2 0RG 01473685772 01473686490 beverley.gilbert@socserv.suffolkcc.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Suffolk County Council Number of places (if applicable): Under 65 Over 65 0 0 19 10 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 218 Hawthorn Drive is a purpose built residential care home designed by the local authority and has provided care and accommodation to older people since 1966. In 1995 the home was extensively refurbished to improve environmental standards and provide accommodation to twenty-nine residents. The home is located in the centre of the Chantry Housing Estate to the south of the town of Ipswich. There is a regular bus service into Ipswich town centre and a good range of facilities located just across the road including the post office, bank, newsagents, public house and health centre. 218 Hawthorn Drive is registered to provide accommodation for twenty-nine older people, nineteen of whom have a diagnosis of dementia. The home also offers a respite care service and provides a fifteen-place day centre, which has its own budget, access, staffing and accommodation. No Annual Service Review Page 2 of 6 The home has a Statement of Purpose and a `Residents Information Pack providing information for prospective people to use the service, which is available on request. The information pack contains a summary of the statement of purpose and the current charge for a Suffolk County Council home. Each persons fees are calculated by their level of income and capital. Further details about charges are available in a booklet called A Guide to Charges for Care in Suffolk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. Information in the AQAA told us, how the service has improved over the last year. By listening to people who live there and their relatives, the Service Users Guide has been provided in each persons room, to ensure they have access to information about the services provided. Furniture and respite rooms have been re arranged to enable easier movement around the home. Additionally, a newsletter has been produced to keep people informed about Suffolk County Councils (SCC) ongoing review of older peoples services. The service continues to be proactive in ensuring peoples health, welfare and safety is maintained. They have implemented a 24 hour recording sheet, which has been designed to capture changes in residents needs, ensuring a prompt response to varying their plan of care. The home have also linked with the National Health Service (NHS) to develop and implement falls prevention strategies in the home. The home has a life and leisure team whos focus is to provide and monitor activities to ensure these are meeting peoples individual needs. They have attended training to ensure they have skills to implement activities, which has included a 6 week dementia workshop provided by Suffolk County Council (SCC) Community Learning Scheme. The AQAA reflects improvements have been made to the environment, including a refit and decoration of the kitchen, redecoration of bathrooms and toilets throughout the home, including eleven en-suites, five of which have had new flooring laid. The home continues to provide a good range of training for staff to ensure they have the right skills to meet the needs of the people using the service, most recent training Annual Service Review Page 4 of 6 has included falls prevention, infection control, medication, health and nutrition, dementia awareness and equality and diversity. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager has identified they are looking at staffing resources to facilitate ways of providing spontaneous one to one outings for residents. Where residents are involved informally in the recruitment process, a more structured process is being developed to ensure people using the service have a greater say on who is employed in the home. The home continues to let us know about things that have happened since our last key inspection. The AQAA and information received by the home reflects there have been two complaints made about the service and one safeguarding referral made, by the service to protect an individual living in the home. This information shows that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 11th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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