Inspection on 20/08/07 for Holland House
Also see our care home review for Holland House for more information
This inspection was carried out on 20th August 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents receive letters after their initial assessment to confirm their care needs can be met at the service. Residents have access to a wide range of healthcare processionals such as Doctors, community nurses, chiropodists and optician. Medications are stored and administered safety to ensure residents well health is maintained. A comprehensive activities programme is in place and this provides varied activities for all residents. Since the last inspection an new occupational and physiotherapy programme has started. This enables residents to become more independent and have more opportunities to improve their abilities and health. Staff are safely recruited and a comprehensive training and supervision programme enables residents to have confidence that they receive a good quality of care. The environments of the service is due to be upgraded and work had already been completed on the smaller unit and this is completed to a high standard. The service is managed by Mrs Wendy Dalloway who is an experienced manager and leads a well motivated and enthusiastic team of care and ancillary staff. The service has commenced a new programme of self-auditing including weekly visits from the provider`s representative and from September monthly visits from another representative who will be producing written reports regarding the running of the service. There is also a self-audit questionnaire given to residents, staff and visitors, which informs the service equality assurance programme.
What has improved since the last inspection?
Since the last inspection the manager assesses all residents before an offer of admission is made. This ensures residents are confident that their needs can be met by the service. Since the last inspection the service has registered for the registration category Dementia. This means that the service can accommodate people who have a diagnosis of a dementia condition. Care plans and risk assessment are in place for all residents and these are reviewed monthly. This enables staff to have a clear understanding of each residents individual care needs. Supervision and appraisals for all staff are now taking place. This enables the provider and manager to be clear on the progress of staff and what training is required.
What the care home could do better:
The physical environment of the service is in the process of being upgraded with the smaller of the 2 units already having been upgraded and a physiotherapy room having been provided. The bathroom on the first floor of the larger unit would benefit from being upgraded, as it is becoming aged and worn. A key worker system is in place for all of the residents and care staff write notes on the residents progress. Some entries for residents were monthly and others were not so frequent. Residents would benefit from all having the same frequency of key worker reviews so that equality is upheld for all residents.