Inspection on 20/07/05 for Holland House
Also see our care home review for Holland House for more information
This inspection was carried out on 20th July 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Poor. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The service user and representative spoken with said that they were treated with respect. The staff files inspected contained the required records to demonstrate that appropriate recruitment procedures are undertaken.
What has improved since the last inspection?
Several maintenance issues previously identified had been addressed.
What the care home could do better:
The homes communication systems must be improved as the acting manager was unaware of the requirements placed upon the home following the previous inspection visit and was not aware of several of the homes policies/procedures and some administrative systems. Also, there is a lack of structured staff supervision. Service users are being put at potential risk as a comprehensive assessment of each individual`s care needs is not undertaken and care plan information does not clearly document individual`s care needs or instruct staff regarding how these are to be met. Adult protection policies and procedures are not up to date and therefore do not provide staff with the correct guidance. Complaints procedures are not fully adequate. The registered person must ensure that all money and valuables deposited by service users for safe keeping are accurately recorded.The homes bathing and toilet facilities are inadequate overall to fully meet the care needs of service users and hoist servicing records could not be located during the visit. Fire safety systems are not tested as per fire safety regulations and a risk assessment is required regarding the prevention of fire and legionella.