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Inspection on 14/10/09 for Hopwood Court

Also see our care home review for Hopwood Court for more information

This inspection was carried out on 14th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Hopwood Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emily White Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Birmingham Road Hopwood Alvechurch Worcestershire B48 7AQ 01214454743 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mrs Carole Roach,Mr John William Roach Number of places (if applicable): Under 65 Over 65 23 0 23 0 23 0 Age: Dementia (DE) age 55 and above Physical Disability (PD) age 55 and above The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 23 Dementia (DE) 23 Physical Disability (PD) 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hopwood Court provides personal care for up to 23 older people who may have a physical disability and/or a dementia illness. The home is situated in its own grounds Annual Service Review Page 2 of 7 off the main Birmingham Road and affords countryside views on all sides. It is approximately a mile and a half from Alvechurch village and there is a local public house. The home is on two floors and access to the first floor is by stair lift. Handrails are fitted throughout and adapted bathing and toilet facilities are available. Accommodation is provided in three double rooms and seventeen single rooms, seven of which are ensuite. There are communal bathrooms with toilets on each floor and six separate toilets. There are also communal lounges and dining areas. The home is owned by John William Roach and Carol Roach and the registered manager is their daughter Michelle Birchill On 01.06.07 the manager quoted the fees as being between #360 and #420 per week. Additional charges are made for hairdressing, chiropody, magazines and newspapers, toiletries, dental treatment, and dry cleaning. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? Date quality rating was made 01/06/2007 Date by which we will do a key inspection 01/06/2010 Date of last annual service review 22/07/2008 Date of last key inspection 01/06/2007 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The AQAA tells us that the home seeks to views of people using the service by using questionnaires, a suggestion box, meetings, and life reviews. The service is able to tell us about how it respects equality and diversity. The AQAA tells us that they have made some improvements in the past year, these include: Annual Service Review Page 4 of 7 A new conservatory and other improvements to the inside of the home Different professional entertainers monthly Several outings a month, with a pre booked transport Implementing short term care plans for needs that arise such as infections The manager has undertaken activities training in Dementia and is currently undertaking a diploma course in dementia All staff have undertaken training in dementia care The AQAA tells us they plan to make more improvements in the coming year. These include: Encouraging people using the service and their families/representatives with input to care plans and attending reviews Employing an activities person to co ordinate and provide more activities Encouraging more engagement and involvement of residents and staff with non entertainment activities, such as washing up, laying tables, folding linen, dusting etc Updating staff training in safeguarding adults The service lets us know the information it is supposed to. We have not received any complaints or concerns about the service in the past year. The AQAA tells us that the service has not received any complaints in the past year. People using the service and their representatives sent us some surveys to tell us about the home. People tell us that the home is clean, staff listen to them and they know how to complain if they need to. Comments include: residents come first, caring staff and management, I have full confidence in this home and am happy to entrust my mother to their care, they look after us well, we have very good food, I always enjoy my meals, laundry is done very well, they make me feel part of a family, I enjoy the company, I like living here its like a hotel, everyone tries very hard here and treat us very well, I have no complaints, I am very happy with everything provided, all the staff are very caring and everyone is made to feel very welcome, X has settled in very well and we are very pleased that she came here, they look after us very well indeed, staff are marvellous, home great, everything is done well, I am very happy here, cant fault anything, staff are good, food is excellent Staff tell us that they receive the right support they need to do their jobs properly and have had the proper recruitment checks and up to date training. Some suggestions for improvement from people using the service and their families include more outings, and one to one activities for those people who do not like groups. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 01/06/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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