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Inspection on 01/09/09 for Housman Court

Also see our care home review for Housman Court for more information

This inspection was carried out on 1st September 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Housman Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Potter Date of this annual service review: 0 1 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: School Drive Bromsgrove Worcestershire B60 1AZ 01527575440 01527577439 carol.onley@somersetredstonetrust.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Somerset Redstone Trust Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 30 Dementia (DE) 30 Physical Disability (PD) 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The registered manager departed Number of places (if applicable): Under 65 Over 65 30 0 30 0 30 0 Annual Service Review Page 2 of 7 Housman Court is an established care home for older people, purpose built in 1988. It is situated in the centre of Bromsgrove within easy reach of shops, post office, library and swimming pool. There are thirty single rooms with en-suite facilities and communal lounges and dining areas. There are also assisted bathrooms for those who need help and communal toilets. A shaft lift enables easy movement between floors and handrails are fitted where they will be useful. Housman Court provides accommodation and care for up to thirty older people some of whom may have a physical disability or dementia type illness. The home is in the centre of a sheltered housing complex with landscaped gardens. Somerset Redstone Trust runs both Housman Court and the sheltered housing complex of five separate units. A range of activities are provided for people living at the home and assist people in maintaining links with the community. Information regarding the home can be obtained from the Statement of Purpose and Service Users Guide, which are available direct from the home. A copy of the inspection report can also be veiwed at the home. For up to date information about the charges please contact the home direct as fees are based on individual needs and assessments. Additional charges are made for hairdressing, daily newspapers and chiropody. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we had received or asked for since the last inspection 7th August 2007. This included: The annual quality assurance assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical data about the service. Surveys returned to us by residents and staff from the home. The previous key inspection. Other information we have been told about the service. What has this told us about the service? The last Key inspection for Housman Court was the 7th August 2007 and this rated the service overall as excellent. This annual service review was completed on the 1st September 2009. The home sent us their annual quality assurance assessment [AQAA], which provided us with information about what they are doing now and what they want to do in the future. They told us how they had progressed since the last key inspection. The last key inspection report from August 2007 made just one recommendation The laundry must be organised so that access to the hand basin is maintained at all times and the management of cross infection risk are not compromised. This recommendation has been satisfactorily remedied. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. They told us about how they have met issues relating to Equality and Diversity. This includes the following:- We link into the wider community of faith and interest groups as required by individual service users The home ensures that the individual needs are met as far as possible through person centred care Where it is required, arrangements are made for documentation to be translated to meet individual circumstances. Currently Large print available on request. Religious needs are supported by service users being support by attending a church service or arranging for a service within the home As part of the assessment and care planning process dietary needs of certain religions are addressed. Housman has a mixed workforce from various backgrounds. Policies and procedures adopted by the home support equality and diversity. The organisation has a management structure and quality assurance mechanism, which helps in checking that the standards are maintained and enhanced through monitoring. This helps to safeguard and improve the quality of life of those people who use the service. The home achieves this in the following ways: Independent monthly Registered Provider Visits Listening to and observing individual residents. Relatives meetings. Comments from people using the service included for What does the home do well, Look after the need of its residents, All staff Ive met when visiting have been welcoming, friendly and informal. Staff spend time getting to know each resident as an Annual Service Review Page 4 of 7 individual and accommodate their individual needs and preferences and It does everything well. Staff are very good. The surveys told us that people receive enough information about the home to assist them with their choice, and people receive a contract of terms and conditions when they are admitted to the home. Comments received confirmed that people generally receive the care and support they need or expect. One person did comment about communication difficulties which had led to concerns about their relatives care being raised on one occasion. People using the service are consulted about the service. The Annual Quality Assurance Assessment tells us how this is done and includes changes that they are making from listening to people using the service: Improve activities we provide. Refurbish lift. Expand communal space this is still in the planning stage. Review staffing and make necessary changes to accommodate individuals needs. Continue redecoration as ongoing programme as rooms become vacant. The Annual Quality Assurance Assessment tells us how they have improved in the last twelve months, and this included the following information: In response to service users comments regarding food and night disturbances we have adjusted the menu and re visiting care requirements during the night time period. Ongoing maintenance and redecoration of service user bedrooms. Replacement of new hoist equipment. [Development of a] Snoozelen Room and [Development of a] Sensory garden. Within the last 12 month period, the home has received three complaints and investigated these using their internal complaints procedure. None of the complaints investigated have been upheld. The home have reviewed and updated their complaints policy in the last 12 months. Comments received in the surveys told us that people were aware of the complaints procedure and knew who to discuss any concerns with. Staff have received safeguarding training, and know what to do if they suspect that people are being mistreated. The home has told us about the plans they have for the next twelve months and these include: To continue investing in staff development and in presentation of the home by forward planning. To develop and review action plan for redecoration and refurbishment. To convert this AQAA into our action plan with defined timescales. Raising greater awareness for contingencies e.g. dealing with sickness absence in the event shift(s) cannot be covered where staff prioritises work so that resident care is not compromised. The home needs to work within budget constraints consistently and adhere to best practise financial management principles. We plan to continue working with employees in order to achieve high standards of documentation by ongoing supervision and training. The Annual Quality Assurance Assessment informed us that they have exceeded the standard for having 50 of staff complete a NVQ level 2 qualification in care. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? A key inspection of the service will take place before 07 August 2010. However we may bring this inspection forward in views of the concerns raised by people in their surveys and if we receive any other information about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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