This inspection was carried out on 22nd May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: ICS 1 Dexter Way The quality rating for this care home is: The rating was made on: three star excellent service 0 8 0 6 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Brown Date of this annual service review: 2 2 0 5 2 0 0 9 Annual Service Review Page 1 of 4 Information about the service
Address of service: Off Birchmoor Road Polesworth Warwickshire B78 1AZ 01827331713 01527546888 mgr.polesworth@individual-care.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Individual Care Services Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Dexter Way is a large domestic-style house situated on the corner of a modern housing estate close to the village of Polesworth. The service is for five adults with a learning disability. Each person has their own bedroom. Two of the bedrooms are situated on the ground floor and have en suite facilities. There is a lounge with a dining area, a kitchen and a small utility room. There are three bedrooms on the first floor, a bathroom and separate toilet. One room upstairs is designated as an office/ sleep in room for staff. Externally at the rear of the house, there is a patio and garden landscaped to meet the needs of the service users. 0 8 0 6 2 0 0 7 Annual Service Review Page 2 of 4 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We have received no complaint about this service since the last review a year ago. The AQAA sent by the service showed that the service continues to strive to improve. Areas noted in the Aqaa that could be improved included ensuring that what might be seen as minor details regarding someones care were fully documented, so that issues that might be important to particular individuals were not overlooked. The service also aims to do more work on helping individual communication, using pictorial guides and relevant objects to help with establishing needs and wishes. The manager was spoken on the phone, was prompt in responding with helpful information, and confirmed details showing how the service was continuing to ensure that the needs of the people meeting the service continued to be met, as noted above. She spoke very positively of staff and their good responses to training. Relatives of two people living at the home were spoken with by phone to give their views on the service. These were extremely positive. Comments included a lovely place no worries, the staff are genuinely concerned; every consideration is taken. Relatives said they were kept informed and involved, and commented on the progress made by people since moving to the home. Choice, activities, and the development of individual living skills and greater independence of choice were all felt to be things at which the home excelled. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and expect to do a key inspection by May 30th 2010 at the latest. However we may inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 3 of 4 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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