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Inspection on 08/10/09 for Jasmine

Also see our care home review for Jasmine for more information

This inspection was carried out on 8th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Jasmine The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 125 Regent Road Hanley Stoke on Trent Staffordshire ST1 3BL 01782280715 01782269187 stoke.enquiry@caretech-uk.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Delam Care Ltd Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6, Mental disorder, excluding learning disability or dementia (MD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service does not have a registered manager in post. Number of places (if applicable): Under 65 Over 65 6 6 0 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Jasmine is a care home for six people with a learning disability and/or mental ill health. It is run by Delam Care Ltd a company owned by Caretech. The property is a detached Victorian property in Hanley, adjacent to two other care homes owned by the same company. The service has not has a registered manager in post for nearly 12 months. The Home has a small back yard area and a small front garden and shares a laundry with the two adjacent care homes. There are six single bedrooms, a lounge, dining room and small domestic kitchen. The fee range for the service is detailed in the Service User Guide. The people using the service have to pay for their own holidays, contribute to the use of the minibus and buy their own toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on 28/08/2007 and the last annual service review completed on 14/08/2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In terms of Equality and Diversity the service has told us that, We ensure that the support we offer here at Jasmine promotes individuality in such a way that recognises equality and diversity. We have also been told in the AQAA that, We continue to place people using the service at the centre of everything we do and all of the decisions that are made. We have improved in many of the oucome areas in the last 12 months and continue to make improvements to the service. We have received two staff surveys, one from a social worker and four from people using the service. Their comments include: Annual Service Review Page 4 of 6 Staff said, We offer a good range of skills and have good relationships with people using the service, relatives and professionals. Since I have worked here there has been a really good turnaround, certain service users have had the opportunity to be more independent and this gives me a sense of satisfaction and pride in the service we offer. But we could do with more staffing hours to offer more one to one sessions for those people who do not enjoy or are interested in group activities. Another member of staff said, The home has been managed well recently and we have benefited from a manager who is always available and offers advice when needed. The home has also recently undergone a refurbishment, which the people living at the home have looked forward to. People using the service told us, The home does everything well, but I would like to go out more often in the car and would like to out on day trips and holidays. They, (the staff) do things for us and if I want anything I usually get it, they take us on holiday and we get to go where we want to. But I would like to be able to go out on more day trips and have more pocket money. I get to go out shopping and go to a weekly disco. I get to do what I like activity wise and am happy. I like being allowed to help with household chores. We have a good choice of meals and I have my bedroom decorated to my own taste. But I sometime get upset with another person who lives here. A social worker said, the service tries to provide a variety of activities, dependent on individual needs and interests. But staff should encourage individuals to complete tasks as much as possible themselves, to promote further independence. Three people using the service said they know how to make a complaint and who to go to if they have any concerns, one person said they didnt. We have not received a complaint about this service and information in the AQAA tells us that the service has also not. We are not aware of any safeguardng referrals during the last 12 months. The service tells us about events and incidents that occur in the home. Since the last annual service review (ASR) we have been told of 5 such events, two are medication errors, one of a serious illness, a fall and an incident where a person became agitated and upset. On each occasion the service has told us how it has dealt with each incident, we have been satisfied with their responses. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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