Inspection on 06/10/05 for Kathryn`s House
Also see our care home review for Kathryn`s House for more information
This inspection was carried out on 6th October 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The service has a committed staff team and supportive management who work hard to create and maintain the homely atmosphere at Kathryn`s House. There was a very positive reception for the inspection process and, as happened at the last inspection, the owner had work carried out in the afternoon, which the inspector had only requested that same morning. Residents were complimentary about the standard of service they received and a resident who had moved in since the previous inspection in June said ` I like it very much at Kathryn`s House...I want to stay.` Residents commented particularly on the food and the cook was complimented on the standard of cuisine provided at Kathryn`s House. A visiting community professional commented very favourably on the staff and the way they provided care to residents. More details on this appear in the main report. There is an ongoing programme of refurbishment which keeps the internal decoration and furnishings to a good standard; some of the many improvements since the last inspection are highlighted below.
What has improved since the last inspection?
There have been many improvements since the last inspection and all the requirements made four months ago have been met. The home now has better care plans, more frequent and stimulating activities for residents, and improved resident`s meetings. Staff have all received training in the protection of vulnerable adults (POVA) and a copy of the recent local Surrey POVA procedure was available in the office. The staff supervision timetable has been revised and staff have started receiving the six formal supervision sessions per year; this now complies with the relevant National Minimum Standard (NMS). A number of requirements had been made regarding decoration and safety matters within the home and these had also been met in full. These included completing the programme of work to have all radiators covered, fitting thermostats to all taps and monitoring water temperatures, and reviewing the arrangements for the safe storage of hazardous materials. New floor coverings have been provided in the dining room and one of the bathrooms, and a new carpet fitted in the lounge. There have been new curtains and tablecloths purchased for the dining room, and new curtains and furniture for the lounge. Residents helped choose these items and the new colour scheme. At the previous inspection there was some concern regarding unpleasant odours in certain areas; these have now been completely eliminated and the home is fragrant throughout.
What the care home could do better:
New Requirements and recommendations have been made including; upgrading the staff facilities (toilet area); replacing storage shelves in the store room; carrying out some minor repairs in the kitchen area as well as considering using contract cleaners for deep cleaning of the kitchen; decorating the dining room; and reviewing the outdoor facilities. Care plans have improved but some more work needs to be done. Mealtimes at the home need to be reviewed to make sure residents who need assistance are given timely and appropriate support; the home should consider taking specialist advice on this. The visiting community pharmacist has not visited for some time and this must be chased up.Some missing policies need to be produced and others revised, to ensure they reflect what is currently happening at the home. The home should consider putting some existing policies/documents into a format which is more accessible to residents who have dementia and therefore may no longer be able to read. The internal quality assurance programme is behind schedule and should be restarted to ensure resident`s views are sought and taken into account.