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Inspection on 14/10/09 for Kingsleigh House

Also see our care home review for Kingsleigh House for more information

This inspection was carried out on 14th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Kingsleigh House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emily White Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 37 Harbinger Road Kings Norton Birmingham B38 0AD 01214599995 01214512868 Telephone number: Fax number: Email address: Provider web address:   www.cch-uk.com Christadelphian Care Homes Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 30 30 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 30 Physical disability - over 65 years of age (PD(E)) 30 Dementia - over 65 years of age (DE(E)) 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kingsleigh House is registered to provide residential care for up to 30 older people of the Christadelphian faith who are active, who may have a physical disability or who may experience mental health problems. Annual Service Review Page 2 of 7 The home may also accommodate two named persons under the age of sixtyfive years, one with a physical disability and one with a learning disability. Respite care can be provided when a room is available and day care can also be made available. The range of fees varies from #362 - #520 per week. Kingsleigh House is owned and run by Christadelphian Care Homes, (formerly Bethany Guild which was formed in 1943), and is a registered charity. The home is administered by a Board of Trustees, with the assistance of an Administrator and the local Home Committee. Situated on the borders of Worcestershire and on the edge of Birmingham, Kingsleigh House is a purpose built, two storey building which also incorporates a sheltered housing unit for more independent older people. The stated aim of Kingsleigh House is to provide care and support in safe, warm and comfortable surroundings where residents, relieved of the many pressures of life, can maintain a high standard of dignity, and can enjoy a good quality of life in the company of those who share their faith, hopes and values. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? Date quality rating was made 29/06/2007 Date by which we will do a key inspection 29/06/2010 Date of last annual service review 15/09/2008 Date of last key inspection 29/06/2007 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home sends us the information it is supposed to and we have not received any complaints or concerns in the past year. The AQAA tells us that the home has not received any complaints in the past year. The AQAA tells us it asks for the views of people using the service in a variety of ways. Annual Service Review Page 4 of 7 These include a residents welfare committee which completes visitor evaluation forms regularly, encouraging residents families to be actively involved in home life, three monthly residents meetings, a suggestion box and an annual questionnaire to gather resident views and to evaluate the overall quality of the home. The AQAA tells us about improvements that have been made in the past year. These include: Upgrading the lighting in the conservatory at the request of the knitting group New garden chairs and umbrella for use in the garden A new very large screen television to enable easier viewing Improved the resident assessment tool so the home has a good overview of residents needs from the outset Training for staff in care practice and bereavement The home has been assessed by an occupational therapist and any recommendations made have been carried out The AQAA also tells us about plans for the coming year. These include: Residents to have regular pampering sessions in their rooms. These include the use of pedicures with the foot spa and manicures To actively encourage families to prepare new residents rooms so the room looks and feels homely from the outset Looking into improving support for people with dementia Improvements to activities with more involvement from the manager and staff, and more individual activities Encouraging more residents to take part in residents meetings We received surveys from people using the service and their representatives. People say they get the care and support they need, usually like the meals at the home and staff are available when they need them. People also say they know how to complain if they need to. Comments include: they look after me well and the majority of staff seem to care, caring attention to individual needs, happy pleasant staff, excellent food, comfortable homely accommodation, they do everything to make their residents content and well cared for, it provides us with all the domestic needs as well as the care, regular outings and activities are arranged, offers a superb service for which we are grateful, staff are always helpful, I feel very happy that my auntie is getting such good care, I am pleased with the spiritual emphasis given in the home, staff provide a genuine caring approach, each resident is treated with respect and dignity. Annual Service Review Page 5 of 7 Staff working at the home also sent us some surveys. They tell us they have the right support and training to do their jobs and they had the right background checks before they started work. Staff say there are usually enough staff on to support people properly. Comments from staff include: the home provides a safe, friendly, happy clean environment and a wide range of good food, residents are encouraged to use the various activities offered, the staff always make new residents feel welcome as it can be a sad and unsettling time, has a warm welcoming atmosphere, Kingsleigh house is a very well organised care home, all aspects of caring for the residents are of a very high standard, the house is always clean and tidy, staff have close contact with residents families so everyone knows each other, care for residents always comes first, the new activities coordinator does a lot of one to one activities. People using the service and their representatives also told us about areas for improvement in the home. These mainly affect people with higher levels of need. For example, staff taking more time to listen, and remind people when activities are happening, activities being available to those people who use wheelchairs or cant get out as easily, and individual activities being offered as well as groups. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29/06/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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