Annual service review
Name of Service: Little Meadows The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathryn Marks Date of this annual service review: 0 8 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Poplar Avenue Cross Heath Newcastle Staffordshire ST5 9HR 01782711669 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Mrs Jennifer Diane Baserat-Ahari,Mr Rashid Baserat-Ahari Number of places (if applicable): Under 65 Over 65 0 0 0 0 4 4 19 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Little Meadows is a large detached house which has been extended over the years to provide high standard accommodation. It is conveniently situated on the outskirts of Newcastle served by public transport. The resident proprietors have operated the home since original registration in 1987. Accommodation is on 2 floors with shaft lift access to the first floor. There are 3 lounges and separate dining area. There are 17 single and 1 shared bedroom, all have en-suite facility, the shared room also has walkin shower. Furnishings and equipment are to an exceptionally high standard. The home
Annual Service Review Page 2 of 6 is registered for up to 19 residents, 4 of whom may require dementia care and 8 may have a physical disability. The exterior of the building provides a very pleasant safe garden area with patio and sitting areas attractively laid out, there are ramps/handrails for safety. There is CCTV to protect the home. Both the internal and external areas of the building are maintained to a high standard. The proprietors have constantly sought to further extend the already high standards of the total environment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. Completion of the AQAA is a legal requirement and it enables the service to undertake a self assessment, which focuses on how well outcomes are being met for people using the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection findings We telephoned the home and talked to senior staff member. No surveys have been returned to us. What has this told us about the service? The manager completed and returned the AQAA to us within the required timescale and it provided us with information about the outcomes for people using the service. We looked at the information provided in the AQAA and it indicates that the service has a clear picture of their strengths and how they plan to further develop the service. The AQAA information told us there have been two complaints made to the home in the last twelve months. No safeguarding referals have been made. We telephoned the home and the senior staff on duty told us that the two complaints had been satisfactorily resolved, and the action taken to deal with them. The previous inspection report told us the people who use this service were seen to be protected from dangers to their health, safety, and welfare, by the policies and procedures adopted by the providers. The AQAA told us that equality and diversity is promoted at the home, with all people using the service and staff being treated as individuals and equally, regardless of their sex, colour, race, religion, ethnic origin, disability, and marital status. The service has in place an equal opportunity and diversity policy. The AQAA told us that staff receive appropriate training with regular ongoing updates. Regular supervision and appraisals take place. The information contained in the previous inspection report indicates that the suitability of staff is thoroughly checked. Annual Service Review Page 4 of 6 From the information received including the AQAA, we believe that the service is still providing good outcomes for the people using the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 08/06/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
