Annual service review
Name of Service: Maynell House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 1 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: High Road East Felixstowe Suffolk IP11 9PU 01394272731 01394272731 maynell@pri-med.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Pri-Med Group Ltd. Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maynell House is a care home registered to provide accommodation and personal care for up to 25 older people. The home is part of the Pri-Med Group Ltd and is one of the organisations three care homes for older people in Felixstowe. It stands back from the main road in its own extensive grounds. The house was once part of an independent boarding school for girls and it retains many of its original features, but has been extended to provide additional accommodation, including a pleasant veranda where residents can sit in warm weather. The home is on three floors and access to all but one room is either by staircase or a passenger lift. All rooms are tastefully decorated and furnished. There are two lounge areas and a dinning room. Interesting gardens surround the house, which includes a water feature complete with mature fish. Bedrooms are equipped with a single bed, wardrobe, chest of drawers, bedside
Annual Service Review Page 2 of 6 cabinet and an easy armchair. With the exception of two rooms all have en suite facilities providing either a bath or a shower. Many of the bedrooms have views over the gardens. Residents are encouraged to bring their own personal possessions into the home, including small items of furniture. There is an emergency call bell system in operation situated in each bedroom and bathroom. The home is staffed 24 hours a day, with two waking night staff. The company has achieved Investors in People Award, initially in 1995 and has subsequently been re-accredited three times. The pre-inspection (PIQ) questionnaire received 14th February 2007 stated that fees at the home range from £440 to £660, additional charges are made for hairdressing and chiropody services. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about anything that has happened in the service, these are called notifications and are a legal requirement. The previous annual service review and key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received completed questionnaires from 10 people who live at the home. There was generally a high level of satisfaction in all of the areas covered by the survey. Everyone said they always or usually received the care and support they needed. Comments made on the surveys included Staff are very proactive at monitoring needs, The regular visit of fitness quest is excellent and [name] is well cared for and couldnt be happier or better looked after. Two people felt there were only sometimes staff available when they needed them and three other people felt there were only sometimes activities arranged that they could take part in. Comments related to these areas included Response time to buzzers quite poor due to shortage of staff and the constraints of staffing levels mean that it is not always possible to react to [residents] requests. One person raised a concern about the time it took staff to contact a GP, and this is something that will be monitored at the next key inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 29th May 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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