Inspection on 24/04/09 for Melrose House
Also see our care home review for Melrose House for more information
This inspection was carried out on 24th April 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Melrose House 25 Beverley Terrace Cullercoats Whitley Bay Tyne & Wear NE30 4NT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne Brown Date: 2 4 0 4 2 0 0 9 Information about the care home
Name of care home: Address: Melrose House 25 Beverley Terrace Cullercoats Whitley Bay Tyne & Wear NE30 4NT 01912513259 Telephone number: Fax number: Email address: Provider web address: scnemelrose@tiscali.co.uk Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Stephen Hunter,Mrs Linda Hunter care home 9 Number of places (if applicable): Under 65 Over 65 2 learning disability Conditions of registration: Date of last inspection Brief description of the care home 7 Melrose House is a small home for 9 people who have a learning disability. The home provides care for male and female residents. Situated on the sea front, it provides a central location for access to local facilities. All of the bedrooms are single occupancy with bathrooms/toilets located around the building. There are spacious and comfortable communal lounges and dining area. There were 8 residents at the time of inspection. The service user guide and last inspection report were available at the entrance. The fees range from £359 to £365 per week. Melrose House is part of the Sovereign Care organisation. Care Homes for Adults (18-65 years) Page 2 of 6 What we found:
This inspection was carried out following concerns brought to our attention that staffing levels may be low and staff may be working prior to a Criminal Records Bureau (CRB) check being received. The manager was on duty and confirmed that for the past four weeks two staff have been on duty in the home. The staffing rotas showed that this was the case. At present there are nine people living in the home. Their individual needs were discussed and it was felt that the staffing levels were appropriate. The manager said that interviews were being held on 30th April 2009 in order to recruit new staff to work in the home. There was written evidence in the staff files to show that staff are not employed in the home until a CRB check and two written references are received. This helps to protect the people living in the home. Three people who live in the home were present at the time of the inspection. They were enjoying a board game in the dining room. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 3 of 6 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 4 of 6 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
