This inspection was carried out on 24th December 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Northview Lodge Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sam Doku Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Northview Road Castletown Sunderland SR5 3AF 01915168605 01915168601 Telephone number: Fax number: Email address: Provider web address:
www.schealthcare.co.uk Southern Cross Healthcare Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Lynn Bell Ms Wendy Scholes Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia physical disability Number of places (if applicable): Under 65 Over 65 8 30 10 15 0 7 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Northview Lodge is a two-storey purpose built nursing home, which was originally designed to provide care for older people with dementia-type illnesses. At the beginning of 2002 the ground floor was converted to provide care for younger adults with acquired brain injury and mental health needs. In July 2004 the upstairs unit was converted to provide a smaller higher staffed unit
Annual Service Review Page 2 of 5 1 7 1 1 2 0 0 8 for older people with a dementia type illness and a small unit for younger adults with very complex mental health needs. There is a car park and main entrance to Northview Lodge at the front of the building. Access to this entrance is level. Both floors have dining rooms, lounges, bathrooms, toilets and bedrooms. A passenger lift serves both floors. The administration office is located on the first floor with an additional office area on the ground floor. The home is off the Western Way at the Castletown junction. A short walk from the home is an industrial/business estate with food retailers and a range of stores. The local bus routes provide transport to the local estates and the city centre. The fees charged at the home range from 560 to 590 pounds for the dementia care unit, and to 980 pounds per week for the younger adults unit. The amount of the fee people will pay depends on the financial assessment the social service department has completed. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? For this annual service review, we looked at all the information that we have received, or asked for, since the last key inspection on 25 November 2008. The Annual Quality Assurance Assessment (AQAA) that was sent to us by the Manager of the home contained good information. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using this service. Information we have about how the home has managed any complaints or safeguarding adults referrals. What the residents told us in the residents questionnaires that were received. What the staff told us in the staff questionnaires that were received. What the home has told us about things that have happened there. These are called notifications and are a legal requirement. What has this told us about the service? The Manager of the home sent us an annual quality assurance assessment (AQAA) when we asked for it. The AQAA was received in time for this annual service review to take place. We looked at the information in the AQAA and our judgment, based on the information given, is that the home continues to provide good service. The Manager knows what further improvements they need to make, and she has identified these in the AQAA. These include: An ongoing review of the homes documentation system to ensure that it is fully tailored the service user group. Ensuring that all staff receive training in deprivation of liberty safeguards. The home to continue to integrate and foster links with the local community. A complete refurbishment of the home, provide more storage facilities and provide a patio door for the sitting area. One resident commented on the poor state of the furnishing and the need for the home to be refurbished, as identified by the manager. Similar comments were also made in the staff questionnaires. What are we going to do as a result of this annual service review? The details in the AQAA, residents comments and staff comments tell us that the home continues to provide a excellent service that is managed by a competent manager and a dedicated team of staff. All health and safety issues are regularly reviewed, including training in this respect. However, in view of the refurbishment program that has been commented on by the manager, staff and residents in the AQAA and the questionnaires, the manager should forward to the Commission, a written confirmation of the arrangements to refurbish and replace furniture in the home. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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