Care Home: Northview Lodge Nursing Home

What the care home does well People can take as long as they need to decide if they want to live at the home. Detailed information is collected before people move in to make sure their needs can be met. Staff help people keep in touch with their families. There is a good level of record keeping. There are good levels of consultation and involvement with people living in the home. People enjoy a variety of activities and outings into the community. There are sound quality assurance systems in place to check the care provided to people living at the home. What the care home could do better: Developmental training about some of the specialist needs of people living at the home must be provided to staff. Thought should be given to providing individual or smaller group holidays. Thought should be given to the signage on the transport provided to respect the privacy and dignity of people using transport. More effective meal transportation should be provided for health and safety and to keep meals hot. A programme of decoration and refurbishment must be provided. The standard of hygiene must be improved. Random inspection report Care homes for older people Name: Address: Northview Lodge Nursing Home Northview Road Castletown Sunderland SR5 3AF three star excellent service 17/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karena Reed Date: 0 7 0 6 2 0 1 0 Information about the care home Name of care home: Address: Northview Lodge Nursing Home Northview Road Castletown Sunderland SR5 3AF 01915168605 01915168601 Telephone number: Fax number: Email address: Provider web address: www.schealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Wendy Dowse Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Healthcare Services Ltd care home 45 Number of places (if applicable): Under 65 Over 65 15 0 7 dementia mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Date of last inspection Brief description of the care home 8 30 10 1 7 1 1 2 0 0 8 Northview Lodge is a two-storey purpose built nursing home, which was originally designed to provide care for older people with dementia-type illnesses. At the beginning of 2002 the ground floor was converted to provide care for younger adults with acquired brain injury and mental health needs. Care Homes for Older People Page 2 of 9 Brief description of the care home In July 2004 the upstairs unit was converted to provide a smaller higher staffed unit for older people with a dementia type illness and a small unit for younger adults with very complex mental health needs. There is a car park and main entrance to Northview Lodge at the front of the building. Access to this entrance is level. Both floors have dining rooms, lounges, bathrooms, toilets and bedrooms. A passenger lift serves both floors. The administration office is located on the first floor with an additional office area on the ground floor. The home is off the Western Way at the Castletown junction. A short walk from the home is an industrial/business estate with food retailers and a range of stores. The local bus routes provide transport to the local estates and the city centre. The fees charged at the home range from 560 to 590 pounds for the dementia care unit, and to 980 pounds per week for the younger adults unit. The amount of the fee people will pay depends on the financial assessment the social service department has completed. Care Homes for Older People Page 3 of 9 What we found: The quality rating for this service was 3 stars in 2008. This means the people who use the service experienced excellent quality outcomes at the time of the last inspection. This inspection was carried out to ensure that the service was still operating at an excellent level. Before the visit we looked at information we received since the last visit to the home. This includes how the service dealt with any complaints, changes to how the home is run, the views of people who use the service and the managers views of how well they care for people. During the visit we talked with people who use the service, some staff and the manager. We focused mostly on health and social care and checked the understanding of staff of the care required by the people living in the home. We told the manager what we found. What the care home does well: What they could do better: Developmental training about some of the specialist needs of people living at the home must be provided to staff. Thought should be given to providing individual or smaller group holidays. Thought should be given to the signage on the transport provided to respect the privacy and dignity of people using transport. More effective meal transportation should be provided for health and safety and to keep meals hot. A programme of decoration and refurbishment must be provided. The standard of hygiene must be improved. Care Homes for Older People Page 4 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 19 23 A programme of decoration and refurbishment must be provided for the home. This is to ensure the home is comfortable and well maintained for the benefit of people living and working in the home. 05/08/2010 2 26 12 The standard of hygiene and 30/07/2010 odour control must be improved. This is to ensure the health and safety of people living in the home. 3 30 18 Staff must receive specialist 05/09/2010 training to help them understand the different care and support needs of people. This is to ensure all the care and support needs of people living at the home are met. 4 38 13 All meals must be 30/07/2010 transported from the kitchen in suitable ways that ensure that meals are kept hot ,if Page 7 of 9 Care Homes for Older People Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action necessary,and covered. This is to ensure the health and safety of people living at the home. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 38 Thought should be given to some of the institutional practices of large group living in order to provide more individualized and person centered care,e.g large group holidays,the signage on the minibus. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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