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Inspection on 04/01/10 for Norton Grange

Also see our care home review for Norton Grange for more information

This inspection was carried out on 4th January 2010.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Norton Grange The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Bennett Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 46 Tern Grove Kings Norton Birmingham B38 9DN 01216756350 01214581143 Telephone number: Fax number: Email address: Provider web address:   Notknown Birmingham City Council (S) Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 20 The maximum number of service users who can be accommodated is: 20 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 20 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Norton Grange is a care home, owned and managed by Birmingham City Council. It is located in a residential area of Birmingham, set back from a main road where public transport can be accessed. Shops and community facilities are not located near to the Home. The Home was a purpose built two-storey building. Accommodation and care is Annual Service Review Page 2 of 6 None. provided on the ground floor. All bedrooms are for single occupancy, with toilets and bathrooms for communal use. Toilets and bathrooms are suited to those people who require assistance. Facilities meet the needs of people living at the home. There is level access for wheelchair users to the front entrance and throughout the home. Corridors are spacious and allow people to move around the home freely and safely. The home has hoisting equipment and adaptations available to support people who require assistance with mobility. An accessible well maintained garden area is available for people to enjoy. Facilities are split into two units, each with a dining room and kitchen. There are separate lounge areas where people can choose to socialise. A separate corridor has the laundry, store rooms, staff room and office accommodation. There is a separate Asian Elders Day Centre operating from the Home, this has its own facilities. At the front of the Home there is a ramped access and parking space for a number of vehicles. To the rear and sides are garden areas, which are utilised by the people who live at Norton Grange. Inside the home, the reception area has notice boards, which display information about forthcoming events and other articles that may be of interest. The Statement Of Purpose and contracts state the fees charged to live there and what they include. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave some numerical information about the service. What the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. Surveys received from seven people that live at the home, from eight of their relatives or friends, from three visiting professionals and eight staff. The previous key inspection report of the inspection on 30th September 2007, when the home was rated as two stars, good. The previous annual service review report on 5th September 2008. What has this told us about the service? The home sent us their AQAA when we asked for it. The AQAA told us about how the home continues to make improvements since our last visit to ensure the best outcomes for the people who live there. For example, since our last visit improvements have been made including: All the people living there have been assessed as to what nutrition they need so their health needs can be met. The people living there have been asked their views about what activities are provided. Their views have been listened to and activities reflect their choices. Some furniture has been replaced, bedrooms decorated, toilets and bathrooms refurbished and bedroom windows fitted with new openers so the people living there can open and close these independently. This has made the home more comfortable for people to live in. More training in how to meet the specific needs of the people living there has been given to staff. This helps staff to know how to meet individuals needs. Each member of staff has had a performance development review. This helps to make sure that any training needs are identified and they are supported in their role. The people living there told us: The home does everything well. Its lovely. All the staff are lovely. They take good care of me and my needs. We get well looked after. I am very happy living here. We can go to residents meetings if we wish to and go on trips to various places. Day trips, activities and entertainment are arranged if we wish to go. We have regular residents meetings. People told us that they knew how to make a complaint and felt that their views are listened to. Annual Service Review Page 4 of 6 Peoples relatives and friends told us: We have found the care my relative has received to be excellent. My relative is always happy with everything that is done for them. I am very happy with the care my relative gets. My relative is very happy there, always clean, staff are happy and friendly. Very good and caring. They make the home comfortable and happy. Friendly and supportive. Professionals told us: Staff are at all times pleasant, friendly and approachable. Home is clean. Staff are always very bright and cheerful with the people living there. Staff told us: Its a very good home and a nice place to work. We have regular staff meetings. The needs of the people living there are always put first. There is a good variety of activities. We work as a team. The managers are very supportive, it is a very well run home. It is one of the best homes in Birmingham. The managers are all very understanding and professional. They are always there if needed. As the home is owned by Birmingham City Council it along with other homes will be re provided in the future. The manager said that they will be re provided on the last phase of these plans. The people living there and staff expressed anxieties about these changes and the future of the home. The manager said that they are working with an independent advocacy service to keep people updated about these changes and seek their views about this. Two of the people living there and three of their relatives told us they were unhappy with the food provided at the home. They said: Meals could be better. I would like better quality food. It is a shame that the standard of meals cannot be maintained. This is my main concern. Our only criticism is the dinners, its not cooked to the residents liking. Due to their age the food is hard to chew. Menus are good. We telephoned the home and spoke to the manager on duty about these comments. They said that the menus had been reviewed three weeks ago following talking to the people living there. They hoped this would improve the food provided. They had also updated the dining areas and new table mats had been provided to make mealtimes more pleasant for people. We are confident that when people raise concerns that the managers take action to resolve these. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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