Annual service review
Name of Service: Oakleigh The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Bhavna Keane-Rao Date of this annual service review: 2 1 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 22 Great North Road Alconbury Weston, Huntingdon Cambridgeshire PE28 4JR 01480890248 01480896308 harriscelia@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Mr Styllianakis Styllis Number of places (if applicable): Under 65 Over 65 0 0 2 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakleigh provides accommodation, care, and support for up to 27 older people, including some who might have a degree of dementia. The home is in the small village of Alconbury Weston, which has a shop, public house and church, and is within easy reach of Huntingdon and Peterborough. The building was originally a private bungalow but it has been extended a number of times and now offers accommodation in 24 rooms on the ground floor, and one room on the first floor which is accessed by a stairs or a stair lift. All 25 rooms have en-suite facilities; the two double rooms are currently used as superior singles. The building surrounds an attractive central courtyard; residents have a choice of communal accommodation, including 3 lounges and a dining room. The gardens surrounding the house are attractive, well maintained and frequently used by the residents and their families. The home is staffed 24 hours a day, with 2 staff on duty overnight. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have on the service file and have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. On 7 May 2009 we sent out 20 surveys to people who use the service and 20 surveys to staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager has sent us their annual quality assurance assessment (AQAA). This was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. On 7 May 2009 we sent out fifteen surveys to people who use the service and fifteen surveys to staff. At the time of writing this report we had received four surveys from residents and three from surveys staff. They were all postive. One person said Takes very good care of the residents. One person suggested an area for improvement: Possibly organise small excursions out of the home. The three staff surveys were postive about care provided for residetns at the home. The following comments were made: Good food, good rooms...and training, [should have] more activities in the afternoon. Another comment made was improve the bath facilities We, the Commission, have not received any information or complaints about this service. There have been no complaints to the manager directly. The service continues to let us know about things that have happened since our last key inspection. The manager continues to work well with us and has shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The last key inspection was done on 6 June 2008. We are not going to change our inspection plan and will do a next key inspection by 5 June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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