Annual service review
Name of Service: Olcote The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joy Hoelzel Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 142 High Lane Burslem Stoke-on-trent Staffordshire ST6 7BT 01782766204 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Dellah Anne Hodges,Mr David Hodges Number of places (if applicable): Under 65 Over 65 1 0 The maximum number of service users who can be accommodated is: 1 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 1 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Olcote House is a small home, registered to accommodate one person within the Mental Disorder category. The proprietors Mr and Mrs Hodges, have provided care and accommodation for one resident user for the past twenty five years. The home provides a single bedroom on the first floor for the personal use of the resident with accessibility to all other areas of the home. The standard of physical Annual Service Review Page 2 of 5 environment is high throughout and its ambience is warm and welcoming. The current fees are £350:00 and this includes toiletries, some clothing and costs towards some activities. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection was carried out 24th May 2007 and rated the home as a 3* excellent service. An annual service review for the service was carried out on 15th July 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the annual service review. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and they know what further improvements they need to make We have received two completed surveys and both state they are fully satisfied with the service with made additional comments of - I am very satisfied with all aspects of the service, the home offers the very best quality of life. Olcote provides a stable environment, and I am very happy and settled, a most homely setting. The AQAA informs us that they have a robust concerns, complaints procedure but that they have received no complaints since the last key inspection. We, the commission, have not received any correspondence in this area. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
