Care Home: Olcote

What the care home does well The AQAA informs us that ` Our service gives one to one care and support to our client. We keep the family regularly informed. Resident questionnaires reflect the views of the service Olcote provides. We involve our resident in all home issues and have daily discussions to make sure of his continued happiness`. In the survey the person indicated a satisfaction with all aspects of the service and made additional comments to support this - ` The quality of life is excellent, I am happy and settled here`. We looked at the care documentation of this person and saw that in all aspects of assessing the care needs and assessments of risk the person is fully involved. The owner explained that any identified areas of risk are fully explained and discussed with the person ensuring an understanding of how to minimise any harm or injury that could occur. For example the person enjoys riding a push bike, the manager explained the action taken to ensure the person maintains good road safety awareness. We saw that there are safe procedures in place for dealing with the persons daily medications. The person has given consent for the manager to administer the medications. They told us that they are satisfied with this as they can be assured of receiving the medications at the correct times as prescribed by the general practitioner. We saw that the person has regular health care checks i.e. annual well man checks, dentists, hearing specialists etc.The AQAA recorded that the service has not received any concerns or complaints since the last inspection. The person told us that if they did have any worries they felt able to discuss this with the owners or their family. We, the commission, have not recieved any correspondence in relation to complaints or concerns regarding the service. The service continues to provide very comfortable accommodation, the person expressed their satisfaction with their personal and family living space. What the care home could do better: It is considered that the service is continuing to provide an excellent service - no requirements and recommendations have been made as a result of this unannounced inspection. Random inspection report Care homes for adults (18-65 years) Name: Address: Olcote 142 High Lane Burslem Stoke-on-trent Staffordshire ST6 7BT three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Joy Hoelzel Date: 2 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: Olcote 142 High Lane Burslem Stoke-on-trent Staffordshire ST6 7BT 01782766204 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Dellah Anne Hodges Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Dellah Anne Hodges,Mr David Hodges care home 1 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 1 The maximum number of service users who can be accommodated is: 1 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 1 Date of last inspection Brief description of the care home Olcote House is a small home, registered to accommodate one person within the Mental Disorder category. The proprietors Mr and Mrs Hodges, have provided care and Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home accommodation for one resident user for over twenty five years. The home provides a single bedroom on the first floor for the persons personal use with accessibility to all other areas of the home. The standard of physical environment is high throughout and its ambience is warm and welcoming. There are information documents available for the service, but the reader is advised to contact the service directly for details of the weekly fees. Care Quality Commission reports for this service are available from the provider or can be obtained from www.cqc.org. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The service did not know that we would be calling to conduct an inspection of the home. The last key inspection of the service was completed in May 2007 and was rated as providing an excellent service. Annual service reviews in July 2008 and June 2009 did not change our judgement of the service. The service continues to provide accommodation and personal care to one person. We looked at the care records, risk assessments and medication records for this person. We spoke with the person and the owners of the home. We looked around the home. Prior to this inspection an Annual Quality Assurance Assessment (AQAA) document was posted to the home for completion. The AQAA is a self-assessment and a dataset that is filled in once a year by all providers. It informs us about how providers are meeting outcomes for people using their service and is an opportunity for providers to share with us areas that they believe they are doing well. It is a legal requirement that the AQAA is completed and returned to the commission within a given timescale. The registered manager completed this document in February 2010 and returned it to us. Comments from the AQAA are included within this inspection report. We asked for our Have Your Say, surveys to be distributed to the person living at the service. This survey was completed by the person and returned to us. Comments from the survey are included in this report. What the care home does well: The AQAA informs us that Our service gives one to one care and support to our client. We keep the family regularly informed. Resident questionnaires reflect the views of the service Olcote provides. We involve our resident in all home issues and have daily discussions to make sure of his continued happiness. In the survey the person indicated a satisfaction with all aspects of the service and made additional comments to support this - The quality of life is excellent, I am happy and settled here. We looked at the care documentation of this person and saw that in all aspects of assessing the care needs and assessments of risk the person is fully involved. The owner explained that any identified areas of risk are fully explained and discussed with the person ensuring an understanding of how to minimise any harm or injury that could occur. For example the person enjoys riding a push bike, the manager explained the action taken to ensure the person maintains good road safety awareness. We saw that there are safe procedures in place for dealing with the persons daily medications. The person has given consent for the manager to administer the medications. They told us that they are satisfied with this as they can be assured of receiving the medications at the correct times as prescribed by the general practitioner. We saw that the person has regular health care checks i.e. annual well man checks, dentists, hearing specialists etc. Care Homes for Adults (18-65 years) Page 4 of 8 The AQAA recorded that the service has not received any concerns or complaints since the last inspection. The person told us that if they did have any worries they felt able to discuss this with the owners or their family. We, the commission, have not recieved any correspondence in relation to complaints or concerns regarding the service. The service continues to provide very comfortable accommodation, the person expressed their satisfaction with their personal and family living space. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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