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Inspection on 28/09/06 for Outlook House
Also see our care home review for Outlook House for more information
This inspection was carried out on 28th September 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
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What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Outlook House has many attractive features including spacious accommodation, well maintained and decorated premises and a large well kept garden. The educational and occupational opportunities for residents is extensive and well managed ensuring that residents are equipped with the necessary skills to support their move onto more independent lifestyles following completion of the programme. Without exception all residents spoke positively about their experiences at the home, their comments included: "Like it"; "like living here as the people are all very nice" and "able to do what I want`. There is a strong commitment to improving staff skills through an ongoing training programme both in practical matters and the broader aspects of working with people who have a learning disability. This ensures that staff have the competences and skills to meet the needs of residents and to achieve the homes aims and objectives. Residents said the following comments about staff: "nice"; "very nice indeed and very friendly" and a member of staff "supports with anything that I need".
What has improved since the last inspection?
There were few areas in which the home had been required to improve its practices at the last inspection, as the home consistently meets many of the National Minimum Standards. The shortfall noted at the last inspected related to the method of recording medication that had been self administered by a resident. This has now been rectified ensuring that a clear record of medication administered to residents is maintained. The development and implementation of a Quality Audit procedure enables the home to self assesses and monitor its own practices and procedures to help inform future service developments.
What the care home could do better:
There are no shortfalls in practices noted at this inspection. It is recommended that the documentation used to assess risks faced and posed by residents be reviewed to ensure that they are easy for staff to follow. Following the homes own Quality Audit of its services and facilities plans are in pace to further improve such areas as induction, policies and procedures and administration.