Inspection on 14/04/10 for Park Lodge Care Home
Also see our care home review for Park Lodge Care Home for more information
This inspection was carried out on 14th April 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Park Lodge Care Home The quality rating for this care home is: The rating was made on: two star good service 2 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Newman Date of this annual service review: 1 2 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Victoria Drive Wimbledon London SW19 6AB 02087895822 02087857449 park.lodge@fshc.co.uk www.fshc.co.uk Four Seasons Health Care (England) Limited (wholly owned subsidiary of Four Seasons Health Care Ltd) Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 60 The Registered person may provide the following categories of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP (maximum number of places: 20) Dementia - Code DE (maximum number of places: 40) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park Lodge is a registered home providing nursing care for up to twenty older people and residential care for up to forty older people, ten of whom may have dementia. The home is owned and managed by Four Seasons Health Care, an organisation that has
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 40 0 0 20 2 0 1 0 2 0 0 8 similar services across the country. The home is situated in a residential area on the borders of Wimbledon and Wandsworth, close to local shops, churches of a number of denominations and regular bus services. Accommodation is provided over three floors with the home split into four single units. Each unit has a lounge, dining room, bathrooms and toilets. All bedrooms are single. Service users have access to a large garden around the home and a roof top terrace. The home is serviced by two lifts, one lift for service users and the other being a service lift. Fees range from £455 to £590 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since our last inspection of the service. This included: The previous key inspection report. Any correspondence from the service. The AQAA which is the annual quality assessment of the service completed by the home. A telephone conversation with the Registered Manager. What has this told us about the service? The previous key inspection assessed this service as providing good outcomes for those who use this service. We found that all the requirements from the previous inspection had been met and there had been improvements across many areas at the home. Areas still needing attention included the environment and storage of lotions and denture tablets. These areas will be looked at during the next visit to the service. We have been informed by the service of safeguarding allegations and issues that have taken place since our last visit. The home has followed appropriate procedures by referring the issues to Wandsworth Local Authority for investigation. Additionally a complaint was raised by a family member and the manager reports that she is responding to this. We held a telephone discussion of the service with the Registered Manager she told us that addressing the safeguarding matters has been challenging but that the home is following the local safeguarding arrangements and working with the Local Authority. She reported that any issues arising out of these incidents will be addressed. The manager tells us in her AQAA that All complaints are taken seriously with the culture being that complaints/comments are viewed as a way to improve. She also told us that the home reports all safeguarding issues without delay to ensure the safety of those involved. We only received five surveys from people who use the service and one from a relative. they were largely positive. One residents wrote I find that staff attitude and friendliness helps any anxiety that residents (particularly newcomers) may have. Another wrote can someone take me for an outing. One wrote we would like more entertainment and maybe go on outings. They also said The staff work very hard. they make things easier for me. A relative told us that the home provides an excellent variety of activities. Considers individual needs and mostly responds promptly. The manager states in her AQAA that the home plans to introduce more indoor Annual Service Review Page 4 of 6 activities and have plans to refurbish other areas at the home. We will look at these areas during our next inspection of the service. We will also look at the provision of outdoor activities. What are we going to do as a result of this annual service review? We will do a key inspection by 10th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
