Inspection on 06/09/06 for Park Road Care Home (Royal Mencap Society)

This inspection was carried out on 6th September 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Park Road Care Home (Royal... 01/02/05

Park Road Care Home (Royal... 06/01/05

Park Road Care Home (Royal... 07/07/04

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Hunter`s Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Park Road Care Home (Royal Mencap Society) 45 Park Road Loughborough Leicestershire LE11 2ED Lead Inspector Keith Charlton Unannounced Inspection 6th September 2006 03:30 Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Park Road Care Home (Royal Mencap Society) Address 45 Park Road Loughborough Leicestershire LE11 2ED 01509 219144 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) H2m039pilipiszyn@mencap.org.uk H4037@mencap.org.uk Royal Mencap Society Ms Helen Pilipiszyn Care Home 8 Category(ies) of Learning disability (8), Physical disability (2) registration, with number of places Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The home is registered for categories LD and LD/PD (Dual Disability). No person falling within category LD/PD may be admitted into the home when 2 persons of category LD/PD are already accommodated in the home. 1/2/2006 Date of last inspection Brief Description of the Service: The home is a large house in a pleasant residential area in Loughborough, close to the train station and other amenities. Eight service users with learning disabilities live at the home, two of which have additional physical disabilities. The home is pleasantly decorated throughout and service users’ rooms are extensively personalised with belongings and décor. Fees typically range from approximately £350 to £450 per week – this information was provided on the day of the inspection. There are costs for extras – hairdressing, toiletries, holidays, transport etc. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The focus of the inspections undertaken by the Commission for Social Care Inspection is upon outcomes for service user and their views of the service provided… The primary method of inspection used was ‘case tracking’ which involved selecting two service users and tracking the care they received through looking at their records, discussion, where possible, with them and care staff and observation of care practices. There are only a small number of service users that can communicate their views. This was an unannounced Inspection. Staff on duty assisted with the inspection process. Planning for the Inspection included looking at the last Inspection Report and assessing any notifications of significant events sent to the Commission for Social Care Inspection by the home. There have been no complaints received by the Commission for Social Care Inspection regarding the home in the past year. The Inspections took place between 14.00 and 18.30 on day one and 10.00 and 12.10 the following day, and included a selected tour of the building, inspection of records and direct and indirect observation of care practices. The Inspector spoke with five residents, and two members of staff in detail. This was followed up with discussions with the Registered Manager when she returned from holiday. What the service does well: The service focuses on service users individual needs, e.g. service users spoken with said they liked living in the home and thought staff were friendly, the food was good and they liked their bedrooms. Care Plans are generally very comprehensive and detailed to assist staff to deliver care that fits individual service users care needs. A choice of foods is always available to service users and they are asked what they would like. Pictures are used for to help service users understand relevant information – Quality Assurance Surveys, the Statement of Purpose that describes the services offered, what to do in the event of a heatwave etc. Service users are asked where they want to go on holiday. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 6 Staff were again found to be friendly and helpful in their dealings with service users. Bedrooms are personalised and homely and organised to service users styles of living with a large amount of service users possessions in them to make them homely. Facilities are kept in a generally clean and tidy condition and decor is kept to a generally good standard. The Registered Manager arranges service users meetings to provide information about services and asks their views about them. The minutes kept are very detailed and clear, using pictures to assist service users to understand them. The Registered Manager continues to be proactive in planning for staff training and asking for any training they wish to attend. Detailed staff meeting notes continue to be kept to alert staff to care needs and care practice. What has improved since the last inspection? What they could do better: There was a suggestion that service users would enjoy more regular outings. If there are repairs needed, e.g. in the second floor bathroom, these need to be attended to as soon as they occur, to ensure the home’s facilities are kept to an attractive standard. Recording of service users monies needs to be tightened to show that all transactions are up to date. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 2 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. An assessment system to meet service users needs will be in place when the need arises. EVIDENCE: There has not been an admission since the introduction of this National Minimum Standard. There are Social Service Department assessments on file for current service users, which detail their needs. The Registered Manager is recommended to refer to National Minimum Standard 2 when an assessment is needed for a prospective service user to ensure all essential information regarding service users needs is in place. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,9 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Individual plans of care are in place ensuring that service users receive the care they need, supported by risk assessments, which are reviewed with the involvement of the service user. EVIDENCE: Service users spoken with thought they were well looked after and no one thought they were restricted in any way. One service user said he liked to stay up late sometimes to watch sport. Another service user was seen to be going to her bedroom to take naps when she wanted. Staff were also observed to be giving service users choices, e.g. which type of bread was wanted for breakfast. The inspector case tracked two care records, which again clearly demonstrated that service users changing needs are being monitored and supported whilst living at the home. Some Care Plans did not include issues such as family and friends contacts, food preferences, hobbies etc. and not all Risk Assessments are reviewed on a six monthly basis, though there is an ongoing changeover of Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 11 information due to new forms being introduced so the Registered Manager is aware of the action that needs to be taken. Records, observations and discussions with service users demonstrate that they make decisions about their lives and have independent life styles as much as possible, e.g. service users are able to go out on their own, self medicate and use the kitchen subject to detailed Risk Assessments. The service is further developing individualised care for service user by introducing the Person Centred Planning system, which identifies service users specific needs. The service users from minority communities have had their cultural needs looked into and followed up where it is their choice, e.g. in regard to religion and food. Staff said service users can make decisions about their own lives wherever possible e.g. what time to get up and go to bed, to clean their own bedrooms, to help out in domestic chores if they wish etc. They are asked their views on important issues regarding food, holidays, outings etc. in their meetings and these are clearly recorded. Service users have individual bank accounts, which they access, supported by care staff as appropriate. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,15,16,17 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users living at the home have the opportunity to have a fulfilling lifestyle. EVIDENCE: Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 13 Service users spoken to said they liked going out. One service user said she had recently been on a holiday to Hunstanton, which she really enjoyed. Another said that he liked it when the students came to take him out on a Monday night. This service user was able to out on his own as there had been a Risk Assessment to ensure he was safe to do so, and said that he had a paid job which he enjoyed doing. He showed the inspector a trophy he had won for darts. There was evidence of other activities – arts and crafts, music, cooking, going out to activities – colleges, discos, church, shopping, local parks and pubs etc. The care plans and records of two service users recorded a wide range of activities, and education pursuits accessed. Service users have a weekly programme, which is set up to meet their individual needs. Some service users are working towards ‘The Gateway Award’, which is an award run by Mencap. The award focuses on five modules which are: hobbies, service to the community, physical recreation, adventure challenge and lifestyle, and service users had chosen topics to be covered under each module. Records showed that clients have been on trips and are asked where they want to go on holiday, though there was a comment that service users would like more regular trips out. Service User Meeting notes showed that they have been consulted and trips planned. Service users were seen to be supported in helping in the kitchen with supervision as necessary. Service users said they could have their visitors to the home and that there were no restrictions on visiting times. Food records showed that service users were given a choice of food for each meal. Diets have regular supplies of a variety of vegetables and fruit is always available in bowls on the dining table. Staff encouraged a service user to eat. Another service user has her food pureed/mashed so that she is able to eat it and there is relevant information in the kitchen to assist staff to carry out this task. The teatime meal tasted was satisfactory and there was a choice of food with vegetables available. A service user was seen to be eating watching the TV, as this was her choice. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19,20 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users are generally well looked after well in respect of their health and personal care needs. EVIDENCE: Care plans outline how service users require support, in relation to personal care, which are supported by risk assessments. The home has specialist equipment, which meets the needs of an identified service user. During the inspection staff had contacted the company concerned for the hoist to be repaired for a service user who needed this assistance. Records indicated staff had received Moving and Handling training and staff confirmed this. There is a comprehensive folder kept which details all medical appointments and check ups on an individual basis - from nurses, GPs, dentist, chiropodist, etc. Records of the two service users who were viewed reflected the health care they have received. Dates of attendance and the outcome are recorded. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 15 Through observation, discussion and records, it was demonstrated that clients receive support in the way they prefer and require it. Care Plans indicate all aspects of service users health care needs are covered – e.g. personal care, monitoring weight, communication, social skills, etc. A service user was found to be sick on one occasion though the GP was not called until later on that day. The Registered Manager has since said this would be followed up in the future by way of a medical alert procedure and specific information in Care Plans. Staff were observed to be working with service users in a positive and friendly way and understood that service users wanted to chat and be around them for company. Staff were considerate in their dealings with service users needing personal support. Service user are encouraged to self medicate as far as they can manage e.g. staff said that one service user is given cream so that he can put it on himself. Staff said they all have received medication training. Medication records were checked, and found to be comprehensively kept. The medication is kept locked securely. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 22,23 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users welfare is protected by robust procedures. Service users views are listened to and acted upon. EVIDENCE: Service users said that if they were worried about anything they would speak to staff and they thought it would be followed up. There is a complaints file where it is indicated the nature of complaints received. The Commission for Social Care Inspection has received no complaints regarding the service in the past year. The Complaints Procedure seen by the inspector generally reflected the National Minimum Standard in that it stated that any complaints would be properly followed up, though it needs to be altered to state the complainant can go to the Commission for Social Care Inspection first if they wish. There are service users meetings held where all residents are invited to attend and share their views about the home. Service users chair these meetings. A record of these meetings is supplied to all service users. This situation is commended. Staff members on duty were asked about their understanding of whistle blowing procedures, and demonstrated a good understanding of the protection Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 17 of service users from abuse. The whistleblowing procedure is available to staff but makes no reference to contacting the police. The Registered Manager is recommended to alter this accordingly. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 24,30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service uses live in a homely and comfortable environment, and standards of hygiene are generally satisfactory. EVIDENCE: Service users said that they liked their bedrooms and they could have their things in them. The inspector looked at some of the bedrooms of service users and the communal areas. Observations of the bedrooms demonstrated that service users décor in their bedrooms suit their needs and lifestyles. One double bedroom had limited light due to tree branches blocking out light. The Registered Manager is to follow this up. Standards of cleanliness in the bedrooms were generally satisfactory. There were slight odours to two bedrooms, which the Registered Manager said would be monitored. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 19 One bathroom needed to be redecorated – there were splits in the bath panel and the sink surround, staining to grouting and uneven paintwork. The toilet was only approx two inches from the radiator, which appeared a Health and Safety concern in terms of service users potentially burning themselves. The Registered Manager said this and the maintenance of the bathroom (which had been recorded as needing action) would be followed up. The communal lounge/dining room areas have been decorated to a satisfactory standard and these areas were in a good state of cleanliness. There was a discussion regarding the need for service user and staff documentation to be securely kept to ensure confidentiality is ensured, as there is no lock to the office at present. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 32,34,35 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users benefit from a dedicated staff group. EVIDENCE: Service users spoken to were very happy with staff and saw them as their friends. Staff members were spoken to and had a good knowledge of service uses care needs and were again committed to providing a good service. Staff were observed to be friendly in their dealings with service users. This situation is commended. Staffing levels during the course of the inspection met the relevant minimum standards. There is generally two care staff on duty when service users are in the home day and night with additional staff for weekend days when service users are taken out by staff. Some aspects of staff records were not available due to the Registered Manager being on holiday. The Registered Manager has currently completed the Registered Managers Award training and is awaiting the outcome of this. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 21 There are over fifty of staff with a National Vocational Qualification level 2 or level 3 qualifications, which meets the National Minimum Standard. Staff said that new staff are strongly directed to undertake this training. Staff have had training in a wide range of topics – the person centred planning system which identifies service users individual needs, first aid, induction/foundation, fire, food hygiene, medication and moving and handling. Training records are kept within individual staff files. The Registered Manager has an in house induction programme, which covers essential issues of care and the running of the home. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 37,39,42 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users benefit from the proactive management of the home. EVIDENCE: Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 23 Both service users and staff spoke highly of how the Registered Manager runs the home. Staff Meeting notes seen are detailed and comprehensive and include ensuring that staff are aware of service users changing care needs, teamwork and good practice issues. Service users have been asked as to their views on the way the home is run through a user-friendly Quality Assurance survey. It is recommended that the Registered Manager analyses the results of surveys and includes this in the home’s information for current and prospective service users. Monies were checked and there was found to be a discrepancy with one service user’s monies, which the inspector asked to be followed up. A change in recording transactions is needed so that they are recorded immediately rather that waiting for the service user to bring back change. Staff members were asked as to the fire procedure and were generally aware of this. Fire records showed that there was regular testing of fire bells though emergency lighting needs to be tested on a monthly basis (as it had recently been carried out three monthly intervals). Staff are expected to take part in regular fire drills and a fire drill had been carried out the previous month. There was one issue related to the type of fire extinguisher needed raised in the last Fire Officer visit to be acted upon to ensure fire safety. The Registered Manager is to follow this up. A fire risk assessment has been carried out to promote fire safety. The Risk Assessment regarding the fitting of radiator covers is to be reviewed and action taken as assessed as needed to protect service users from heat injuries, e.g. fitting of radiator covers as necessary. The hot water temperature was measured and found to comply with the National Minimum Standard. Health and Safety Policies and Procedures are in place and staff said they are encouraged to read them. The Registered Manager carries out monthly safety inspection reports – this is seen as good practice. Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 2 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 4 X 4 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 4 X 3 X X 3 X Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? N/A STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Leicester Office The Pavilions, 5 Smith Way Grove Park Enderby Leicester LE19 1SX National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Park Road Care Home (Royal Mencap Society) DS0000001841.V309607.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!