Care Home: Park Road Care Home (Royal Mencap Society)

Similar services:

• Hillside
• Applegarth
• 122 Scorer Street
• Jubilee Villa Care Home
• Thornham Grove
• Beech Lodge
• 8 Thorndale Road (Homefield College)
• Hunter`s Lodge

What the care home does well The systems in place provide continuous assessment of individual`s needs. Support workers are very knowledgeable about the needs of people using the service. Person centred plans are in place and individuals are supported to be as independent as possible. Health care needs are monitored and appropriate action is taken. People who use the service said `I like living here` `I know who to talk to if I have a complaint or concern` ` I feel safe` `am supported to do activities of my choice`. People who use the service have a range of daily activities of their choice. They are supported to be included within the community and have built a positive relationship with others in the surrounding area.Photographic evidence is used within the homes work to demonstrate how people are supported with activities. Safeguarding procedures are in place and everyone said that `we feel safe` The home is maintained to a high standard and individuals have access to single rooms that reflect their personal preferences. Communal areas enable a range of activities to be undertaken within a family setting. The support workers show a high level of commitment to the work and bring a range of skills to support people using the service. Support workers are well trained and receive regular supervision. What has improved since the last inspection? The service continues to be monitored to develop the practices used at the home. CARE HOME ADULTS 18-65 Park Road Care Home (Royal Mencap Society) 45 Park Road Loughborough Leicestershire LE11 2ED Lead Inspector Judith Roan Unannounced Inspection 9th September 2008 15:30 Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Park Road Care Home (Royal Mencap Society) Address 45 Park Road Loughborough Leicestershire LE11 2ED 01509 219144 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) helen.pilipiszyn@mencap.org.uk www.mencap.org.uk Royal Mencap Society Ms Helen Pilipiszyn Care Home 8 Category(ies) of Learning disability (8), Physical disability (2) registration, with number of places Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The home is registered for categories LD and LD/PD (Dual Disability). No person falling within category LD/PD may be admitted into the home when 2 persons of category LD/PD are already accommodated in the home. 6th September 2006 Date of last inspection Brief Description of the Service: The home is a large house in a pleasant residential area in Loughborough, close to the train station and other amenities. Eight service users with learning disabilities live at the home, two of which have additional physical disabilities. The home is pleasantly decorated throughout and service users’ rooms are extensively personalised with belongings and décor. Fees typically range from approximately £350 to £450 per week - this information was provided on the day of the inspection. There are costs for extras - hairdressing, toiletries, holidays, transport etc. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience good quality outcomes. The focus of inspections undertaken by the Commission for Social Care Inspection (CSCI) is upon outcomes for people who use the service and their views of the service provided. This process considers the services capacity to meet regulatory requirements, minimum standards of practice; and focuses on aspects of service provision that need further development. The primary method of inspection used was ‘case tracking’ which involved selecting three people who use the service and tracking the care they receive through review of their records, discussion with them, the care staff and observation of care practices. We also received 2 surveys from people who use the service and six from staff working at the home. The questionnaires provided positive feedback of the quality of care and service. The homes registered manager also completed an Annual Quality Assurance Assessment (AQAA) a questionnaire required to be completed by CSCI. The inspection was unannounced and was undertaken during the afternoon and evening lasting five hours. An annual service review was undertaken in October 2007 and this did not change our view of the service. What the service does well: The systems in place provide continuous assessment of individual’s needs. Support workers are very knowledgeable about the needs of people using the service. Person centred plans are in place and individuals are supported to be as independent as possible. Health care needs are monitored and appropriate action is taken. People who use the service said ‘I like living here’ ‘I know who to talk to if I have a complaint or concern’ ‘ I feel safe’ ‘am supported to do activities of my choice’. People who use the service have a range of daily activities of their choice. They are supported to be included within the community and have built a positive relationship with others in the surrounding area. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 6 Photographic evidence is used within the homes work to demonstrate how people are supported with activities. Safeguarding procedures are in place and everyone said that ‘we feel safe’ The home is maintained to a high standard and individuals have access to single rooms that reflect their personal preferences. Communal areas enable a range of activities to be undertaken within a family setting. The support workers show a high level of commitment to the work and bring a range of skills to support people using the service. Support workers are well trained and receive regular supervision. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 2,5 Quality in this outcome area is good. The admission process ensures that needs are assessed and that people using the service are fully involved within the process. This judgement has been made using available evidence including a visit to this service. EVIDENCE: People living at Park Road have lived at the home for many years. It is evident from case records that a through assessment of need was undertaken at the time of admission to ensure that individual needs could be met. Needs are continually reassessed to ensure that the service can meet their needs. Files contain good information that has been gathered as part of the assessment process. This information is updated with ongoing work especially in relation to social and health care needs. Support contracts are clear, in an accessible format and agreed by people using the service. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,8,9 Quality in this outcome area is excellent. People using the service can expect that practices within the home promote their involvement and independence. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Care plans in place for people using the service are in an accessible format, person centred and reviewed on a regular basis. An annual review is undertaken with the funding authority. Regular meetings with individuals and their key workers in which care needs are reviewed ensure that there is continuous development. People spoken with during the inspection were very positive about living at Park Road. They said that ‘we are happy’ and that ‘ their views’ on how they are supported were respected. Outcomes for people using the service are excellent and that needs are being met within the systems in place at the home. In discussion with support workers it was evident they are very knowledgeable about the needs of individuals using the service. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 10 Support for people using the service enables them to maintain and develop their skills by participating in everyday activities. Learning is achieved by the consistent approaches used by support workers and people using the service having access to and observing a broad spectrum of daily living activities. Risks within activities are considered on an individual basis and plans are made to minimise these for each person. People using the service are encouraged to be as independent as possible with appropriate support. In this way individuals are included within activities and not excluded because of any behaviour that may arise. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 11 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,15,16,17 Quality in this outcome area is excellent. Planned intervention enables and respects individual’s rights by supporting them to develop personal skills and to take opportunities within social and community activities. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The inspector was shown records for individual and joint social activities. A weekly activities programme for each person is available that is updated to take into account of special events and wishes of people using the service. New activities are tried out to extend the choices and personal experiences. In meeting with people who use the service it was noted that people are supportive of each other and have good social relationships with others living at the home. Careful planning is undertaken for all activities to ensure that people using the service are protected and enjoy the experience. Activities are both planned and spontaneous and individuals felt that there was a wide range of opportunities available to them. Regular house meetings enabled people to contribute to the decision-making processes within the home. Records are made of these meetings. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 12 Experiences for people using the service users remain good and varied. Individuals are involved within their ability with day-to-day living tasks within the home and on their day at home are supported to maintain their rooms and undertake personal shopping, banking and other activities with 1-1 support. Meals are freshly cooked by support staff with people living at the home joining in if they are able to do so. The menu is recorded and indicates that it is balanced varied and healthy. The menu reflects the cultural needs of individuals living at the service. People living at Park road have a range of daily activities at day centres, college or supported activities at home. People using the service are fully involved with decision making for both individual and joint activities. Throughout the inspection the inspector observed positive work with people using the service that promoted their rights to make choices and enables them to be fully involved in community life. There are good relationships with the community and volunteers from the local university actively support people with activities at the home. Feedback within the questionnaires about the service provided was good. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 13 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19,20 Quality in this outcome area is good. A trained staff team ensures that people using the service are supported in meeting their healthcare needs. This judgement has been made using available evidence including a visit to this service. EVIDENCE: People using the service users are supported to have regular health checks and there is evidence on files that GP, specialist, dentist and optician appointments are made. Personal support is provided in a discreet manner, with individual preferences being a top priority. The support plans are person centred and clearly state how people wish to be supported. Medical profiles have clear information given about individual’s health care needs. The files contained background information on specific medical condition that aide support workers understanding of the people’s health care needs. The home has developed their own medication recording system that does demonstrate the path of medication coming into the home with safe administration and disposal. The manager needs to have the system in use Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 14 verified by the local pharmacist to ensure that it meets with current national guidelines. All incidents are recorded on file to show how support workers have reviewed practice to minimise future risks. Individuals have detailed plans that support their healthcare needs. Support workers were found to be fully aware of the details of these plans. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 15 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22,23 Quality in this outcome area is good. People using the service users are protected by policies and practices within the home. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The organisation has comprehensive policies and procedures in relation to handling concerns and complaints made. In meeting with individuals during the inspection they said that ‘ I would tell a member of staff if I was not happy’. When asked about safety in the surveys people said ‘I feel safe’. Support workers undertake safeguarding awareness training as part of their induction/ foundation training with regular updates. The inspector was able to check out their understanding during the inspection. The questionnaires completed by people using the service gave positive feedback about the support and they confirmed that they were fully aware of the complaints policy and procedures if they needed to express a concern. The open approach of the support workers enabled individual’s using the service to feel comfortable if there was a need to make a complaint or express a concern. There have been no complaints since the last inspection. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24,29,30 Quality in this outcome area is good. The home is maintained to a high standard, providing a warm and relaxed environment with good personal and communal space. This judgement has been made using available evidence including a visit to this service. EVIDENCE: There are adequate rooms to enable everyone to have their own personal space in the large converted dwelling. Individual rooms are personalised, comfortable and well maintained. People using the service are supported in maintaining their rooms to a high standard of cleanliness and safety. The home is well maintained and decorated to a high standard. There is a family size kitchen with a dining room leading from it. A large dining area enables people to share meal times in a relaxed and warm environment. The communal space provides for individuals to undertake a range of activities within the house. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 17 Records demonstrate that health and safety checks are undertaken with people using the service to maintain a safe home. A range of equipment is available to enable people with disabilities to access the home and the facilities. These are maintained on a regular basis. There is one shared room at the home and discussions are taking place to improve the privacy and space available for the two people using the service. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32,34,35,36 Quality in this outcome area is excellent. The trained, competent and supported staff team ensure that the service is professional and meets identified needs of people using the service. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Recruitment procedures are robust as files seen contained all of the required documentation to confirm that security and employment checks had been undertaken. References and Criminal record Bureau checks were in place. People using the service participate in the interview process for prospective staff. New support workers undertake an induction programme and work alongside experienced members of the team to gain full knowledge about the needs of people using the service living at the home. There is a very low turnover of support workers, which promotes continuity in support for people living at the home. Support workers are offered a range of opportunities to train. Almost 90 of the staff hold National Vocational Qualification (NVQ) at level two or above and one person is undertaking an NVQ at present. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 19 Supervision is available with the manager meeting with staff on a regular basis. The staff team also meet to discuss development and day-to-day management issues. The AQAA confirms the findings made at the inspection ‘Park Road has a stable staff team, flexible rotas. There is an effective training programme and responsbility for tasks are delegated to individual staff to increase skills. A review of the key worker system is maintained to ensure a wider knowledge of the people they are supporting and to reduce dependence onto just one keyworker, team meetings are proactive and inclusive. Staff are supported in supervision on a six to eight weekly basis and receive an annual appraisal.’ Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 20 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37,39,42 Quality in this outcome area is good. The home is effectively managed and ensures that people using the service receive a quality service where their views are respected and their safety is safeguarded. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The Registered Manager effectively manages the home in the best interests of people living at Park Road and the support workers. The AQAA states that ‘As a service provider, ‘Mencap strives to monitor the service on a continuous basis, this is done by having a internal review on a one to two year basis by managers from another area and a monthly check by the Area Services Manager. The continuous improvement plan reflects these reviews. ‘ There is evidence in the way that staff work with individual’s who use the service with the records at the home that supporting this statement. Regular Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 21 visits from the regional manager are part of the quality assurance within the organisation. Individual finances are recorded with two signatures and receipts. People using the service are involved with their finances within their ability. All health and safety checks required have been completed. Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 X 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 X 26 X 27 X 28 X 29 3 30 3 STAFFING Standard No Score 31 X 32 4 33 X 34 3 35 4 36 4 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 4 4 4 4 X LIFESTYLES Standard No Score 11 X 12 3 13 4 14 X 15 4 16 4 17 4 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 4 X 3 X X 3 X Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Eastern Region Commission for Social Care Inspection Eastern Regional Contact Team CPC1, Capital Park Fulbourn Cambridge, CB21 5XE National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Park Road Care Home (Royal Mencap Society) DS0000001841.V371428.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!