Inspection on 24/09/07 for Park View Residential Home

This inspection was carried out on 24th September 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Park View Residential Home 17/09/08

Park View Residential Home 19/09/06

Similar services:

Claremont House

Oak Ridge

Coopers Mill Ltd

Sun Court Nursing Home

Ashville House

Bramley Avenue (73)

Paradise Lodge

Bilney Hall

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Park View Residential Home 118 Gammons Lane Watford Hertfordshire WD25 0HY Lead Inspector Bijayraj Ramkhelawon Unannounced Inspection 24th September 2007 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Park View Residential Home Address 118 Gammons Lane Watford Hertfordshire WD25 0HY Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01923 242431 01923 240131 Mr Frank Silva Mrs Z Silva Sheryl Amanda Evans Care Home 5 Category(ies) of Learning disability over 65 years of age (5), registration, with number Mental Disorder, excluding learning disability or of places dementia - over 65 years of age (5), Old age, not falling within any other category (5) Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. OP-5, LD(e)-5, MD(e)-5 All service users resident at the home must be fully ambulant and mobile. 19th September 2006 Date of last inspection Brief Description of the Service: The service will provide a range of care services to five older persons age range from 65 to 75 years old. The house is domestic in style and has been completed renovated to present as a care home meeting all needs of the service users and under specific regulations. The five bedrooms are large and are all fitted with sinks and vanity units, a phone point and a minimum of two double electrical socket points. The furniture currently provided in the rooms is neutral and of a good quality. The service users will be able to change the furniture if they wish and or bring their own into the home as desired. Each room has an Arial point. There are four bedrooms on the first floor and one bedroom on the ground floor. The home has a domestic kitchen and a lounge dinning room on the ground floor. There is additional seating for service users in an upstairs reading room. A laundry room is situated downstairs and comprises of suitable and adequate machinery to meet the needs of the proposed service users. The bathrooms are domestic in style; one is fitted with a bath and the other with a walk in shower. All flooring in the bathrooms is non-slip with a toilet and hand washing facilities in each. There is a large rear garden area and a patio area. A large garden shed houses all gardening equipment, which is maintained by a contractor. The lounge doors open up onto the rear garden patio area and a suitable pathway is laid to access the garden with ease. The fees for the home range from £1250 - £1750 per week. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. A letter was received in July 2007 informing CSCI that the above care home has no people living in it at present and will remain so until a new manager has been appointed. All registered services must be inspected and although no site visit has been made the contents of the following report are therefore based on past knowledge of the service. What the service does well: What has improved since the last inspection? What they could do better: A number of requirements were made in the last inspection, which the provider has stated that these were addressed. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 6 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 Quality in this outcome area is adequate. This judgement has been made using available evidence. Adequate information was shown to be available for prospective residents and their representatives, who were involved in the decision making process, ensuring that their needs can be met on admission to the home. EVIDENCE: At present there are no people living in the care home. As identified in the last inspection, there was adequate information available for prospective residents and their families to make a decision about the care home. A format for carrying out an assessment of needs has been developed for implementation when the service becomes operational. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 and 10 Quality in this outcome area is adequate. This judgement has been made using available evidence. Proposed documents for the care plan were sufficient to identify service users’ needs and ensure that personal, social and health care needs were fully met. There was a policy and procedures for the safe handling, storing and administering of medicines in place which when followed would keep residents safe. EVIDENCE: It was noted in the last inspection that the care plans aimed to assess all areas of needs for people seeking to live at the care home and formed a holistic care plan document. The documents also encouraged residents to gain and develop greater independent living skills through on-going support and encouragement. A policy and procedure was in place for the safe handling and management of all medication. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 10 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12 to 15 Quality in this outcome area is adequate. This judgement has been made using available evidence. The proposed activity provision appeared adequate to potentially meet the needs of service users, encouraging them to maintain contact with friends and family whilst exercising control over their lives. EVIDENCE: As stated in the last inspection report, the home would offer individual activities for each resident based on their assessment of needs, the individual’s likes and dislikes and aspirations. Proposed menus had been devised at the previous inspection to ensure that on admission of any service user, there would be adequate provision of food available to meet their dietary needs. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 11 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18 Quality in this outcome area is adequate. This judgement has been made using available evidence. A comprehensive complaints procedure was previously seen to be in place to ensure that all complaints were acted upon. Policies and procedures in relation to ‘safeguarding adults’ were also in place which when followed would ensure residents were protected from abuse. EVIDENCE: As reported in the last inspection a comprehensive complaints procedure was in place. The home had a copy of the Hertfordshire Safeguarding Adults Policy. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 12 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26 Quality in this outcome area is adequate. This judgement has been made using available evidence. The house is domestic in style and has been completed renovated to present as a care home meeting the required regulations. EVIDENCE: As stated in the last inspection, the home has been completed refurbished and renovated to meet the required standards. The home was granted registration in April 2006. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27-30 Quality in this outcome area is adequate. This judgement has been made using available evidence. The recruitment polices and procedures seen at the previous inspection when followed would ensure that residents will be protected. EVIDENCE: As stated in the last inspection report, the home has robust recruitment policies and procedures in place and adequate number of staff would be rostered to meet the needs of people living at the care home. It also stated that relevant training would be facilitated to support staff including the provision of induction and formal supervision. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 14 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,33,35 and 38 Quality in this outcome area is adequate. This judgement has been made using available evidence. At present there is no registered manager and the providers are in the process of recruiting to fill the vacant post. Adequate systems and processes were in place to support the management team and to ensure that safe practices would be maintained when followed. EVIDENCE: The manager’s post became vacant this summer and the providers are actively seeking to recruit the right person for this post. Adequate systems and processes were in place to ensure that safe practices were maintained. Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 15 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 2 X X X HEALTH AND PERSONAL CARE Standard No Score 7 2 8 2 9 2 10 2 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 2 13 2 14 2 15 2 COMPLAINTS AND PROTECTION Standard No Score 16 2 17 X 18 2 2 X X X X X x 2 STAFFING Standard No Score 27 2 28 2 29 2 30 2 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 2 X 2 X 2 X x 2 Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 16 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 17 Commission for Social Care Inspection Hertfordshire Area Team CPC1 Capital Park Fulbourn Cambridge CB21 5XE National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Park View Residential Home DS0000065952.V351403.R01.S.doc Version 5.2 Page 18 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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