Inspection on 09/08/07 for Parkhaven

This inspection was carried out on 9th August 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found no outstanding requirements from the previous inspection report, but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Parkhaven 18/07/06

Parkhaven 30/01/06

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Parkhaven 53 Gorse Road Blackpool Lancashire FY3 9ED Lead Inspector Pauline Caulfield Unannounced Inspection 9th August 2007 9:30 Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Parkhaven Address 53 Gorse Road Blackpool Lancashire FY3 9ED 01253 304495 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr Islamuddeen Duymun vacant post Care Home 5 Category(ies) of Mental disorder, excluding learning disability or registration, with number dementia (5) of places Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The service is registered to accommodate a maximum of 5 service users in the category MD (mental disorder) 18th July 2006 Date of last inspection Brief Description of the Service: Parkhaven is a care home registered to provide care for up to five female adults with a range of mental health problems. Parkhaven is situated near to Stanley Park. It is close to shops, libraries and other local facilities and bus routes are situated close-by. Accommodation within the home is situated on the ground and first floors. There are three single bedrooms and one double bedroom. These are not ensuite. There is a lounge and a dining kitchen. At the rear of the home there is a small back yard. There is a Statement of Purpose/Service User Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are, and what the resident can expect if he or she decides to live at the home. Information received prior to this visit (14/6/06) showed that the fees for care at the home are from £282 to £409.50 per week, with added expenses for hairdressing, chiropody, newspapers, outings and holidays. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This was an unannounced visit, which commenced at 9.30am for six hours. Prior to the visit the owner completed an Annual Quality Assurance assessment (AQAA), a document that provides CSCI with information about the home. Comments cards were received from three residents, and five relatives. The Registered Proprietors, the new manager and five residents were spoken to. The inspection involved case tracking three residents as a means of assessing some of the National Minimum Standards. This process allows the inspectors to focus on a small group of people living at the home. All records relating to these people are inspected along with the rooms they occupy in the home. They are invited to discuss their experience of the home with the inspector, however other people living at the home are not excluded from these discussions. A tour of the home was carried out and a selection of staff, residents and administrative records were examined. From the observations made, comments received and written documentation seen, the information has been put together to form this report. What the service does well: This is a care home where people are looked after well. Parkhaven is a home for women only and residents said that they liked this. It has a competent staff team who understand the needs of the people living there. One resident said “I am still very settled here I don’t want to go anywhere else. I want to stay here. This is the next best thing to your own home”. Another resident said “I am happy staying here. All my family are happy with me being here as well. They try to make things right for you.“ Each resident has a detailed plan of care that is followed by staff. It is regularly checked to make sure that it still meets their needs. Residents are encouraged to make decisions and take responsible, well informed risks. Residents are encouraged to make choices. The homes routines are flexible and residents spoken to said that they are free to get up and go to bed when they choose and join activities, or not as they wish. Residents enjoy whatever social, leisure, religious and cultural activities they wish, with support if needed. Mealtimes are flexible and relaxed. Care staff cook the food in the home with residents assisting. Residents said through the comment cards that they like the meals. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 6 Residents health needs are met and they get the services and care they need. Medication is stored, given, recorded and disposed of safely and correctly. This ensures that residents get maximum benefit from any medication. The home is clean, comfortable, homely and fresh smelling ensuring a pleasant environment for people to live in. Relatives are welcomed into the home and friendships supported to make sure that these continue. Residents, relatives and friends are encouraged to give their views on the home so that the needs of the residents are met. Residents said that staff were easy to talk to and that they were always kind and supportive. One resident said, “All the staff here are so kind. They will always chat with you and talk you through things when you are low or are not thinking clearly”. Staff training is good and helps meet residents needs and protect the health and welfare of residents, relatives and staff. Most care staff have qualifications in care and there are frequent opportunities for other training. Staff feel that the training helps them to give good care to residents. The manager and owners regularly check that the quality of care is satisfactory by looking around the home, sending out questionnaires and asking residents, relatives and staff their views of the care in the home. What has improved since the last inspection? What they could do better: The owners should tell people considering moving into the home that Parkhaven is now a no smoking home. This should be added to the information given when people ask about the home so that people have all the information they need when choosing a home. The owners should let the Commission for Social Inspection (CSCI) know when anything important happens in the home so that we have up to date information about the home. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 7 A manager working in the home on a day-to-day basis must apply to the commission (CSCI) to become the registered manager. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2, 4 & 5 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. New residents are assessed and their needs met effectively through the admission process. EVIDENCE: The home has a detailed admission policy, which was seen. All prospective residents are given a copy of the Statement of Purpose /Service User Guide, including information on the latest inspection report and where they are kept in the home. Residents are no longer allowed to smoke in the home and smokers must smoke outside. The service user guide has not been changed to reflect this and should be so that prospective residents are aware that they cannot smoke in the home before they move in. All residents have contracts/statements of terms and conditions, so they can check their terms and conditions of residence. Three residents care records were examined. All of the records contained a detailed assessment of needs that had been carried out prior to admission. This information then helped create a plan of care. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 10 There has been one discharge and one admission since the last key inspection. The other ladies have lived together for several years. The admission procedure ensures that resident’s needs are properly assessed and addressed. The owners are careful when considering prospective residents to the home. They take note of how the new resident interacts with other residents and ask the residents what they feel about anyone being considered as a resident in the home. They encourage prospective residents to visit the home regularly before admission. Initially visiting for short periods and gradually increasing to meals and overnight stays then moving in on a trial basis. A resident who had lived in Parkhaven for a few months said she had settled well and was happy in the home. She said that she had looked at the home before deciding to move in and had then visited a few times before moving in. She said that she had been given information about the home and the support that she would receive. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 11 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7 & 9 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents’ records are detailed and informative and residents supported to make decisions and take informed risks. EVIDENCE: Three residents records were looked at. These describe their emotional, mental and physical health care and support needs and give a good ‘picture’ of residents, their lives and achievement. These could be further developed by the use of pictures and photographs to develop a life story with each resident. Risk assessments are in place and they and the care plans are reviewed regularly. Detailed daily records are in place recording achievements, concerns or occurrences. Entries made on the care plans show good communication between the residents, the home and healthcare professionals. Residents said that they are involved in planning and reviewing their care plans and discuss the rules of the house at residents meetings. All residents are involved in routines and chores within the home. One resident is on a rehabilitation programme and is cooking some of her own meals and carrying Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 12 out her daily living tasks with support where needed. Another resident is moving on to a rehabilitation flat as part of her goal of living independently. All residents are involved in some way in meal preparation and assisting in daily living tasks. Residents are encouraged to take appropriate risks, to avoid high-risk behaviours and to look at the possible consequences of risks. They are encouraged and supported to make decisions, looking at the possible options and how these affect themselves and others. Where poor choices have been made these are discussed sensitively and alternative strategies suggested. Residents said that staff were very caring. One resident said, “All the staff here are so kind. They will always chat with you and talk you through things when you are low or are not thinking clearly”. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 13 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14, 15, 16 & 17 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Residents will be encouraged in a variety of leisure and educational activities, enabling them to be part of the local community and to keep in contact with friends and relatives. EVIDENCE: This is a home for women only and residents said that they liked this. There are five women currently living in the home aged between 39 years and 67 years. All the women said how well they get on most of the time and how they enjoy each others company. Although residents have their own hobbies and friendships out of the home, they often choose to go out together in pairs or in a group. All said they enjoyed each others company and appreciated the friendships in the home. All residents said that the staff were very supportive. One resident said “they are super here, really kind I wouldn’t want to live anywhere else. ” Another said to the owner “I am happy here I could not manage without the support of the home”. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 14 All residents said they enjoy living so near Stanley Park, the shops and other facilities. They said that they go out regularly with support if necessary. They enjoy a variety of leisure activities of their choosing including pub lunches, local shops or town and Stanley Park and visiting friends. Several of the ladies went out for their regular pub lunch during the visit. Some went to see relatives later in the day. Residents said that they were encouraged to have social and leisure activities in the home and local community. Some of the residents are looking to go to London for a weekend soon seeing the sights and a show. Family contacts are encouraged with staff providing practical support to assist in repairing broken relationships and maintaining others. All relatives and friends who responded to the comment cards said they can meet with their friend or relative in private and said that they are made welcome when they visit the home. One relative said “We are all happy with the care, the staff are lovely and welcoming and the home nice and clean.” One resident attends church services with the owner most weeks and two residents go to the local church together for private prayer, but choose not to attend services. Another resident enjoys the services on TV. One resident refuses any contact with any church and staff respect this. Staff are aware and supportive of residents spiritual needs and wishes. Mealtimes are unhurried and relaxed. Residents said they always like the meals. One resident is being encouraged to make some of her own meals, in preparation for moving into her own flat. Staff make meals for the other residents who are involved in preparation of meals and washing up after meals. There is a good nutritious variety of meals with a set menu chosen by residents at each meal. Residents may have alternatives if they do not want the food on the menu. The manager confirmed all staff were fully aware of the healthcare needs of residents and any dietary, cultural needs of the residents are met. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 15 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18, 19, 20 & 21 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Resident’s health and welfare is monitored to ensure health and personal needs are met. EVIDENCE: Residents’ health needs are met sensitively and quickly with personal support as needed. Staff members are alert to changes in mood, behaviour and general wellbeing and understand how they should respond and take action. Residents use local community health services for physical and mental health wellbeing. The owner said that they work in partnership with other health professionals. The home arranges for health professionals to visit residents at home when necessary. Staff support residents during medical appointments and health checks as each resident wishes. They are encouraged to take advantage of preventative health care but are supported if they choose not to accept this. Residents said that care staff and medical support is available when needed and they always receive the care and support they need The owner said that residents are now choosing which member of staff they want to involve in their health professional psychiatric reviews and rotas are arranged accordingly. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 16 Medication was checked and found to be stored, administered, recorded and disposed of safely. Ensuring medication is given as prescribed and at the correct time. Some residents are administering their own medication with support. Staff have sensitively sought residents views on their support needs and choices in older age and death. Until recently some residents refused to discuss ageing but through staff discussing it carefully, residents have now become involved in the discussions and have made detailed choices about their own wishes at the end of life. Residents are well supported if friends or relatives are ill and through bereavement and loss. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 17 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 & 23 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The arrangements in place for handling complaints and safeguarding adults ensure that people feel confident that their complaints will be listened to and taken seriously and they are adequately protected. EVIDENCE: A detailed complaint procedure is given to all residents on admission to the home. Comments received from residents confirmed that they felt that staff listened to what they had to say. Residents and most relatives knew who to complain to if they had any concerns and were confident that any concerns that they had would be taken seriously and acted upon. Any minor concerns between residents are dealt with through residents meetings and informal chats. Staff are very aware of abuse issues and the support needs of vulnerable people and discuss ways of keeping safe with residents. The home has a procedure in place for dealing with allegations of abuse and staff have received training in abuse awareness as well as most care staff covering it on National Vocational Qualification (NVQ) training. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 25 & 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The standard of the environment within the home is good, providing residents with a comfortable and homely place to live. EVIDENCE: A tour of the home showed that the general environment was homely, clean and comfortable but décor was becoming a little tired looking in some areas. There is a pleasant, comfortable lounge and a dining kitchen. There are three single and one double bedroom. The double bedroom has sliding doors across the centre of the room, which gives the impression of two single rooms and enhances privacy. The bedrooms are not en-suite. Residents’ bedrooms are individually and well personalised. Residents said how much they enjoyed their own space and privacy, particularly those who had spent time in hospital or in a large care home. One resident said “I like to have my own space here to go and rest, I like being in my own room. ” Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 19 Resident and relative said through the comment cards that they felt that the home was clean and fresh. Any maintenance work required is recorded in a maintenance book to be carried out by the owner or local tradespeople. There is an enclosed yard where tables and chairs are set out for residents to sit in the warm weather. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 33, 34, 35 & 36 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Recruitment and selection procedures, sufficient staff numbers and training ensure the wellbeing and safety of residents. EVIDENCE: Staff were observed interacting with residents in a supportive and respectful manner. Residents and relatives said that staff were easy to talk to and that they were always there when they were needed. A resident said, “All the staff here are so kind. They will always chat with you and talk you through things when you are low or are not thinking clearly”. Another resident said “They try to make things right for you. A relative wrote in the homes questionnaire “ I have the utmost faith in Moya and her staff. The staff are excellent and are friendly and caring. There have been two new members of staff employed since the last inspection. Their files were checked. They contained all the information required by regulation before new staff members commence working in the home. This increases the safety of residents and reduces the risk of anyone unsuitable working with vulnerable people. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 21 There is an induction in place to assist new staff in knowing their duties and how to care for the residents. Staff are encouraged to complete NVQ training. This is a national, practical and theoretical qualification in care. It assists staff in providing good quality care to residents. Most care staff have a level 2 or above National Vocational Training (NVQ) as well as other courses in care. The proposed manager has completed the Registered manager’s award. Staff meetings are held regularly to keep staff up to date on care of residents and plans for the home. The rota shows satisfactory numbers of staff on duty. Residents and their relatives said that there are always sufficient numbers of staff on duty. All staff receive regular formal supervision. Regular formal supervision allows the manager and member of staff to look in detail at their work practice, skills, areas for development and future training. This enables them to look at aspects of their and the homes care practice and improves residents care. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39, 41 & 42 Quality in this area is good. This judgement has been made using available evidence including a visit to the service. The home is effectively managed, with quality assurance systems that support and protect residents and staff and enable residents, relatives and staff have a voice. EVIDENCE: The owners, Mr and Mrs Duymun, are very involved in the home and one or the other work in the home most days. A relative wrote in the homes questionnaire about Mrs Duymun, “Moya is very pleasant and has a wealth of caring knowledge”. The proposed manager, who has just moved to the home from another home owned by Mr and Mrs Duymun is going to apply to become the registered manager of Parkhaven. She has several years experience caring for people with mental health problems. She has completed the Registered Managers Award and appears knowledgeable about supporting people with mental health problems. The home is well managed; residents and staff feel Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 23 well supported by the owners and residents feel that the new manager who they already know a little from the other home, will also be supportive. Discussions with the proposed manager and owners indicated clear plans and a steady approach to the management of the home. Residents said that the owners and other staff were easy to talk to and listened to anything they said. Systems are in place for quality assurance. There are regular staff meetings and residents meetings. Regular residents meetings and regular discussions assist the home in meeting residents’ needs. Residents are encouraged to have a voice and to tell the home when they are and are not meeting their needs and how the service can be improved to make them happier in the home. Views of residents and their relatives are regularly sought informally and using questionnaires. These are sent to residents and relatives approximately every twelve months to see if they are happy with the service and where they feel it could be improved upon. The owners ensure that they chat regularly to each resident to check that they are satisfied with the service. They also chat regularly to relatives. There have been some incidents or situations affecting the wellbeing of residents that the home should have informed CSCI of and the home has not done this. CSCI needs to be aware of untoward incidents so they have relevant information about the home, staff and care and support of residents. Staff training as seen in staff training records and good practice observed in the home protect the health and welfare of residents, relatives and staff. The home has a written fire risk assessment (copy seen), good fire safety checks, regular training for residents and staff, and all staff are knowledgeable about what to do in the event of a fire. Health and safety systems are updated regularly. These measures increase the safety of residents, staff and visitors to the home. Residents all handle their own money with support as needed to ensure that they retain their independence. Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 2 3 3 X 4 3 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 3 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 3 34 3 35 3 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 4 14 4 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 4 3 3 4 2 X 3 X 2 3 X Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 25 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard YA37 Regulation 8 Requirement The Registered provider must ensure that there is a manager registered with the Commission for Social Care Inspection (CSCI)to ensure that there is a responsible manager carrying out the day-to-day running of the home. The responsible person must send notifications of any untoward incidents or anything that affects the wellbeing of residents to CSCI to ensure that we have information about important issues. Timescale for action 01/10/07 2 YA41 37 01/10/07 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard YA37 Good Practice Recommendations The responsible person should update the service user guide so that prospective residents know that Parkhaven is a no smoking home. DS0000065619.V342196.R01.S.doc Version 5.2 Page 26 Parkhaven Commission for Social Care Inspection Lancashire Area Office Unit 1 Tustin Court Portway Preston PR2 2YQ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Parkhaven DS0000065619.V342196.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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