Care Home: Parkhaven

What the care home does well There has been little change of personnel over the years and the place is run like a family home, ensuring stability and the development of good understanding of residents needs. One staff member wrote in a survey, "Communication and support between us is very good". Another staff member wrote, "The home treats people with respect and dignity". This was confirmed form talking to people who live at the home. We looked at care plans and in particular the support given to people who need help with personal care. The records are detailed with information of health, social and welfare needs of each person who lives at the home in place to ensure they are supported well. One person who lives at the home spoken to said, "They help when I need it". A staff member spoken to said, "We mostly prompt and encourage people to be independent when it comes to personal care". Detailed daily programmes are worked out with all individuals who live at the home to ensure an independent lifestyle as possible. One person who lives at the home told us in a survey "All staff are respectful". What the care home could do better: There were no requirements and recommendations made during this visit. The manager and staff continue to provide good outcomes for people living at the home. Random inspection report Care homes for adults (18-65 years) Name: Address: Parkhaven 53 Gorse Road Blackpool Lancashire FY3 9ED three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kevan Royston Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Parkhaven 53 Gorse Road Blackpool Lancashire FY3 9ED 01253304495 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Janet Barbara Sherman Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Islamuddeen Duymun care home 5 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 5 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia - Code MD The maximum number of service users who can be accommodated is: 5 Date of last inspection Brief description of the care home Parkhaven is a care home registered to provide care for up to five female adults with a range of mental health problems. Parkhaven is situated near to Stanley Park. It is close to shops, libraries and other local facilities and bus routes are situated close-by. Accommodation within the home is situated on the ground and first floors. There are Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home three single bedrooms and one double bedroom. These are not en-suite. There is a lounge and a dining kitchen. At the rear of the home there is a small back yard. There is a Statement of PurposeService User Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are, and what the resident can expect if he or she decides to live at the home. Information on the visit 19/05/10 showed that the fees for care at the home are from £297.00 to £450.00 per week, with added expenses for hairdressing, chiropody, newspapers, outings and holidays. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We visited the home on the 19/05/10 to carry out a random inspection, the purpose of the visit was to ensure the standard of care is good and the home continues to provide positive outcomes for people who live at the home, as previous inspections have identified. We spoke to people living at the home briefly, staff and the owners. We also received comments from surveys/questionnaires sent to staff and people living at the home to get their views on how the home is run. Comments were positive and some are included in this report. We looked at the quality of care in areas of, personal and health care support and concerns, complaints and Protection. This is a small home and all the residents have lived here for a number of years. We looked at care records for one person living at the home and found regular reviews taking place and any changes in daily routines or risks, identified and recorded to ensure each person lives an independent lifestyle within a risk framework. At the time of the visit we observed people getting ready for a day out in Cleveleys and staff supporting residents to get ready for the trip out. One person who lives at the home wrote in a survey, A lovely place to live. A member of staff spoken to said, We encourage people to look after personal care independently. Records show people who live at the home have regular contact with specialist health care services to ensure any health needs are met and treatment is monitored. A staff member spoken to said, Because we know each person so well we quickly identify if someone as any health concerns. We went through how medication was administered and checked medication records with the person in charge. We found good systems in place to ensure medicines are given out correctly and at the right time. A staff member said, Only trained staff administer medicines. A new facility for the storage of medication with a separate locked cabinet for controlled drugs is in place, to ensure all medication is stored correctly. The owner spoken to said, We have great support form the local pharmacist. There is a detailed complaints procedure which is made available in the documentation provided to families and people who live here. A staff member said, Information is available for anyone visiting the home. No complaints have been received by the Care Quality Commission (CQC) for a number of years. One person who lives at the home spoken to said, No need to complain I love it here. There is only a small staff team, however the manager informed us in the AQAA they have received safeguarding training and speaking to staff confirmed this, ensuring the residents are protected from any form of abuse and are kept safe. One staff member spoken to said, When safeguarding adults training is due we are put on the course, Also one staff member said, We keep on top of updating safeguarding training. What the care home does well: Care Homes for Adults (18-65 years) Page 4 of 8 There has been little change of personnel over the years and the place is run like a family home, ensuring stability and the development of good understanding of residents needs. One staff member wrote in a survey, Communication and support between us is very good. Another staff member wrote, The home treats people with respect and dignity. This was confirmed form talking to people who live at the home. We looked at care plans and in particular the support given to people who need help with personal care. The records are detailed with information of health, social and welfare needs of each person who lives at the home in place to ensure they are supported well. One person who lives at the home spoken to said, They help when I need it. A staff member spoken to said, We mostly prompt and encourage people to be independent when it comes to personal care. Detailed daily programmes are worked out with all individuals who live at the home to ensure an independent lifestyle as possible. One person who lives at the home told us in a survey All staff are respectful. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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