Inspection on 21/08/09 for Parklands

This inspection was carried out on 21st August 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Parklands 22/08/06

Parklands 03/02/06

Parklands 16/05/05

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Extracts from inspection reports are licensed from CQC, this page was updated on 15/11/2009.

Annual service review Name of Service: Parklands The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marion Weller Date of this annual service review: 2 1 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 7 Eldersley Close Redhill Surrey RH1 2AJ 01737765179 01737765179 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Mary Frances Philpot Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is 5. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parklands is a care home providing personal care for up to 5 adults with learning disabilities of either gender. The home is situated in a quiet residential area within walking distance of Redhill town centre. A wide range of shops and other community amenities are close by including a leisure centre, cinemas and theatre. The home is also well served by public transport. Accommodation at the home is domestic in scale and character and arranged on one level in a modern, detached bungalow. A new extension has been added which has substantially upgraded the homes facilities. All bedrooms are single occupancy and two rooms share an en suite bathroom. There is a Annual Service Review Page 2 of 7 communal bathroom, kitchen, utility room, office,and a comfortable lounge/dining room. The lounge door opens onto an elevated furnished terrace with steps down to a mature and attractive enclosed garden. Alternative access to the garden is available through a side gate off the front garden path. Our records indicate that weekly fee charges are £850 to £1500. However, up to date information should be sought by speaking directly to the registered manager. Additional costs that service users have to meet include hairdressing, toiletries, magazines, some activities, transport and holidays. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and the last Annual Service Review in particular. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives some numerical information about the service. Information we have about how well the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report dated 22nd August 2006. The last Annual Service Review Report dated 31st May 2008 Relevant information received from other organisations. What other people have told us about the service. What has this told us about the service? This is the second annual service review of this home. Parklands was awarded the quality rating of 3 stars - Excellent following their last Key Inspection on the 22nd August 2006. In preparation for this annual service review the home completed and returned their AQAA (annual quality assurance assessment) when we asked for it. The document was both informative and detailed and it provided us with a good picture of what was actually happening in the home. It identified areas where the service had improved in the last year and others where further developments were being planned. It included evidence that the service regularly seeks the views of the people who live in the home to inform planning. For example, service users are able to give feedback through a regular six monthly quality assurance exercise, designed specifically to encourage their participation and ownership of the home. One practical result of this recent exercise has been to extend waste recycling in the home. This came about as a direct result of one service user attending a course on recycling at the local college. One service user has also been designated to ensure that staff are also fully involved and compliant with the demands of the new scheme. Another change as a direct result of the survey has been that service users have requested joining an on line DVD rental service, and this has now been done. The last inspection report was very positive about the service provided at the home. There were however some areas for improvement. Three requirements were awarded and five good practice recommendations were made. The manager has since described Annual Service Review Page 4 of 7 and assured the Commission that the issues identified have been addressed and resolved to the benefit of their service users. The AQAA records that the home has an ongoing refurbishment programme. The manager records....We have continued to maintain and, where possible, enhance the environment. We have installed nine new fire doors in the last 12 months to keep up with fire regulations and our plans for improvement over the next 12 months include redecoration of the hall and renewing some furnishings. Environmental improvements ensure service users are provided with a safe, homely and attractive place to live. The home makes contact with the commission if there are any significant events that affect the well being of the people who live there. The home also has strategies in place to ensure that those who live there and those that visit can make their views and complaints known. Records indicate that no formal complaints have been received by the service over the last 12 months and there have been no adult protection alerts or investigations in relation to the service in which the home or the CQC has been involved. Evidence further shows that robust staff recruitment procedures are in place, which also ensures that service users, are safe and protected from harm. Services that provide social care must be sensitive to people of different cultures, age, gender, faith and sexual orientation. Throughout the homes annual quality assurance assessment, it was clear that equality and diversity issues are promoted by the manager and incorporated within the service. The AQAA records an example of good practice in this area....As well as service users having the support (if needed) and opportunity to attend religious services of their own faith, they are also encouraged to attend different services to see the diversity of different religions. Staff also invites service users to their own church and charity events. The home takes the training and development of staff very seriously and looks for individuals who are able to undertake all aspects of mandatory training and prove competency at NVQ Level 2 or above. The AQAA records that two more members of star are to commence NVQ Level 3 qualification courses. The home continues to exceed the 50 standard required for trained staff on duty rosters, which further ensures they safeguard the welfare of residents. In relation to staffing the AQAA records....We employ a culturally diverse workforce and we ensure that they are trained to the highest levels and are kept up to date, not only with our in-house procedures but also any new ones being brought into residential care. All staff are up to date with mandatory training and we have continued regularly to seek further relevant courses offered by the Surrey Care Association and other training organisers. We have worked with Skills for Care to review and develop an organisational development plan for the home and for our staff. The home works well with us and have clearly evidenced that the service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 There will be no change to our current inspection plan. A key unannounced inspection will be undertaken of this service by the 21st August 2010. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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