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Inspection on 01/07/09 for Polesworth Group 68 Long Street

Also see our care home review for Polesworth Group 68 Long Street for more information

This inspection was carried out on 1st July 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Polesworth Group 68 Long Street The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 68 Long Street Dordon Warwickshire B78 1SL 01827899508 01827892500 stewartharrison2@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 68 Long Street, also known as The Terrace, is part of Polesworth Group Homes, which was established as a Limited Company in June 1991, with the aim of providing accommodation and support services to adults with learning disabilities. The home is one of three care homes, housed in adjoining terraced properties owned by the company on Long Street. 68 Long Street accommodates three service users. There is a light modern kitchen with a utility at the rear, a cosy dining room with a feature fireplace, and lounge with open plan staircase leading to the first floor. The Annual Service Review Page 2 of 7 None. first floor has one double bedroom, one single bedroom and a light modern bathroom. Externally there is a small rear garden with lawn, flower-beds and shrubs. The home is situated in a residential area of Dordon near to shops and other local facilities including a public house, a library and a health centre. As the current residents are able to safely maintain many aspects of their independence, 68 Long Street is only staffed for parts of the day. Staff are available 24 hours a day at 64-66 Long Street and the residents from 68 Long Street can call upon these staff should any need arise. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we had received or asked for since the last inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives is some numerical data about the service. The previous key inspection of 23 June 2007 and annual service review of 10 September 2008. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information requested. We looked at the AQAA and all the other information and our judgement is that the home is still providing an excellent service. They also know what further improvements they plan to make. They told us about how they had met issues relating to Equality and Diversity. This included the following action: Company policies and procedures promote equality and diversity. The policy on Equal Opportunities states that individuals considered for employment are selected purely on merit. Our work with service users, their families and other agencies is also based on the principles outlined in our policies and procedures; All staff are familiar with the Employees Handbook and are asked to sign when they have read amendments to current policies or any new policies that are introduced; All new staff undergo an intensive induction period and complete the Learning Disability Qualification. This covers issues such as race, gender, identity etc. After a period of twelve months, staff are given the opportunity to undertake NVQ level 2 in Care which reinforces their understanding and commitment to ensuring equality and diversity are promoted in every aspect of our work. They told us of further changes they are planning to make to promote equality and diversity: All new staff will receive training on the Mental Capacity Act. The Registered Manager will ensure that all staff are aware of the Deprivation of Liberty Safeguards information. Annual Service Review Page 4 of 7 People using the service are consulted about the service. The AQAA states this is done through: Annual Quality Assurance questionnaires, which are appropriate in format. Each service user is asked to complete a questionnaire, either independently or with the support of their key worker. The findings from the questionnaires are analysed, considered and, where possible, implemented. These questionniares can be submitted anonymously, if the service user so wishes. Six monthly service user reviews. This gives service users the opportunity to discuss important and fundamental issues within their daily lives. These are also appropriate in format, using pictures and symbols where necessary, to ensure a better understanding of the process. The Registered Manager is based at another home, less than a mile away. He makes regular visits to the home and is available daily to discuss any issues. He is on-call Monday to Friday 24 hours per day and a rotad Registered Manager is on call at the weekends. Annual carers meetings take place for the whole company. Comments made during past meetings have been very positive. Within the period since the last key inspection visit the home has received one complaint which was investigated in a timely manner and resolved to the satisfaction of the complainant. The evidence continues to show that people living at this home are being supported to make choices and decisions about many aspects of their lives and their independence and individuality are promoted. They are encouraged to develop their social and daily living skills and to have active, fulfilled lives and become part of the local community. People who live at the home told us: We like living here independently, we have staff on duty for a few hours a day, then we are left alone, which we like. We like living here in our own home keeping it clean and tidy, we like staff to help with certain duties, but we like to live independently as much as possible. A relative told us: I am absolutely delighted with the service and quality of life that my relative has. There is a very stable staff team at the home who receive good training and all have achieved an NVQ (National Vocational Qualification) in social care. Training includes how to meet the diverse and individual needs of people living at the home and support them to meet their goals, whilst balancing any risks, and how to keep them safe. They are well supported by management and have regular, individual supervision. Staff told us: I enjoy working here, I wouldnt like to work anywhere else. Annual Service Review Page 5 of 7 The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. The manager works in an open way with us and makes plans to keep on developing the service as the people living at the home want it to and for their benefit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and a Key Inspection will take place before 10 September 2010. However we can inspect the service any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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