This inspection was carried out on 16th September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Polesworth Group 70 Long Street The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 70 Long Street Dordon Tamworth Warwickshire B78 1SL 01827895054 01827892500 stewartharrison2@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 3 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 70 Long Street, also known as The Cottage is part of Polesworth Group Homes, which was established as a Limited Company in June 1991, with the aim of providing accommodation and support services to adults with learning disabilities. The home is one of three care homes housed in adjoining terraced properties owned by the company on Long Street. 70 Long Street accommodates three service users. It comprises of a modern kitchen with utility at the rear, a cosy dining room and lounge.
Annual Service Review Page 2 of 7 None On the first floor there is one large bedroom and another smaller bedroom and a light modern bathroom. Externally there is a small rear garden with lawn, flowerbeds and shrubs. The home is situated in a residential area of Dordon near to shops and other local facilities including a public house, a library and a health centre. As the current service users are able to safely maintain many aspects of their independence, 70 Long Street is only staffed for parts of the day. Staff are available 24 hours a day at 64-66 Long Street and the service users from 70 Long Street can call upon these staff should a need arise. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received or asked for since the last inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives is some numerical data about the service. The previous key inspection of 23 June 2007 and annual service review of 11 September 2008. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information requested. We looked at the AQAA and all the other information and our judgement is that the home is still providing an excellent service. They also know what further improvements they plan to make. They told us about how they had met issues relating to Equality and Diversity. This included the following action: Company policies and procedures promote equality and diversity. The policy on Equal Opportunities states that individuals considered for employment are selected purely on merit. Our work with service users, their families and other agencies is also based on the principles outlined in our policies and procedures; All staff are familiar with the Employees Handbook and are asked to sign when they have read amendments to current policies or any new policies that are introduced; All new staff undergo an intensive induction period and complete the Learning Disability Qualification. This covers issues such as race, gender, identity etc. After a period of twelve months, staff are given the opportunity to undertake NVQ level 2 in Care which reinforces their understanding and commitment to ensuring equality and diversity are promoted in every aspect of our work. They told us of further changes they are planning to make to promote equality and diversity: All new staff will receive training on the Mental Capacity Act. The Registered Manager will ensure that all staff are aware of the Deprivation of Liberty Safeguards information. Annual Service Review Page 4 of 7 People using the service are consulted about the service. The AQAA states this is done through: Annual Quality Assurance questionnaires, which are appropriate in format. Each service user is asked to complete a questionnaire, either independently or with the support of their key worker. The findings from the questionnaires are analysed, considered and, where possible, implemented. These questionniares can be submitted anonymously, if the service user so wishes. Six monthly service user reviews. This gives service users the opportunity to discuss important and fundamental issues within their daily lives. These are also appropriate in format, using pictures and symbols where necessary, to ensure a better understanding of the process. The Registered Manager is based at another home, less than a mile away. He makes regular visits to the home and is available daily to discuss any issues. He is on-call Monday to Friday 24 hours per day and a rotad Registered Manager is on call at the weekends. Annual carers meetings take place for the whole company. Comments made during past meetings have been very positive. Within the period since the last key inspection visit the home has told us they have not received any complaints about the service. The evidence continues to show that people living at this home are being supported to make choices and decisions about many aspects of their lives and their independence and individuality are promoted. They are encouraged to develop their social and daily living skills and to have active, fulfilled lives and become part of the local community. People who live at the home told us: I like the home as it is run at the moment, I wouldnt like it to change. ...I like my independence which I feel the home allows me to do. I dont feel the home could be run any better than it already is. There is a very stable staff team at the home who receive good training and all have achieved an NVQ (National Vocational Qualification) in social care. Training includes how to meet the diverse and individual needs of people living at the home and support them to meet their goals, whilst balancing any risks, and how to keep them safe. They are well supported by management and have regular, individual supervision. Staff have told us previously that they enjoy working at the home and feel they receive good support from management. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. The manager works in an open way with us and makes plans to keep on developing the service as the people living at the home want it to and for their benefit. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and a Key Inspection will take place before 11 September 2010. However we can inspect the service any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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