This inspection was carried out on 8th September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Polesworth Group Friary Road The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 2 8 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 8 Friary Road Atherstone Warwickshire CV9 3AG 01827718066 01827894828 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 8 Friary Road is a registered care home providing 24-hour personal support to six adults with learning disability. Friary Road was established in 1992 and is part of Polesworth Group Homes Limited, a voluntary organisation and registered charity. 8 Friary Road is a large detached house situated on the outskirts of the small market town of Atherstone in Warwickshire and close to all local services and facilities. There are six single bedrooms; each service user has their own room, which contains a wash hand basin. Shared space comprises of a spacious kitchen, a large lounge with dining area, and utility room. There are three bedrooms on the ground floor, a shower room
Annual Service Review Page 2 of 7 No changes and bathroom with shower, bath, toilet and wash hand basin. There are three further bedrooms on the first floor of the house, and the staff sleepover/office room. There is a further bathroom with toilet, basin and shower cubicle on the first floor. The premises are well maintained. Decor, furniture and fittings are of a good quality. Outside there is a driveway and car parking to the front of the property and to the rear, a spacious private garden, which is well maintained and includes a vegetable patch, patio area, shed, greenhouse and summer house. Information regarding accommodation fees is available from the service directly. Additional costs that have to be met by people include toiletries, outings, holiday spending money and hairdressing Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received or asked for since our last key inspection and annual service review. This included, An Annual Quality Assurance Assessment (AQAA) which was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people who use the service. It also gives us some numerical information about the service. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. Information about how the service has managed any complaints. What people who use the service have told us. What other people have told us. The previous key inspection report from 2 May 2007 and the annual service review of 8 August 2008. What has this told us about the service? The home sent us their AQAA within the timescale that we asked for it. The AQAA was completed to a good standard so that we could establish where improvements had been made for the benefit of people who live at Friary Road. We looked at the information in the AQAA and our judgement is that the home continues to provide an excellent service to people and that they know what improvements still need to be made. The home told us how they meet peoples needs with regard to Equality and Diversity which includes, An extensive Equal Opportunities policy which covers all aspects of staffing and service provision. Training on equality and diversity is delivered to staff during induction and LDQ training. People are supported to attend community events in accordance with their religious beliefs. Staff have received training on the Mental Capacity Act. Promoting a gender sensitive approach when supporting people with personal care. Annual Service Review Page 4 of 7 The home told us how they listen to people, which includes, Holding regular meetings with the manager where peoples views are sought informally. Formal reviews take place six monthly with the person using the service and their keyworker. Surveys are completed using an easy read format. The chief executive of Polesworth Group Homes has quarterly meetings with people. An annual carers consultation meeting is held to seek the views of family carers. Involving people in planning their menus and activities as part of their regular routines. We were told about the improvements that had been made in the last twelve months: They have introduced a system using pictures and symbols to maximise peoples involvement in menu planning and food shopping They have provided healthy eating training for staff and a healthy eating session with a dietician for the people who live at Friary Road. Some refurbishment has taken place to the kitchen, a bedroom, the stairs and landing areas. They told us they have not received any complaints in the past twelve months. The home has policies and procedures in place to promote the safeguarding of vulnerable adults. Staff have received training in safeguarding vulnerable adults. The previous inspection found that all required recruitment checks had been made before staff begin work in the home for peoples ongoing protection. People have told us in surveys that they are happy at the home. Comments include: Home could not do better, they take us out, always good support and good food. They look after me very well. There is a nice garden. Relatives of people who live at Friary Road told us: This is the best care service around, I cant speak more highly of them. Staff told us they are always given up to date information about the needs of the people they support and the home carried out appropriate checks before they were employed. Comments received include: Annual Service Review Page 5 of 7 Im very happy to be working here. The home manages to cater for all service users needs making their lives fulfilled. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. The manager works in an open way with us and makes plans to keep on developing the service as the people living at the home want it to and for their benefit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 8 August 2010. However we can inspect the service at any time if we have concerns about the quality of care delivered, or the safety of anyone living in the home. Annual Service Review Page 6 of 7 Reader Information
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