Inspection on 07/05/09 for Polesworth Group Pooley Heights
Also see our care home review for Polesworth Group Pooley Heights for more information
This inspection was carried out on 7th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Polesworth Group Pooley Heights The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevin Ward Date of this annual service review: 0 7 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pooley Heights Pooley Lane Polesworth Staffordshire B78 1JA 01827894197 01827892500 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 6 1 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pooley Heights is part of the Polesworth Group Homes Ltd. The company was established in June 1991 with the aim of providing accommodation and support to people with learning disabilities. Pooley Heights is a large, detached bungalow in a rural setting on the outskirts of the village of Polesworth near Tamworth. Many local shops and services are within walking distance. The service provides five planned short stay and one emergency care places. There are around forty service users who have regular short stays. The property has been extended to provide four single bedrooms and one double bedroom. Three single bedrooms and the double bedroom have ensuite facilities and the fifth bedroom is adjacent to a bathroom that includes corner bath, shower, toilet and basin. There is a garden backing onto open fields that has a decked area and lawns with flowerbeds. There are level walkways in the garden with wheelchair access and ramps. There is an eight seater People Carrier that provides
Annual Service Review Page 2 of 6 None transport for the service users and public transport also passes the end of the road. All placements at Pooley Heights are currently commissioned by Warwickshire Social Services. All Block Payment fees are agreed with the appropriate Funding Authority. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Pooley Heights was last inspected 23rd May 2007 when it was rated as an excellent service. This Annual Service Review was carried out 7th May 2009 and an annual service review was also carried out last year, 25th June 2008. The next key inspection will take place by 22nd May 2010. We can bring this forward if we have any concerns about the service at the home. We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The people who use the respite service are consulted about what they would like. In the AQAA, the manager reports, As a result of listening to the people who use our service we have facilitated parties and a variety of activities within and outside the home. We have always tried to accommodate specific requests made and have supported service users to visit places such as the cinema, bowling alley and pubs. We have made changes to menus and the weekly shopping to reflect specific requirements and requests made by service users and their families. We have successfully supported a number of service users on weight reducing diets. There is a low rate of staff turnover at the home. Hence the people that use the service benefit from consistency of care. The manager reports that 60 of staff now hold National Vocational Qualifications (NVQS) level 2, in care and more staff are training for these qualifications. This training is designed to equip staff to carry out their work Annual Service Review Page 4 of 6 effectively to the benefit of the people using the service.The people at the home have been told how to complain. There have been no complaints to us about the home during the last year and none made directly to the home. Staff are provided with safeguarding from abuse training to equip them to recognise and report suspicions of abuse so that people are protected from harm. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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