Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Priory (The) 112 Priory Road Noak Hill Romford Essex RM7 0JU The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gwen Lording Date: 2 6 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Priory (The) 112 Priory Road Noak Hill Romford Essex RM7 0JU 01708376535 Telephone number: Fax number: Email address: Provider web address: manager.priory@aermid.com Name of registered provider(s): Type of registration: Number of places registered: Aermid Health Care Limited care home 30 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category 30 0 Over 65 0 30 Conditions of registration: The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE The maximum number of service users who can be accommodated is: 30 Date of last inspection Brief description of the care home The Priory is a 30 place care home for older people, or for people who have a diagnosis of dementia. It is situated in a residential part of Hornchurch and is on a bus route to Romford, where there is a railway station. The home is owned by a private company, Aermid Health Care Ltd, who run other similar homes. The house was originally a purpose built childrens home, to which an extension, and loft conversion have been Care Homes for Older People
Page 2 of 8 added. There are 20 single, and five double rooms, with the majority having either ensuite toilets, or one toilet shared by two rooms. The rooms are of varying sizes and shapes, but all are big enough for residents to have small personal possessions in place. The bedrooms are on all three floors, which are accessed by a lift and stairs. The dining room, lounge, and conservatory are on the ground floor, and the latter leads onto a patio and well-tended garden. Personal care is provided on a twenty-four hour basis, and health needs are met by visiting professionals. On the day of the inspection the range of fees for the home was between #404.00 and #550.00 per week. Care Homes for Older People Page 3 of 8 What we found:
The inspection was a random unannounced visit following concerns raised by the London Borough of Havering following their visit to the care home the previous day. On our arrival at 11:30am we found many parts of the home to be in a poor state of cleanliness; inadequate staffing, both care and domestic staff to ensure the safety and well being of the residents; lack of suitable stimulating activities for residents, many of whom were sat slumped in lounge chairs or unsupervised in the dining area; inadequate or no risk assessments. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 30 12(1)(a)(b) All staff must be up to date 20/02/2008 with their mandatory training to ensure residents continue to receive care as is reasonable to meet their needs. 2 36 18(2) Formal supervision sessions 20/02/2008 must be held with all care staff at least six times a year for the delivery of good quality services. Care Homes for Older People Page 5 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action 1 7 13 The registered persons shall 28/11/2008 ensure that unnecessary risks to the health or safety of service users are identified and so far as possible eliminated. All residents especially those exhibiting challenging behaviour detrimental to other residents and staff must have an appropriate risk assessment in place. This will ensure the safeguarding of residents and staff. 2 12 16 The registered persons shall consult service users about the programme of activities arranged by or on behalf of the care home, and provide facilities for recreation including having regard to the needs of service users, activities in relation to recreation. To provide a programme of activities appropriate to the needs of all service users to ensure their stimulation and engagement with the environment and people around them. 03/12/2008 3 19 23 The registered persons shall ensure that all parts of the care home are kept clean and reasonably decorated. 28/11/2008 Care Homes for Older People Page 6 of 8 All parts of the care home must be kept clean at all times with particular regard to carpets in the communal areas for the benefit of the residents. 4 27 18 The registered persons shall 28/11/2008 ensure that at all times suitably qualified, competent and experienced persons are working at the care home in such numbers as are appropriate for the health and welfare of service users. Suitable qualified, competent and experienced persons must be employed in such numbers to ensure the safety and protection of all residents in each 24 hour period. Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
